Todd Wenzel Chevrolet

Sceduled service. Check engine light and a recall. After 1.5 days no repairs had begun. Last service my tire fell off when i let the garage from service. Todd Weasle m Check engine light and a recall. After 1.5 days no repairs had begun. Last service my tire fell off when i let the garage from service. Todd Weasle must think their the only dealership in town. Have used them periodically since 1995. This has been my last visit. If you want service in a normal period of time done right, go so.ewhere else.. More

Buyer beware: the goal of this dealership is to take as much of your money as they can squeeze you for. IMO a good dealership negotiates respectfully to find a balance between a fair price for the buyer wh much of your money as they can squeeze you for. IMO a good dealership negotiates respectfully to find a balance between a fair price for the buyer while making some money for the dealership. These guys tried to offer $5,000 below a well researched trade value ($10,000 below what they had an identical model/trim/condition/mileage for sale used on their own lot), they charge $3000 for mandatory ceramic coating (which you get done done well for far less) and inflate financing rates that you qualify for in order to make more off of you in interest. Thankfully as an educated buyer I saw what was going on and was confident in a reasonable trade value. Walked out and ordered my truck from another dealer who was straightforward and gave me a much better trade value without having to play games. Friends had a terrible experience at Todd Wenzel as well when salesman brushed off the wife to the point the husband had to step in and demand some respect on her behalf. They prey on uneducated buyers…stay away. Have had much better experiences at Fox Chevrolet Caledonia (top choice) and Berger Chevrolet and Kool Chevrolet. With better options out there don’t get ripped off at Todd Wenzel More

This must be where they send all of the rejects aka the screwups don't let the screw you o er screwups don't let the screw you o er More

Great Sales service We were looking for a new Equinox for our daughter. Mark Howard handled everything from the test drive to the final paperwork. Mark did everything and We were looking for a new Equinox for our daughter. Mark Howard handled everything from the test drive to the final paperwork. Mark did everything and even washed the car and filled the gas himself when we picked up the Equinox. I think a few other folks could learn a few things from Mark on how to take care of customers. I really appreciated the service and giving me time to decide what I wanted. Thank you very much Mark and great job. Jody Lehman More

my new (used) Ducati I would like to thank Gary, Jacob, and last but not least, Pat for a pleasant! Efficient! and wonderful buying experience even though the secretary of I would like to thank Gary, Jacob, and last but not least, Pat for a pleasant! Efficient! and wonderful buying experience even though the secretary of state did their best to ruin it by withholding my license plate. We walked in looking at a nearly 20% interest rate...(roughly) one hour later, I rode away on my new (used)Ducati with no money down and 6.25 % interest rate saving us nearly $5000.00 off the interest not to mention more than $2000.00 off the book value. Beyond a doubt one of the best shopping experiences I have ever had. More

Treated like family in an hour of need We were on our way to Traverse City from Chicago when our Oldsmobile broke down. Despite all of the expense and inconvenience of needing a major repai We were on our way to Traverse City from Chicago when our Oldsmobile broke down. Despite all of the expense and inconvenience of needing a major repair miles from home, Julian in the service department helped us tremendously. I feared we might be treated as second-class customers because we had an old car and were dumped by fate at their doorstep, but Julian treated us like family. Although there were hiccups getting back on our way, the stressful circumstances were mitigated by Greg Murray handling our after-hours phone call. They stood behind their work 100% when we were essentially helpless and stranded. Julian made it possible for us to save what we could of our trip, and took care of all of our follow-up phone calls and questions. These guys really went above and beyond and have earned my loyalty. Someday, if we are in the market to buy a new car, we are going to drive to Hudsonville from Chicago to do so. More

Worse customer service ever!! I set up an appointment to look at a car. They didn't have the car there when I showed up. after I called that morning to verify it was there. To dri I set up an appointment to look at a car. They didn't have the car there when I showed up. after I called that morning to verify it was there. To drive and hour to find out they didn't have the car let alone couldn't find my appointment even though I had the email confirming the car and the appointment. I then sent an email back thanking them for wasting my time. The guy I was told to meet was Gary Thorn when I got there I was told he had to leave. So I never even talked to the guy I was sent to talk to. It's their loss. I did buy a car and spent twice the amount we where planing because I found a better dealership. If your looking for a place to buy a car I wouldn't go here if it was the last place on earth. More