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Todd Wenzel Buick GMC of Westland
Westland, MI
52 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 52 reviews
September 24, 2018
Professionalism at its best Had a great time buying a SUV from Randy at Todd Wenzel GMC, great professionalism, informative and knowledgeable of the vehicle(s). I had gone to ano Had a great time buying a SUV from Randy at Todd Wenzel GMC, great professionalism, informative and knowledgeable of the vehicle(s). I had gone to another GMC dealership 30 minutes earlier and walked away because NO sales person acknowledged my presence inside or outside when looking at vehicles. Best thing I’ve did was walk away and go to Todd Wenzel GMC. Dan in the finance office was also very informative and explain things in detail. Thanks Randy and Dan. . More
by MikeW
Employees Worked With
Dan
September 22, 2018
Experience Matters We have been purchasing vehicles from Randy Cecil (Red Hohman and now Todd Wentzel) for over 40 years. There have years where we did purchase from ot We have been purchasing vehicles from Randy Cecil (Red Hohman and now Todd Wentzel) for over 40 years. There have years where we did purchase from other dealers, but have questioned that decision later on. We have found that having Randy know our wants and needs and his experience has been extremely beneficial in our buying experience. Randy and the entire delarship team has always been there for us over the years! More
by Umlaufmark
Employees Worked With
Randy Cecil
July 14, 2018
All worked out Drew took care of us at the Davidson location, had issues with finance at first but all worked out. Would use again in the future. Drew took care of us at the Davidson location, had issues with finance at first but all worked out. Would use again in the future. More
by KC1000
Employees Worked With
Drew GM
July 11, 2018
Complete run around. After multiple emails, phone calls and dealership appearances I was no close to buying the truck i wanted than the day I saw it online. After being t After multiple emails, phone calls and dealership appearances I was no close to buying the truck i wanted than the day I saw it online. After being told a customer(manager) had it for the weekend i returned Monday, no truck. I returned Tuesday, no truck. After three more calls Tuesday evening I was told the truck is being shipped to Grand Rapid, for a potential buyer in the morning. Ridicules! More
by Unhappy
Employees Worked With
Jessica Lee
July 05, 2018
A Year Long Nightmare My year long experience with the Body Shop and Service Department at Todd Wenzel has been an absolute nightmare, to say the least. I went to Todd Wenz My year long experience with the Body Shop and Service Department at Todd Wenzel has been an absolute nightmare, to say the least. I went to Todd Wenzel after I was rear ended in July of 2017 based on a friends recommendation. Their body shop took 3 months to "fix" my car and when I initially got the car back it was apparent that they did more damage than was originally there. Their Body Shop manager at the time, Rick, was absolutely useless and refused to fix any of the damage that his repair team had caused. My back seat was broken after they had removed it, there was a huge gash in the hard plastic of my steering wheel, and they had scratched my rear window and tried to tell me that it was from my snow scraper..? These are just a few examples. The interior paneling in my back seat just fell out today and I realized that it was only held up with some thick type of adhesive. That seems to be a low standard for "Certified Service Experts". I have also been waiting for a call from Todd, the service manager, because he was supposed to be ordering me the hooks for my truck that they took out and never put back in. I have fought with Todd Wenzel for so long and it is so exhausting. All I ever asked of them was to fix my car the right way. This has been an awful experience and all I can do at this point is warn people about this dealership. Under no circumstance would I ever have anything repaired there. This ongoing ordeal with Todd Wenzel Buick GMC of Westland has been far worse than the actual car accident itself. More
by ABiers
Employees Worked With
Rick from the Body Shop
June 28, 2018
Terrible Service This was a great dealership under Red Holman. Terrible now. In April I took my new vehicle in to have a side molding fixed. Never fixed the molding This was a great dealership under Red Holman. Terrible now. In April I took my new vehicle in to have a side molding fixed. Never fixed the molding, scratched the inner door attempting to fix and told they ordered the part and would call when it came in. NEVER called. When I wrote a bad review with GM, the service manager called and left a message that he wanted to talk to me. I called him back 3 times and he NEVER called me back. Today I made a 7am appointment to have my sunroof and slide fixed. I was the first car in. The service acted like he did not know anything about the appointment or my problem. He