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Tom Ahl Family of Dealerships

Lima, OH

4.5
3,658 Reviews

2525 Allentown Rd

Lima, OH

45805

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Showing 3,658 reviews

October 04, 2019

Check engine light My Durango was in two times before this with a check engine light each time I was told it was bad gas third time they finally found a sensor they said More

by melkaren06
Quality Of Work
Recommend Dealer
No
Employees Worked With
Adam Booms
Oct 07, 2019 -

Tom Ahl Family of Dealerships responded

Thank you for your feedback. We are disappointed to hear that your experiences with our Service Department have fallen short of your expectations. We take matters such as these very seriously. We have passed your feedback along to our Management Team so that they can continue to work on improving their processes for customers moving forward. Thank you, and we hope to regain your support in the future.

October 04, 2019

EVAC leak I was pleased with the service. However, I had a 9:30 appointment and I don’t believe you started at that time. A two hour wait for a gas cap replac More

by ASKINSBOB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I have no idea but everyone was very pleasant.
Oct 04, 2019 -

Tom Ahl Family of Dealerships responded

Thank you for giving us the opportunity to service your vehicle. We greatly appreciate this feedback and look forward to seeing you again in the future!

October 04, 2019

AWESOME EXPERIENCE! ALWAYS HAVE A GREAT EXPERIENCE AT TOM AHL! GET MY VEHICLE SERVICED IN A TIMELY MATTER. AND ITS ALWAYS DONE RIGHT! I WOULD RECOMMEND GOING TO TOM AHLS More

by MJETTINGHOFF2
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Amanda Vorst
Oct 04, 2019 -

Tom Ahl Family of Dealerships responded

Thank you for the positive feedback! We are happy to know that your experience with us was excellent! We look forward to continuing to support you in the future.

October 04, 2019

Awesome Always have a loaner car, there awesome, and quick too.i have a lifetime warranty on my 300,I love that my car is under warranty. More

by LARRYVANSCHOYCK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Ahl, Bill Hoffman, Jeremy Addis, Amber Cira
Oct 04, 2019 -

Tom Ahl Family of Dealerships responded

Thank you, Larry, for your feedback! We strive to bring you the best experience possible, so we greatly appreciate your response! We hope to see you again soon!

October 04, 2019

My experience was awesome It was a great experience the gentleman Mr Hooker was so nice he was right on point I was very satisfied. Very nice an honey atmosphere More

by tlterry.lynn6969
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adam Hooker, Jeremy Addis
Oct 04, 2019 -

Tom Ahl Family of Dealerships responded

We greatly appreciate your feedback! Thank you for being our customer and please don't hesitate to reach out to us if there is anything else we can do for you.

October 04, 2019

Waste of time When we purchased our van, we were told we needed to come back due to a battery needing replaced. We coordinated the service with our sales rep. I als More

by millerjm512
Customer Service
Quality Of Work
Recommend Dealer
No
Employees Worked With
Charlie Cypher, Amanda Vorst
Oct 07, 2019 -

Tom Ahl Family of Dealerships responded

Thank you for sharing your feedback with us. We are disappointed to hear that your experience with our Service Department has fallen short of your expectations. We take matters such as these very seriously. We have passed your feedback along to our Management Team who will be attempting to reach out to you regarding your experience. Thank you again and we hope to see you again in the future so that we can provide you with the top-notch service experience you deserve.

October 04, 2019

Vehicle diagnostic The shuttle ride back and forth from work made it convenient for me. The Service Department kept me informed of all my options for repair. More

by steve.webb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amanda Vorst
Oct 07, 2019 -

Tom Ahl Family of Dealerships responded

Hi Steve, thank you for giving us the opportunity to service your vehicle. We greatly appreciate this feedback and look forward to seeing you again in the future! 


October 04, 2019

Very good service! I am always happy with the service and care I get for my car. No appointment needed and they get you in and out fast. More

by Lori
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler Mason
Oct 07, 2019 -

Tom Ahl Family of Dealerships responded

Thank you for giving us the opportunity to service your vehicle, Lori! We truly appreciate this feedback and look forward to seeing you again in the future! 


October 04, 2019

Body shop made wreck look like new. Amazing. KIND. EFFICIENT. SKILLED. Please do not post my name. They did quality work in a short time. From time I entered the door they knew just what to do a More

by sh
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
All body shop employees great.
Oct 07, 2019 -

Tom Ahl Family of Dealerships responded

Susan, thank you for the positive feedback! We are happy to know that your experience with us was excellent and that the process went smoothly. We hope to see you again soon!

October 03, 2019

Professional Staff & Great Dealership I drove nearly 200 miles (one way) to meet Jeff Skelly to buy my new Dodge Grand Caravan, and, I'm from the Motor City area too. Jeff worked with me o More

by regand
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Brown, Jeff Skelly, Dustin Dye
Oct 03, 2019 -

Tom Ahl Family of Dealerships responded

Thank you so much for sharing your buying experience, Regand! We greatly appreciate your business and loyalty! We try to meet and exceed the expectations of all our customers! We look forward to continuing to support you in the future.

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