Tom Bush BMW Mini

I took my car in for a battery and didn't get it back for 4 days and when i did get it back, the bill was for $250. I was like my battery has a warranty on it and they didn't charge me. Took it to the gas st 4 days and when i did get it back, the bill was for $250. I was like my battery has a warranty on it and they didn't charge me. Took it to the gas station the next day and the car wouldn't start at all. So I took it back to them and they said it would cost $500 to trace the problem. I said no and took it to another automotive shop where they discovered that the dealer mechanics put the battery in backwards. So I took the new battery that was dead back and they said they would have to hold it over night to see if it could hold charge. The next day the idiots discovered that they also had given me a dead new battery and on top of that, they installed it wrong!!!!<br><br>I would definitely not recommend going to this dealer, but since its the only one goodluck.<br><br>James More

I had a tire blowout almost 2 days after my 10k service. I couldn't believe it. The service tech says it was because of an underinflated tire. I couldn't believe that either. It was in their shop 2 days I couldn't believe it. The service tech says it was because of an underinflated tire. I couldn't believe that either. It was in their shop 2 days eariler! I don't think they check tire pressure when you bring your car in. And to top it all off... I had to call them to see if my car was ready. It was ready for pickup for almost 2 hours (5pm) and I specifically told them to notify me immediately when they had the new tire on and I could come to pick it up. Sheesh! The fact that my tire blew only 2 days after they had a "maintenance" inspection AND that they happened to have a tire available at the dealer (for A LOT OF $$$$$, $280+) where they usually don't stock that kind of tire was a little suspect. More

As said earlier, emergencies are scheduled and customers treated unkindly. I've brought the car to the dealership for the same problem 3 times, and every time the problem has not been fixed. On top of tha treated unkindly. I've brought the car to the dealership for the same problem 3 times, and every time the problem has not been fixed. On top of that, false promises about job completions and many ignored calls has made this my last BMW experience. More

I recommend only because there is no other BMW dealer in the Jacksonville, FL area. The problem is that they know this. You have to 'schedule' an emergency (i.e. dead battery, engine light, etc.). They s the Jacksonville, FL area. The problem is that they know this. You have to 'schedule' an emergency (i.e. dead battery, engine light, etc.). They seem to think that scheduling 10 days out to get your battery replaced is 'acceptable'.<br><br>Once you get in w/appt a loaner is almost guaranteed. Try to avoid the service writer named 'Jim'. He is all business and has no desire to build rapport with his customers.<br><br>At Honda I had the same serivce writer for 11 years who would call and check on me/my car. I really miss that 'personal' touch. More