offered to have me taken to work or home. I said no, I would wait. The he informs me that the technician who works on this does not come in until 8am. And then he did not know when he could look at my vehicle. I asked him why did they make the appointment at 7am. He said I don’t know. I took my keys back asked the service advisor to have the service manager call me. He said he would. It is 8:15pm and. I call from anyone at the dealership I took my vehicle to Bob Jeanotte in Plymouth. I arrived at 7:45 and was greeted like a long standing customer. They got me in right away, fixed the sunroof, slide, put on a new side molding, and fixed 2 recalls I had on the vehicle. Good Wenzel never even mentioned those. In addition they gave me a loaner. At 11:30am my vehicle was ready!!! Todd Wenzel has a pat answer for all these complaints, we value customer service. They do NOT!!! They have lost me as a customer . More
by Upset customer
Employees Worked With
Abraham in Service
April 23, 2018
Key Still Sticks in Ignition After 4 Repairs Recently my 2007 Pontiac Torrent has had a problem with the key being unable to turn to the Lock position and I have trouble removing my key after tur Recently my 2007 Pontiac Torrent has had a problem with the key being unable to turn to the Lock position and I have trouble removing my key after turning the car off. I've had it in at Todd Wenzel Buick GMC of Westland and they first replaced the Ignition Lock Cylinder and Ignition Switch and said it was fixed. It wasn't, no change. I took it back and they replaced the gear shift linkage and an ignition actuator. They said it was fixed. It wasn't, the key still sticks in the ignition when turning the car off half the time. So after around $600 in repairs I've got no improvement. I've emailed a customer service rep with no response in a week. At this point I cannot recommend this dealer for service. More
by drgolf
Employees Worked With
Jacob Jacobs
April 19, 2018
Unfair business practices I was conned into stopping in because I looked up my car's value on KBB.com They said, aww.. we will give you more than that.. they also said the U I was conned into stopping in because I looked up my car's value on KBB.com They said, aww.. we will give you more than that.. they also said the UC Manager would be waiting for me with a few cars in mind to trade for. When I arrived, I was dumped off to a salesman who had no clue I was coming, about the prior conversation. When I explained, he shrugged it off... Then I explain where I needed to be to make any sort of a deal, they continued the charade by acting like it would be possible. They offered me $2300 for my wife's 2010 Malibu which she drives every day. Their 2010 Malibu (QH81354B) on their used car inventory was listed for $5995. Of course, mine is gray, theirs is silver. Perhaps that is the reason... Their 2011 Cruze (T80732A)with more miles than mine is priced at $6394.. Guess how much they offered for my 2011 cruze? You guessed it.. $3500.. I was like.. ok, I will play along.. I want to buy 2 used Equinoxes, yours are priced $7995 each.. how much will you reduce the price to help me make a deal... my answer: Ohh $200 or so... hmmmmm..... just doesn't seem fair, does it? If we deal retail to retail and wholesale to wholesale, maybe we make a deal... I can pay cash... but of course, they want you to finance.. my scores are near 800, but I doubt they want that either; since they can charge more for interest for someone with lower scores... You just gotta love it... They should still wear the plaid suits and smoke cigars.. More
by wyattre1228
Employees Worked With
not sure
April 15, 2018
Highly Upset with the deception I am currently in a lease from Todd Wenzel in Westland and had an ok enough experience to send my wife there to purchase a vehicle. My sales person f I am currently in a lease from Todd Wenzel in Westland and had an ok enough experience to send my wife there to purchase a vehicle. My sales person from last year no longer works there (first sign of trouble) and she dealt with Matt who I met a few days earlier. She was shown options of different vehicles and landed on a 2017 Acadia Limited. She was lied to about the cost of the vehicle. On top of that she was credit shamed and the finance officer, Dan, tried to bully and pressure my wife into the the sale. She left the dealership not feeling good about her transaction and was made to feel a burden instead of a valued customer. I plan to meet with her sales rep and cancel out the transaction with GMC Financial. More
by RonnyRuff
Employees Worked With
Matt Cox and Dan Setlock
December 30, 2017
Unprofessional My experience at Todd Wenzel Buick GMC in Westland was appalling. Tim Sweeney, Sales mgr. lacks professionalism, communication skills and upholds poo My experience at Todd Wenzel Buick GMC in Westland was appalling. Tim Sweeney, Sales mgr. lacks professionalism, communication skills and upholds poor business practice. I would NOT recommend this dealership. More
by Carol A
Employees Worked With
Tim Sweeney
