Tom Ahl Family of Dealerships
Lima, OH
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great service I had an excellent experience at Tom Ahl. They were so busy with their Final Five going on but still were able to provide great customer service. I had an excellent experience at Tom Ahl. They were so busy with their Final Five going on but still were able to provide great customer service. More
Great Service Bill was very busy the day we were there, and everyone went out of their way to be helpful. Great customer service, would definitely go back again, Bill was very busy the day we were there, and everyone went out of their way to be helpful. Great customer service, would definitely go back again, More
Need to actually check the engine oil. I had the oil changed in my Sonata. today. I never let anyone change the oil in my vehicles, but I had a coupon for $19.95 oil change, and it is cold I had the oil changed in my Sonata. today. I never let anyone change the oil in my vehicles, but I had a coupon for $19.95 oil change, and it is cold out. I checked my oil a few hours later, and it was a quart low and no leaks under the car. I contacted the service dept. to inform them. There is no way that the oil level was checked after the oil change, no matter what the service dept. claimed was done. I will probably never have them do any service on my vehicle again, due to the fact that I can not trust them to even pull the dipstick out and check the oil. As far as buying a vehicle from them goes, I have no regrets. They are easy to deal with and have pretty fair prices on their autos, and stand behind them. More
Best car purchasing experience ever. Bill was very helpful, he even made sure I was able to work most of the the bells and whistle in my new vehicle. He help my husband give me the great Bill was very helpful, he even made sure I was able to work most of the the bells and whistle in my new vehicle. He help my husband give me the greatest Christmas gift ever! More
Great, knowledgeable service Bill Hoffman was great is assisting me with choosing my new vehicle. I test drove several cars and Bill knew all the facts on each vehicle. Very kno Bill Hoffman was great is assisting me with choosing my new vehicle. I test drove several cars and Bill knew all the facts on each vehicle. Very knowledgeable. I chose a Chev Captiva suv and love it. Thanks Bill. Karen & Wade More
Very knowledgeable Salesman Just bought a 2014 Dodge Dart from Bob Schmersal at Tom Ahl. He was extremely helpful and provided excellent service. He went all out to get us appr Just bought a 2014 Dodge Dart from Bob Schmersal at Tom Ahl. He was extremely helpful and provided excellent service. He went all out to get us approved for this car and we are very impressed with his dedication to serving the customer. He went out of his way to show us many of the special features that this car has to offer. More
Best Car buying experience we've had!!! Just bought a van from Bob Schmeral and we could of not asked for a better experience! Bob was very knowledgeable about the van we were buying, and v Just bought a van from Bob Schmeral and we could of not asked for a better experience! Bob was very knowledgeable about the van we were buying, and very friendly. If we had a question he had an answer. He went above and beyond for us, even after we left the dealer I realized something was missing from the van, we got a text from Bob the next day telling us it was in the mail. He made what could have been a stressful experience, a very enjoyable one. Even when we were sitting there waiting for the van to get cleaned he made personal conversation with us that made us feel like we were just sitting and talking with a friend. We will never go anywhere else to buy a vehicle, and plan to work with Bob from now on! More
Great Dealership! We always have a good experience with Tom Ahl's! Bought our first vehicle from Bill Ahl in 1980 and have been purchasing our vehicles from Tom Ahl's We always have a good experience with Tom Ahl's! Bought our first vehicle from Bill Ahl in 1980 and have been purchasing our vehicles from Tom Ahl's since. Charlie Cypher is a great guy and salesman, and we would highly recommend him to anyone! More
Good experience the day of purchase, but zero follow up. I purchased a used vehicle from Matt Ring on a Saturday. They were able to close the deal and have me back on the road within 3 hours. Mr. Ahl introdu I purchased a used vehicle from Matt Ring on a Saturday. They were able to close the deal and have me back on the road within 3 hours. Mr. Ahl introduced himself when I was signing documents. Nice touch on Mr. Ahl's part. The only wrinkle was that after I dropped a fair amount of money at their dealership, I completed a Cars.com survey at Matt's request, drove home and never heard from them again. I waited over 30 days for the memo title. I emailed Josh in the F&I dept. asking when I could expect the title and he never responded. The title did show up via Fed Express. I would suggest a follow up call at the least and a reply to an email. The memo title had a letter from Tom Ahl asking for feedback. A simple follow up call or letter thanking people for their business (not 32 days post sale) would have made it a great experience VS. the "thanks, see you later" approach I experienced. More
Easy to deal with Our daughter who lives in another state saw a vehicle on the website and had us check it out for her. All the people we dealt with were willing to hel Our daughter who lives in another state saw a vehicle on the website and had us check it out for her. All the people we dealt with were willing to help us make the deal happen and as trouble-free for us as possible. Bob Schmersal was in constant contact with us the entire time, given our work schedules. This wasn't our first vehicle purchase from Tom Ahl for a good reason: great experience! More