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Todd Alfa Romeo of Danbury

Danbury, CT

Overview
Reviews
Vehicles
4.6
376 Reviews
Call Dealership (203) 826-2120
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52 Newtown Road

Danbury, CT

06810

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Showing 376 reviews

August 05, 2022

I came in on April 4 for a vibration while braking and a part missing from my drivers side door panel. (2021 Alfa Stelvio) I was told it needed front rotors, and the door part was ordered also. It’s now A More

by kenilw03@yahoo.com
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Eric Coleman
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July 29, 2022

Frankie was extremely helpful, personable, patient, and flexible. It made buying a car less stressful. More

by atsacramone
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frankie Petrullo
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Aug 09, 2022 -

Todd Alfa Romeo of Danbury responded

Thank you so much for taking the time to recommend Todd Maserati Alfa Romeo! We appreciate it and look forward to working with you again in the future!

July 25, 2022

Let me begin by saying I love my Maserati Levante, no regrets in buying it. My complaint is regarding what is basically a lie, and was admitted as such, that I was charged $498+tax for on my purchase. More

by Bart
Recommend Dealer
No
Employees Worked With
Todd Bennett, Nancy Laramie, Frank Bufano
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Jul 27, 2022 -

Todd Alfa Romeo of Danbury responded

Hello Bart Orourke - sounds like you're enjoying the Levante. I believe you and I worked directly with each other when you arrived at the dealership. I even helped to delivered your vehicle to your home in Madison, NJ. My sister and I own the dealership and always work directly with our customers, We are owner operators and present in this business. I did respond to you and never heard back and still have not. What I really wanted to say to you was I didn't appreciate the threats of lawsuits and DMV complaints, harassing and disrespectful calls to women that work at our dealership. Everyone here worked hard to help with your transaction. We acted in good faith with clear explanation of how Vin Etch works (you even signed the vin etch contract) and Nancy did correct the location of where we place the serial stickers. Best of luck with your Maserati - Todd Bennett

Jul 27, 2022 -

Bart responded

Todd, With all due respect, your reply said "see you there" There are no threats, I have filed formal complaints with the DMV, Maserati HQ, and I sent you a court notice, as is required by law, to inform you of my intent to file with the small claims court. I did not call anyone in a disrespectful manner, I called the sales person and she admitted that she told me VIN etching is the VIN number on the windows. She later said she was incorrect and it is a sticker, not etching, and it does not include the VIN. She left me a voicemail to that effect which I can play for you. If you acted in good faith, why have other customers made similar comments on dealerrater ? I will proceed with the court claim (not a threat...I am required by law to inform you in writing which I have done). Regards Bart O'Rourke

Aug 09, 2022 -

Todd Alfa Romeo of Danbury responded

Bart - I've been actively communicating with CT DMV and Maserati that we followed the process for vin etching as required by the CT state law. Vin etching in CT does not require the vin number to be etched but instead an identification sticker (which you have on your car) with a unique number that corresponds to your policy. I can also play for you your conversation with Nancy, maybe you have a different interpretation of disrespectful. Unfortunately Nancy was quite upset about your correspondence with her and the fact she worked so hard to have that car ready and prepared for you and ACTUALLY delivered to your home. I'm sure you could appreciate her hard work just a little bit. Best of luck to you - Todd

Aug 15, 2022 -

Bart responded

Thanks for finally admitting that you have not etched the VIN on the window. Standing behind small print and claiming a sticker with no VIN is sufficient is what I expect from a used car dealer, not a Maserati dealership. Nancy took time to explain the VIN is etched on every window and even suggested I call my insurer for a discount. She was quite clear that the VIN was etched on the lower corner of every window, no mention of a "sticker". If you are such a standup guy, why not call it "sticker" on the sales contract and not "VIN etching". For anyone still reading, google the term "VIN Etching" and I am sure you will not find any descriptions that involve a sticker with no VIN !! It's a sleazy sales pitch. Lets all be honest here. I would love to hear a copy of the conversation by the way, as there were no raised voices or anything rude. I have also been in touch with DMV and they are scheduling a hearing as you are in violation of Connecticut General Statute 14-99h(e). We have both been in touch with the same representative to the best of my knowledge. It was he who quoted the above statute to me, and he sent me a copy of the email he sent you. I will sign off here, feel free to get the last word in, I assume I will see you at the DMV hearing. Regards and I love the Maserati btw, beautiful vehicle.

July 23, 2022

Excellent follow up on status of purchasing my car, very friendly and pfront about the entire process More

by SGODEK
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nancy Laramie
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Jul 26, 2022 -

Todd Alfa Romeo of Danbury responded

Thank you so much for taking the time to review and rate Todd Maserati Alfa Romeo of Danbury 5-stars!

July 21, 2022

the customer service is great but be prepared to spend because the service department is not afraid to charge More

by SStile
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Eckert
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Jul 22, 2022 -

Todd Alfa Romeo of Danbury responded

Thank you for taking the time to share your experience. We appreciate all feedback.

July 21, 2022

Frankin-best sale person I've came across, Franklin was very Professional, After having a bad experience with Carvana wanting to sell me a car with out air bags, Franklin was able to fit me with right Alfo More

by cg6247
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frankie Petrullo, Eric Coleman
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Jul 22, 2022 -

Todd Alfa Romeo of Danbury responded

Thank you so much for taking the time to review and rate Todd Maserati Alfa Romeo of Danbury 5-stars!

July 19, 2022

Amazing customer service. From the moment we walked in, Nancy made us feel special. She is very knowledgeable about the vehicles we asked about. Even though we asked 1000 qu More

by Emina
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nancy Laramie, Frank Bufano
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Jul 22, 2022 -

Todd Alfa Romeo of Danbury responded

Emina - thank you so much for taking the time to review and rate Todd Maserati Alfa Romeo of Danbury 5-stars! Feel free to reach out with any more questions, we're happy to help!

July 17, 2022

Thanks. To. Seller Frankie Petrullo very professional in 2 hr we drive our car home best experience ever with dealers . Extremely recommended. More

by nasi_hani
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frankie Petrullo
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Jul 22, 2022 -

Todd Alfa Romeo of Danbury responded

Thank you so much for taking the time to review and rate Todd Maserati Alfa Romeo of Danbury 5-stars!

July 16, 2022

They are very friendly and nice personally am very happy to have business with Alfa Romeo dealership thank you for everything More

by Sanchez
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frankie Petrullo
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Jul 22, 2022 -

Todd Alfa Romeo of Danbury responded

Sanchez - thank you so much for taking the time to review and rate Todd Alfa Romeo of Danbury 5-stars!

July 16, 2022

Frankie was great through out the entire process. Professional and attention to detail. Thank you. More

by M
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frankie Petrullo, Frank Bufano
Report | Print
Jul 22, 2022 -

Todd Alfa Romeo of Danbury responded

Thank you so much for taking the time to review and rate Todd Maserati Alfa Romeo of Danbury 5-stars!

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