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Tom Ahl Family of Dealerships

Lima, OH

4.5
3,665 Reviews

2525 Allentown Rd

Lima, OH

45805

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Showing 3,665 reviews

June 16, 2022

Is a good dealership but service leaves a lot to be desired! Really kinda sad. Tom Ahl is a good man! More

by Harls
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Marlon White
Jun 27, 2022 -

Tom Ahl Family of Dealerships responded

Thank you for your feedback, it means a lot! If there was an issue with service, please call our General Manager Vince Downing and he will be happy to assist or address any issues. His number is 419-230-8705.

June 01, 2022

Timely service, pricing ok, friendly people, send out coupons for service, been with them a while they seem trustworthy More

by teena28
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Suever, Adam Booms
Jun 15, 2022 -

Tom Ahl Family of Dealerships responded

Thank you for being our customer, Teena! We look forward to assisting you again in the future :)

May 28, 2022

Was told I had frozen lug nut. Was not frozen but swallow lug nut very unhappy with this. And probably will not be back Also took one and and a half hour for oil change when told More

by alchemy.blotch.0m
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Bill Suever
Jun 15, 2022 -

Tom Ahl Family of Dealerships responded

We apologize about this during your visit. If you'd like to discuss further, please call our General Manager Vince at 419-230-8705.

May 22, 2022

They have always done a great job on my car friendly and very clean area to wait in More

by Georgis
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Skelly, Adam Booms
Jun 15, 2022 -

Tom Ahl Family of Dealerships responded

Thank you so much for your review!

May 20, 2022

Oil change took way too long like 2 1/2 hr. Was told 1 hr 40 min. My car was done and outside but I had to go ask to see if done. The employee was by himself doing the best he could but need More

by Sb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marlon White
Jun 15, 2022 -

Tom Ahl Family of Dealerships responded

We apologize about the wait! We have just hired more technicians so we hope the wait next time won't be as long.

May 19, 2022

Have always used Tom Ahl and will continue to. Very happy with the time and work done. More

by keyser70
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matthew
May 25, 2022 -

Tom Ahl Family of Dealerships responded

Thank you so much for being our customer! We look forward to continuing to assist you in the future!

May 11, 2022

Service could not find my paperwork! Had to talk with 4 people to tell them what was wrong! I will never go back ! Bought 2 cars off them everything was great when they wanted to sell th More

by 539tnt
Recommend Dealer
No
Employees Worked With
Bill Suever
May 17, 2022 -

Tom Ahl Family of Dealerships responded

Please let us see how we can resolve this. We would love to earn your trust in our service department. Please call our General Manager, Vince at 419-230-8705 and we would like to see how we can get this resolved,

April 30, 2022

I dropped my 2021 Sierra off as a work in without an apt and I was happy they were able to fit me in the next day. Great service and friendly staff! More

by Mindi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Conrad, JoAnn Pequignot, Bill Suever
May 05, 2022 -

Tom Ahl Family of Dealerships responded

We greatly appreciate your feedback about your experience, Mindi!

April 22, 2022

I LOVED my experience! One of the easiest things I’ve ever done! Trevor and Jay were phenomenal, answered every question, and were very patient. I’d recommend everyone to t More

by Audisty44
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Trevor Howery, Jay Cochensparger
Apr 28, 2022 -

Tom Ahl Family of Dealerships responded

Congratulations on the purchase of your new vehicle! We are glad you had an awesome experience. We are happy to help if there's anything else you need!

April 16, 2022

First time it wasn’t a pleasant experience. Oil change was all i wanted .Which I had gotten here oil change was fine but way I was treated by person who took my information was rude. More

by Tcannode
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don’t know name
Apr 19, 2022 -

Tom Ahl Family of Dealerships responded

We greatly apologize about that! Our General Manager has been made aware and will handle the situation. Thank you so much for your feedback as it helps us out!

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