Todd Nissan of Torrington

I just purchased a new Nissan from Alfano. I delt with Marshall. He was excellent. Not only did Alfano Nissan give me the best price but the entire sales end was excellent Great experience!!! Thanks Marshall. He was excellent. Not only did Alfano Nissan give me the best price but the entire sales end was excellent Great experience!!! Thanks More

My family has done business with the Wilson dealership for years. However, when Alfano Nissan took over, the customer service experience was a nightmare. They are great until you get to the paperwork. The for years. However, when Alfano Nissan took over, the customer service experience was a nightmare. They are great until you get to the paperwork. Then they try to sneak in hidden fees, and the attitude of trying to "push" the car onto the customer is quite apparent. I wasted 6 hours of my time, beginning with a verbal quote on a car for $16,000 and by the time fees, additional "services" and even a $300 "key fee" was added, my base price (NOT including taxes and reg) was almost $20,000! The manager was rude, unprofessional and arrogant. Alfano is an underhanded, sneaky dealership. They even submitted my credit to three different financing companies and, even though I never purchased a vehicle through them, I was denied financing because Alfano submitted a request for a 76 month loan for me - which I never agreed to. I have an excellent credit score and to get a letter of denial based upon Alfano's ridiculous request of such a long term loan only confirms my belief that this dealership is shady. I am happy to report that I chose to do my business with Brass City Hyundai and received a friendly, professional staff who gave me a great deal on a new car. After being completely exhausted and frustrated with my car shopping experience at Alfano, Brass City restored my faith in the automobile industry. Buyer Beware with Alfano! They will promise you the world until you get to the paperwork. If you purchase a vehicle from them, please read every line carefully and question everything, because they will include charges that you are not aware of or did not agree to. I am not the only one who has had a horrible experience, and lucky for me I never signed on the dotted line with them. More

Be very very careful in dealing with either alfano dealership. They will blatantly rip you off any chance they get. If you dont pay attention to what your signing you will be paying more for a used dealership. They will blatantly rip you off any chance they get. If you dont pay attention to what your signing you will be paying more for a used car then what a new one would have cost you.. Also watch out buying used, they have no problem selling cars needing alot of work or have been in a flood... I have bought cars, new and used from several dealerships and have never regretted it like I do now.. More

I came to this dealership with no plan on buying a car. After being swayed, and getting a price I was finally satisfied with, I decided to go ahead and lease a new Nissan Rogue. I got a pretty good price, After being swayed, and getting a price I was finally satisfied with, I decided to go ahead and lease a new Nissan Rogue. I got a pretty good price, but that was about the only good thing with the purchase. After signing my lease and paying all kinds of fees, I anxiously awaited my first bill. I was told it would arrive in a couple of weeks. It NEVER came. So I emailed the finance manager, and he told me to come back in that they were having issues with the original contract. So I signed a new one. Two months later I still have not received anything in regards from Nissan. I was told to come back in another time to sign ANOTHER contract. Still have not received a bill. Finally I received a phone call from the 1-800 Nissan number, and they informed me my bill was multiple months behind, and they were turning my late payments over to collections. I explained the situation to them, and now I have to pay 3 months payments this month. Nobody at Alfano Nissan returned my emails or calls. Extremely shady company. Buying a car here was probably the biggest mistake I have ever made. DON'T make the same mistake I made. I only begun to tell you of my issues with them. More

A few days before Christmas my 2011 Audi A5 was hit by a teenage driver at West Farms Mall. I keep my cars like new and this event caused me significant stress. The next day I called my Insurance Company teenage driver at West Farms Mall. I keep my cars like new and this event caused me significant stress. The next day I called my Insurance Company and they recommended Alfano Nissan. Since my Audi Dealer did not have their own Body Shop and my prior experiences with service on my Armada were stellar, I brought my car to Alfano's Body Shop. Cole took a look at my car and immediately explained how they would fix my car. This built my confidence that I made the right decision. When I found out that the very talented Dan Cornish would be making the repairs, my confidence in an excellent repair was high. When I recieved the car it was detailed better than when I received it new. Even the engine bay was washed and armor all'd. The body work was flawless, paint match was perfect and the clearcoat depth and texture was as good or better than factory. I would highly recommend Alfano's Body Shop for any brand of car, you won't be disappointed. More

As soon as I meet Todd Geffert I knew I would be able to work very comfortably with him. At no time did I feel any pressure to purchase, which had been the case in several other dealerships that I had visit work very comfortably with him. At no time did I feel any pressure to purchase, which had been the case in several other dealerships that I had visited. Todd proved to be very knowledgeable about the vehicles and when it was time to discuss pricing, he made it all very clear and simple by showing me every detail leading down to the final cost to me. My entire purchase from start to finish went quickly and smoothly. I am very happy with my new truck and my overall experience with Todd and the entire team at Wilson Nissan. More

Joe went out of his way to find the exact truck that I was looking for.. Even went to New Hampshire to pick it up!! Joe also spent a lot of time with me at delivery, answering all my questions and makin was looking for.. Even went to New Hampshire to pick it up!! Joe also spent a lot of time with me at delivery, answering all my questions and making sure that I was comfortable with my new truck purchase before I left the dealership. Thank you for a great buying experience!! More

As a first time new car buyer, Wilson Nissan made the car buying process exceptionally easy. They provided amazing customer service and assistance throughout the buying process and are a smaller dealership buying process exceptionally easy. They provided amazing customer service and assistance throughout the buying process and are a smaller dealership where individualized service and attention are given. The staff is extremely accommodating and friendly! Overall, it was an enjoyable experience. :) More

I was in the market for a new car for my wife and I was actually on my way to an appointment with Toyota and stopped in on Labor Day. Joe was there and I told him I was on a tight time schedule, but wante actually on my way to an appointment with Toyota and stopped in on Labor Day. Joe was there and I told him I was on a tight time schedule, but wanted to at least check out a Rogue and what the numbers would be. He worked quickly, got me out the door in time for my Toyota appointment, AND Nissan gave me FAR more car for a little bit less than Toyota and quite a bit less than Honda. More

I went on line looking for a car in specific. I found what I was looking for and contacted Todd via email. He responded quickly and was able to have the jeep delivered from another dealership in NY withi what I was looking for and contacted Todd via email. He responded quickly and was able to have the jeep delivered from another dealership in NY within 2 days. I am very pleased with the customer service and the over all experience was very good. I would definetly recommend Wilson Nissan to all my family and friends. More