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Tom Ahl Family of Dealerships

Lima, OH

4.6
3,665 Reviews

2525 Allentown Rd

Lima, OH

45805

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Showing 3,665 reviews

September 13, 2019

Quick and easy I got a flat tire and when I called the service department they ordered the tires I needed and had them installed the next day. Thank you! More

by ANB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adam Booms
Sep 13, 2019 -

Tom Ahl Family of Dealerships responded

Hello. Thank you for giving us the opportunity to service your vehicle. We greatly appreciate this feedback and look forward to seeing you again in the future!

September 13, 2019

very fair deal I bought a used ram 1500 ,truck was clean, serviced and well explained by the sales team. Always a good experience buying from this dealership. More

by tsanders31
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Ahl, Charlie Cypher, Jeremy Addis
Sep 13, 2019 -

Tom Ahl Family of Dealerships responded

Thank you so much for sharing your buying experience, T! Congratulations on your Ram 1500! We greatly appreciate your business and loyalty!

September 13, 2019

Missed pre-delivery inspection. Although there was an administrative problem that resulted in the pre-delivery inspection not being done general manager Downing became personally inv More

by spai1296
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dale Moore
Sep 16, 2019 -

Tom Ahl Family of Dealerships responded

Thank you for sharing your experience. We value your time and business and appreciate this feedback. We look forward to continuing to support you in the future.

September 12, 2019

Wonderful Experience! I am giving Tom Ahl dealership a Five Star rating! First and foremost, they made me feel comfortable the minute I walked in the door! They gave me ti More

by MonnieG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Randy Davis, Jay Cochensparger
Sep 13, 2019 -

Tom Ahl Family of Dealerships responded

Hi Monnie, we are so happy to hear about your 5-star experience! We are proud to provide you with the exceptional service you deserve! We greatly appreciate your business and look forward to your next visit with us!

September 12, 2019

Amazing Service! Everything about my time at Tom Ahl was A+! Andy was extremely helpful and knowledgeable. He answered all of my questions and spent a lot of time help More

by Sean
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Addis, Andy Kill
Sep 13, 2019 -

Tom Ahl Family of Dealerships responded

Thank you, Sean, for sharing this wonderful feedback! We love providing our customers with exceptional service! We greatly appreciate your business and look forward to your next visit with us!

September 12, 2019

Very good job great place and very great sales man like Char great will be back if I get New car 👍👍 good luck Great job on the love it Grateful for the opportunity to get to know your help all that works her More

by Lynnie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charlie Cypher
Sep 13, 2019 -

Tom Ahl Family of Dealerships responded

Thank you for such a great review, Lynnie! We truly appreciate it! We look forward to seeing you again in the future! 

September 11, 2019

We found what we wanted! After hitting a dear (to be honest the deer hit me) in my van it was time to find a "new" to us vehicle. Charie showed us several SUVs and helped us More

by gtboltonclan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charlie Cypher
Sep 13, 2019 -

Tom Ahl Family of Dealerships responded

"Oh, dear!" Thank you so much for sharing your buying experience! Congratulations on your GMC Terrain! We greatly appreciate your business and loyalty! We look forward to continuing to support you in the future.

September 10, 2019

Best car buying experience I’ve had Great place to find loyal, honest, hardworking staff. Jeff made sure I got the right car to fit my family and our needs, Dustin went to work right awa More

by cassie20
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Skelly, Dustin Dye, Maggie Farler
Sep 13, 2019 -

Tom Ahl Family of Dealerships responded

Thank you for such a great review, and we really appreciate your feedback, Cassie! Thanks for being our customer and please don't hesitate to reach out to us if there is anything else we can do for you.

September 10, 2019

Excellent Experience Had to have a tire replaced on my Jeep Grand Cherokee. Initially visited a Firestone center where I was sold the incorrect tire and than they were una More

by MICHAELD5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Curtis Evans
Sep 13, 2019 -

Tom Ahl Family of Dealerships responded

Hi Michael, thank you for giving us the opportunity to service your vehicle. It was such a pleasure serving you! We greatly appreciate this feedback and look forward to seeing you again in the future!

September 10, 2019

Not as good as it used to be No Window Sticker? Providing a Copy of Repairs made following our Extensive 72 Point Inspection - Where is it? Plastic under grill, not hooked back More

by larry1313
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Tom Brown, Jeremy Addis, Andrew Martin
Sep 18, 2019 -

Tom Ahl Family of Dealerships responded

Hi Larry, thank you for taking the time to share your feedback with us. We are extremely sorry to hear about your concerns. We would like the opportunity to discuss your experience further to try and work something out with you. If you would be willing to talk further please reach out to Vince Downing at 419-230-8705. We look forward to talking with you and we hope that we can turn your experience with us around.

Sep 18, 2019 -

larry1313 responded

Wednesday September 18, 2019 - 2nd time returning phone call It's been long & drawn out - 7 Trips & counting 1. August 1, 2019 Thursday - Test drive Ford Taurus Limited – Me 2. August 3, 2019 Saturday - Tail Light, Rims, – Me & Mo 3. August 5, 2019 Monday – Tail Light, Rims, Paint - Me 4. August 10, 2019 Saturday - Tail Light, Rims, Paint – Me & Mo 5. August 17, 2019 Saturday - Paint – Me & Mo & Pat 6. August 24, 2019 Saturday - Paint – Me & Mo 7. August 31, 2019 Saturday – Paint - Sign Papers – Me & Mo August 25, 2019 Pass on Car Because of Paint August 27, 2019 Go ahead on everything, Please try to do better on Hood & Grill, before it gets sealed in! September 6, 2019 Friday - Brought Up to ME – a lot of things wrong that shouldn’t of been, you guys & ziebart! Drove down to look at Car August 1st - Signed papers August31st - Delivered car to us September 6th - Scheduled meeting his 1st available, with Vince Downing on Saturday October 5th at 1:00 P.M. is the 1st chance to try to straighten this out!

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