Todd Wenzel Buick GMC of Westland

Poor customer service, terrible management Only had my new car a week in and new vehicle been in the shop for almost 3 weeks. Oil leak engine light on. No one has contacted me to tell me what’s Only had my new car a week in and new vehicle been in the shop for almost 3 weeks. Oil leak engine light on. No one has contacted me to tell me what’s going on with my new car. Emailed general manager and called no reply or call back. This place is trash don’t trust Greg the sales guy, this place sales bold cars. Contacting my lawyer More

Took my car car in to get a new key due to the old one breaking. This car was bought brand new back in 2006 by my dad from Todd Wenzel. The service manager told me that the key doesn't match what GM ha breaking. This car was bought brand new back in 2006 by my dad from Todd Wenzel. The service manager told me that the key doesn't match what GM has for the car. So they have to replace the entire ignition and its costing me $750. Yesterday I had to call 4 times to find out what was going on with my car and was on hold from 10-30 minutes. More

I came in looking for a red pickup truck lease to replace my current one. I’ve bought many vehicles throughout my life but this has been by far the easiest and quickest experience at a dealership. Even after my current one. I’ve bought many vehicles throughout my life but this has been by far the easiest and quickest experience at a dealership. Even after they lowered my current payment on a more loaded truck, they even took the cap off and put it on my new one! Will definitely be back in 2 years. Thanks for all the hard work fellas! More

Service department If your service advisor is off no one else has a clue took in 2019 tues. for oil change and check engine light was on was there 6 hrs at which time go If your service advisor is off no one else has a clue took in 2019 tues. for oil change and check engine light was on was there 6 hrs at which time got a loner had to order part be ready thru. Thru. No truck and I can get no answer told try back tomorrow not pleased at all More

Amazing Customer service I came in to turn my lease car in and wanted to go over new options. Jared greeted me at the front door with a smile and professionalism. Aaron the ge I came in to turn my lease car in and wanted to go over new options. Jared greeted me at the front door with a smile and professionalism. Aaron the general sales manger came out and greeted me as well because I had an appointment. I test drove a new buick envision and absolutely loved it. It was a little higher payment then what I was currently paying on my gmc terrain but the envision is MUCH nicer...so therefor a little higher payment was ok. Still an amazing price. I would recommend these guys to anyone!! Todd Wenzel is a name I love advertising for with my new plate frame on my vehicle!! Great job!! Thank you again!! More

Take Your Business and $$ Elsewhere I wish 0 stars was an option! Our local Buick dealer had limited inventory, so we looked up Wenzel and made the drive out because their inventory look I wish 0 stars was an option! Our local Buick dealer had limited inventory, so we looked up Wenzel and made the drive out because their inventory looked promising. There, we met up with Jared-- My husband and I drove an Envision and also were surprised to really like the Buick Regal Tour X-- inventory is low on Envision, but purchasing and keeping a long time, we couldn't afford to settle. Per their suggestion we took the Tour X home for the weekend; as much as we loved it, the price was amazing but the seats weren't right for my husband and tight fit for our back loading garage; we returned on Monday and personally I was couldn't believe the attitude of the sales guy-Jared; we were very honest and he just sat back in his chair, body language said it all---we then asked about the Envision,he said, the one you drove, is gone, first come , first serve.--shrugging his shoulders and really being a jerk! So my patient husband, says, that one didn't have the engine I want, what about your other dealerships (knowing they have multiple), could we take a look at what they have. His response, with same attitude- was really crummy; my husband said, you don't have to bring it here, we'd go look at it at your other dealerships--- Jared said something else about inventory....I was done- it should matter if we are looking at a $25,000 or $50,000 vehicle. It was more than apparent he was annoyed he couldn't sell us the Tour X-(and honestly didn't care)---- I said,'forget it, let's go!" Jared seem to care less, so we literally pulled out of their driveway, looked at other Buick locations, called and asked if they might have what we were looking for and they said, "come on over, we will take care of you!: That they did, we took our business to Sellers Buick with Scott as our Salesman; not only did we purchase a loaded Envision, we returned two days later with my Mom who is leasing a Encore on Monday, paperwork will be complete! Such a sad and frustrating experience with Wenzel, not the case with Sellers- take your business there! More

Best Experience Ever I was only going to shop around and test drive a few trucks. The manager hooked me up with Reggie at the very start and it began a wonderful experienc I was only going to shop around and test drive a few trucks. The manager hooked me up with Reggie at the very start and it began a wonderful experience. Reggie went above and beyond my expectations of a dealer. He was very knowledgeable and his since of humor really helped me to relax and be myself also. I highly recommend Todd Wenzel of Westland and I recommend even more Reggie Soares as your salesman. -D. Donald More

Liars and Scammers! My experience with Todd Wenzel Buick GMC of Westland is too long to put here. Long story short: The Sales Consultant ("Robbie") and Used Car Sales Man My experience with Todd Wenzel Buick GMC of Westland is too long to put here. Long story short: The Sales Consultant ("Robbie") and Used Car Sales Manager (Nayeem) lied about everything. Sent a certified letter to the dealership General Manager (Mr.Swinea), have not gotten a response. Will NOT recommend anyone to go there. More

Leasing - Disposition fee of up to $600.00 Initially I believed the dealer was helping me get out of my old car I was upside down in. But now that I have had several months into the lease I fee Initially I believed the dealer was helping me get out of my old car I was upside down in. But now that I have had several months into the lease I feel like I was misled. The salesman Jim Diehl was polite enough however this dealer only had one person who can "write" the leases so it took over 3 hours just to get to the paperwork. at that time it was almost 8 or 9 pm and after business hours. The leasing officer was rushing through the paperwork. As always I ask if what the additional fees are and how much. He not once did he mention that there is a disposition fee of up to $600.00. This is a fee that GM DEALERS (not GM Finance) will charge you to resell the car after the lease ends. They will only waive this fee if you continue to buy or lease a car from them. They financially punish you for not continuing to do business with them. Not once did the salesman or the leasing officer tell me about this fee. I feel that this dealer is not a trustworthy, I suggest not doing business with the GM family of Vehicles. More

I switch to LaRiche Leased two vehicles from Todd Wenzel GMC in Westland. Heres my issues 1. At 300 miles in the dead of winter my heater motor went. I called servic Leased two vehicles from Todd Wenzel GMC in Westland. Heres my issues 1. At 300 miles in the dead of winter my heater motor went. I called service first thing Monday morning and ask for them to save a rental for me. It would take me 45 minutes to thaw my windshield to drive the truck into service. The girl in service was an absolute xxxxx. 2. The sidesteps that the my came with my Truck on the windows sticker were never installed. I noticed that 2 weeks after i took delivery of the truck. They did install them after I brought it to their attention. I was almost out a $600 Option 3.Took my first lease vehicle in for an oil change and tire rotation. I marked the tires so I could tell if they were rotated. They were not. Service is very shady here. I decided just to move onto another dealer to take care of my service needs. No reason to continue to receive poor service. More