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Tom Ahl Family of Dealerships

Lima, OH

4.5
3,661 Reviews

2525 Allentown Rd

Lima, OH

45805

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Showing 3,661 reviews

May 20, 2022

Oil change took way too long like 2 1/2 hr. Was told 1 hr 40 min. My car was done and outside but I had to go ask to see if done. The employee was by himself doing the best he could but need More

by Sb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marlon White
Jun 15, 2022 -

Tom Ahl Family of Dealerships responded

We apologize about the wait! We have just hired more technicians so we hope the wait next time won't be as long.

May 19, 2022

Have always used Tom Ahl and will continue to. Very happy with the time and work done. More

by keyser70
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matthew
May 25, 2022 -

Tom Ahl Family of Dealerships responded

Thank you so much for being our customer! We look forward to continuing to assist you in the future!

May 11, 2022

Service could not find my paperwork! Had to talk with 4 people to tell them what was wrong! I will never go back ! Bought 2 cars off them everything was great when they wanted to sell th More

by 539tnt
Recommend Dealer
No
Employees Worked With
Bill Suever
May 17, 2022 -

Tom Ahl Family of Dealerships responded

Please let us see how we can resolve this. We would love to earn your trust in our service department. Please call our General Manager, Vince at 419-230-8705 and we would like to see how we can get this resolved,

April 30, 2022

I dropped my 2021 Sierra off as a work in without an apt and I was happy they were able to fit me in the next day. Great service and friendly staff! More

by Mindi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Conrad, JoAnn Pequignot, Bill Suever
May 05, 2022 -

Tom Ahl Family of Dealerships responded

We greatly appreciate your feedback about your experience, Mindi!

April 22, 2022

I LOVED my experience! One of the easiest things I’ve ever done! Trevor and Jay were phenomenal, answered every question, and were very patient. I’d recommend everyone to t More

by Audisty44
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Trevor Howery, Jay Cochensparger
Apr 28, 2022 -

Tom Ahl Family of Dealerships responded

Congratulations on the purchase of your new vehicle! We are glad you had an awesome experience. We are happy to help if there's anything else you need!

April 16, 2022

First time it wasn’t a pleasant experience. Oil change was all i wanted .Which I had gotten here oil change was fine but way I was treated by person who took my information was rude. More

by Tcannode
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don’t know name
Apr 19, 2022 -

Tom Ahl Family of Dealerships responded

We greatly apologize about that! Our General Manager has been made aware and will handle the situation. Thank you so much for your feedback as it helps us out!

April 09, 2022

Very courteous and efficient check-in process. They tell you if there are any problems to let them know as they back their work. More

by Selh
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt at service counter
Apr 12, 2022 -

Tom Ahl Family of Dealerships responded

Thank you for your feedback and your business! We are happy to help out!

April 06, 2022

Great buying experience had a great salesman and got a excellent car. Very professional and courteous More

by Yes
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Hoffman
Apr 06, 2022 -

Tom Ahl Family of Dealerships responded

Congratulations on the purchase of your car!

March 30, 2022

Tell Melissa great business to work with they always take care of all your needs More

by susan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adam Booms
March 19, 2022

I was pleased with the service and friendly staff (Terry) with my purchase and financing. More

by pcolley1954
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Terry Hensley
Mar 23, 2022 -

Tom Ahl Family of Dealerships responded

Thank you so much for your feedback!

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