Tom Ahl Family of Dealerships
Lima, OH
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Oil change took way too long like 2 1/2 hr. Was told 1 hr 40 min. My car was done and outside but I had to go ask to see if done. The employee was by himself doing the best he could but need Was told 1 hr 40 min. My car was done and outside but I had to go ask to see if done. The employee was by himself doing the best he could but needed help! Everyone else in waiting room seemed annoyed as well. They were all waiting over 2 hr plus. One person was told the employee went to lunch so her wait would be longer. Again, need more help. Need to get customers in and out in a timely matter. More
Service could not find my paperwork! Had to talk with 4 people to tell them what was wrong! I will never go back ! Bought 2 cars off them everything was great when they wanted to sell th Had to talk with 4 people to tell them what was wrong! I will never go back ! Bought 2 cars off them everything was great when they wanted to sell them ! Very bad ! Seems like there to busy to care!!!!! More
I dropped my 2021 Sierra off as a work in without an apt and I was happy they were able to fit me in the next day. Great service and friendly staff! and I was happy they were able to fit me in the next day. Great service and friendly staff! More
I LOVED my experience! One of the easiest things I’ve ever done! Trevor and Jay were phenomenal, answered every question, and were very patient. I’d recommend everyone to t One of the easiest things I’ve ever done! Trevor and Jay were phenomenal, answered every question, and were very patient. I’d recommend everyone to them! Being able to get pre-approved online is also awesome, saved me so much time. I got pre-approved online, test drove, and signed papers. The whole in-person experience was less than 2 hours! More
First time it wasn’t a pleasant experience. Oil change was all i wanted .Which I had gotten here oil change was fine but way I was treated by person who took my information was rude. Oil change was all i wanted .Which I had gotten here oil change was fine but way I was treated by person who took my information was rude. More