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Tom Ahl Family of Dealerships

Lima, OH

4.5
3,661 Reviews

2525 Allentown Rd

Lima, OH

45805

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Showing 3,661 reviews

September 12, 2021

I appreciate that they were able to move my service date up after I explained I needed this vehicle to go out of town. I was disappointed that this Pacifica has had to have two repairs and only has 55,00 More

by Paula Moscato
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Curtis Evans
Sep 17, 2021 -

Tom Ahl Family of Dealerships responded

We greatly appreciate your feedback, Paula! Please let us know if there is anything else we can do for you.

September 09, 2021

Worst experience ever trying to buy a car. Tried to sell a defective to me. Was given the run around for a week. Have purchased cars from the Ahls since the 1970's. No more. More

by sbuckeye1
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Tom Ahl, Adam Hooker, Scott Trigilio
Sep 09, 2021 -

Tom Ahl Family of Dealerships responded

We apologize you felt that's what we were trying to do. We wanted to get the vehicle in the shop to repair some maintenance items before we delivered the vehicle. Our General Manager, Vince Downing, will be reaching out to you to talk about your concerns. Thank you for your feedback!

August 19, 2021

Was in for scheduled maintenance. They had my name but had no info from their schedule system as to why I was there. After nearly two hours of waiting I started to bug their, only to find the work was lo More

by hirtd
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Terry Hensley
Aug 24, 2021 -

Tom Ahl Family of Dealerships responded

We apologize about your experience. Our GM would like to discuss this matter with you if you could give him a call at 419-230-8705 (Vince Downing).

July 29, 2021

If you are unhappy with the service they provide, you will be greeted with excuse upon excuse. Very bad customer service practice. I was told I had to pay for my car ASAP, and after I did they told me t More

by Calvin
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Tom Brown, Dustin Dye, Scott Trigilio
Aug 04, 2021 -

Tom Ahl Family of Dealerships responded

We apologize about this and our GM should've reached out to you by now. If you'd like to discuss further, please call him at 419-230-8705.

July 19, 2021

Very accommodating! They worked around my scheduled and went above and beyond with my car. VERY IMPRESSED! I missed my appointment and they were very understanding and got me in right away. They honored e More

by jen-cummins
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Everyone in this dept was extremely nice and helpful
Jul 20, 2021 -

Tom Ahl Family of Dealerships responded

We greatly appreciate you taking the time to let us know about your experience. We do business the honest way so we would never upsell you on anything you do not need. We are glad you had a wonderful visit!

July 19, 2021

Very fast and reliable. Fixed our vehicle a weeks early. Im not sure who I talked to but he was very cooperative. I believe his name was. Chris More

by Vsp0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Curtis Evans
Jul 20, 2021 -

Tom Ahl Family of Dealerships responded

Thank you so much for your feedback about your experience. We look forward to seeing you again!

July 17, 2021

Was very helpful in finding the best deal and the best finance. The sales person Scott was very helpful and caring and went above and beyond to see that we are taken care of More

by spring48
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Parent, Vince Downing, Scott Trigilio
Jul 20, 2021 -

Tom Ahl Family of Dealerships responded

That is great to hear! Thank you so much for your feedback about your experience at our dealership :)

July 16, 2021

Tom Ahl’s dealership is the best around. They do a great job of service to us as customers. Scott did an excellent job. Everybody at Tom Ahl’s does a great job and are very friendly. More

by gardena66
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Trigilio, Jay Cochensparger
Aug 04, 2021 -

Tom Ahl Family of Dealerships responded

Thank you so much for your feedback about your experience!

July 15, 2021

Keep up the great work you guys do for Lima Ohio and all the surrounding areas that visit your great dealership this what's makes you the best around More

by derf_1974
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adam Booms, Marlon White, Tyler Mason
July 15, 2021

They did a good at figuring out what was wrong with my car and were very helpful when I would call to check the status. More

by EARLEYDAVID89
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marlon White
Aug 04, 2021 -

Tom Ahl Family of Dealerships responded

We appreciate your business, David, and we're here to help anytime you need it!

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