Tom Bush BMW Mini

I am still currently having problems with my mini but there is not a negative thing I could say about the employees of Tom Bush Mini! They have been the most helpful bunch I have met. I wish I knew the n there is not a negative thing I could say about the employees of Tom Bush Mini! They have been the most helpful bunch I have met. I wish I knew the names of the techs that are working on my car, I only know Beth and Andrew by name but they have answered every question I have ever thrown their way. My car has been in the shop twice already for 2 months and it headed back today but I would be going crazy if it weren't for them! They helped me settle my bill, paid for my car to be towed to them and did it all with a smile. I can't say that I would but another Mini at this time but they would be the only ones to change my mind. My car is just a very very difficult case and I thank them for understanding and helping me. More

My wife and I are both totally delighted with the sales My wife and I are both totally delighted with the sales experience we had at Tom Bush Mini located at 9875 Atlantic Blvd. Daniel, our Sales Consulta My wife and I are both totally delighted with the sales experience we had at Tom Bush Mini located at 9875 Atlantic Blvd. Daniel, our Sales Consultant and Todd, our Motoring Adviser helped us through the entire process with never a hint of sales pressure. They really took their time to help us make a decision and always fully answered any questions we had. They worked together as a team and we felt equally comfortable dealing with either one of them over the couple of weeks that we spent deciding on our purchase. After the purchase, they have continued to be extremely helpful. In addition, the Sales Manager, Rob, and all the staff we dealt with were really great in assisting us throughout the process. Thanks to all of you at Tom Bush Mini for making this a really pleasurable purchase. Also, we LOVE our Mini Cooper! More

Very low pressure sales. They were all very helpful and friendly. I never felt pressured or rushed. Our salesman took his time and made sure we got what we wanted. friendly. I never felt pressured or rushed. Our salesman took his time and made sure we got what we wanted. More

One or the worst experience when buying a car. Bill was super nice when trying to sell me the car but once the papers was signed his attitude totally changed. I was ignored with my questions and concerns a super nice when trying to sell me the car but once the papers was signed his attitude totally changed. I was ignored with my questions and concerns and I even had to fill the car up with gas myself. Will not buy another car from Tom bush again. More

I had a very good experience with Tom Bush - with multiple visits demonstrating consistently good customer service. First, we used them for service on an existing BMW after we moved. They extended th multiple visits demonstrating consistently good customer service. First, we used them for service on an existing BMW after we moved. They extended the rental car courtesy to us even though we hadn't purchased from them since we had just moved there and the service was a warranty service. While there, we decided to consider a new car purchase. We'd been planning on make this purchase in the next few months, but felt that the price we were offered made it worth going ahead with the purchase (including rebates we didn't know were available to us). This purchase involved ordering a vehicle and Marco was very good about maintaining contact about the progress and being very flexible about how to get the car picked up. Although there was a misunderstanding during the ordering process (not *really* anyone's fault), Marco really worked within the dealership leadership to make it right. He could have just said 'gee you should have known better, sorry - charlie' - but instead came up with a solution that reflected a compromise on their part, but also helped me. He really showed ownership over the deal and I appreciated his advocacy on my behalf - a person of lesser character might have just said 'oh well'. I had some reservations about the car buying process in general as a female (let's face it, sometimes you wonder if you are being taken advantage of), but everyone - from sales, to finance, to service - was helpful and upfront without being patronizing. There wasn't any 'double speak' and the whole process was pretty transparent. They found a good outside financing deal that was better than what I found on my own internet search and while informing me of the various extra warranty options, they didn't put the hard sell or browbeat me into anything. If we hadn't just acquired two vehicles in the last year, I'd have no reservations about purchasing from them again.... and almost look forward to going back for service. More

I gave the rating as a 5 because the dealership was a 5 but there is some room for improvement. I am very critical when I come to my dealings with dealerships. I spoke with the manager and told him w but there is some room for improvement. I am very critical when I come to my dealings with dealerships. I spoke with the manager and told him where I saw a problem with my getting out sooner than I did because of a paperwork snafu. More

I met Mark Maurais several years ago when I came in to buy my first Mini; he was very helpful, not too pushy, and too enormous pains to answer my questions and help me see everything I wanted to see (whic buy my first Mini; he was very helpful, not too pushy, and too enormous pains to answer my questions and help me see everything I wanted to see (which was far too much). I enjoyed my first Mini so much, and had such good interaction with Tom Bush when I came in for maintenance that I decided to come back. I came immediately back to Mark (via email) and he once again quickly responded and helped me get what I wanted (not what he wanted me to have- which seems all too often the feeling you get in other car dealerships). The other thing that really matters to me is the length of time it takes from making the decision to buy to getting out of the dealership. Mark and the Tom Bush team were terrfic in getting me out in record time. I'll be back! Eric Dudley+ More

We are very pleased to have dealt with Tom Bush BMW dealership. The salesmen we dealt with were very complete in their knowledge. They backed each other up when one was not available. I did enjoy vi dealership. The salesmen we dealt with were very complete in their knowledge. They backed each other up when one was not available. I did enjoy viewing the "owner's lounge" to see the progress of my new mini. I would recommend Tom Bush Mini to a friend. Thank you, Bob and Amy Aiken More

I found Mark pleasant and easy to work with. He spent a great deal of time with me regarding the digital indicators and controls - a matter I always find challenging. Mark even offered to drive 30 miles to great deal of time with me regarding the digital indicators and controls - a matter I always find challenging. Mark even offered to drive 30 miles to my home to pick me up the morning I took delivery of the vehicle. More

I am very pleased with the excellent service and staff at Tom Bush Mini. I bought my Mini almost 3 years ago and have received excellent care from the dealership ever since. Beth and Marie in the Service Dep Tom Bush Mini. I bought my Mini almost 3 years ago and have received excellent care from the dealership ever since. Beth and Marie in the Service Dept are knowledgeable, professional, and friendly. They take the time to explain work done, service options, and recommendations clearly. They also follow up after a visit to make sure that I am satisfied with the work. My service visits have all been handled smoothly and I always receive a loaner car when my Mini is in for service. General Manager Rob D'Augustinis and his staff go above and beyond the norm to make certain that their customers are treated well. Tom Bush Mini is active in the Mini community of enthusiasts and sponsors Mini club events. They are also active in charity events and sponsor fund raisers to benefit causes such as breast cancer research. The staff at Tom Bush Mini understands the big investment their customers make when purchasing a car and they stand behind the cars they sell and service. This team has earned my confidence. I love my Mini and wouldn't hesitate to buy another from Tom Bush Mini! More