Titus-Will Used Cars - Lakewood - Service Center

Beware of the lack of Service in the "Service" department Beware when purchasing a vehicle at Lakewood Ford that the service that will be done by them during the time that you own your vehicle will be less th Beware when purchasing a vehicle at Lakewood Ford that the service that will be done by them during the time that you own your vehicle will be less than satisfactory. I have purchased numerous vehicles from this company and sent many friend and family here as well to buy vehicles but the company falls short when it comes to service of your vehicle. They are unable to repair most items the first time they make an attempt to fix your car and then require additional diagnostic fees and additional repair costs each time you bring your vehicle back stating that some other additional part has now failed. I had the air conditioning system in my 2011 Ford Fusion discharge in my garage and had the refrigerant pumped through my house. This happened while the car was still under extended warranty so supposedly the entire system was evaluated and the condenser was replaced, system recharged. Now I go to use my A/C yesterday and it doesn't work, the service department diagnosis the problem and low and behold a fitting on one of the hoses from the hard line to the rubber hose is bad so it will now cost $750 to have fixed. I find it funny that they did not find this issue when pressure testing the system when it was fixed before. This is not to mention that as soon as the Fusion is fixed I will be taking my 2011 Ford Explorer back in to have it fixed because for the 5th time in less than 1.5 years the airbag light has come back on. Save yourself the trouble and buy from a dealership that has a competent service department that doesn't justify their existence by price gouging their customers. More

Excellent Customer Service Suzie has been my Service Writer ever since this facility opened. She knows my Explorer better than i do. Last week I walked in and she said, You ne Suzie has been my Service Writer ever since this facility opened. She knows my Explorer better than i do. Last week I walked in and she said, You need an Oil change right? I said how did you know and she replied, because I have seen you in awhile. Now this is personal service!!!. I have come in with a tail light out and the technician fixes it on the spot and I only pay for the bulb. When the car has need more lengthy service, Suzi always manages to find me a loner car. When I do come in for minor service and wait, they have an incredible waiting room with free WiFi and a big screen TV. Please a large window that looks out onto the service floor where you can watch you car being taken care of. They have nice easy chairs, table and even a computer work bench. Free coffee and Popcorn. This is The Best car Service Department I have ever dealt with. More

The best customer service! I purchased my car from Lakewood Ford several years ago. It was the most pleasant car buying experience I've ever had. In the years since, I've always I purchased my car from Lakewood Ford several years ago. It was the most pleasant car buying experience I've ever had. In the years since, I've always had my vehicle serviced there. They have consistently provided superior customer service and I wouldn't go anywhere else! More

Dominique is a great helper! Dominique is by far the best car dealer I have ever dealt with. He cares about his customers and how they would come out happy. Dominique is by far the best car dealer I have ever dealt with. He cares about his customers and how they would come out happy. More

Excellent service every day all the time. During the purchase process Kevin and Mike were both very courteous and professional. At no time did I feel pressured or harassed. Everyone from the r During the purchase process Kevin and Mike were both very courteous and professional. At no time did I feel pressured or harassed. Everyone from the receptionist to the parts and service department at is courteous and friendly every time I visit Lakewood Ford. I always walk away feeling like I am a valued and important customer. Thank you all and please keep up the good work. More

Fast service I arrived 10 minutes early for my oil change appointment and they got me right in. 30 minutes later I was on my way home. Great job! I arrived 10 minutes early for my oil change appointment and they got me right in. 30 minutes later I was on my way home. Great job! More

Great work! We own 4 Fords and when we need them fixed we take them into Lakewood Ford for work. They have been able to find problems that have been an issue for We own 4 Fords and when we need them fixed we take them into Lakewood Ford for work. They have been able to find problems that have been an issue for years. Suzie in Service is EXCELLENT to work with. We just had the Works done this time. It was promised and delivered on time. Take your cars in and let them do their magic. More

8 years I purchased my Escape 8 years ago from Lakewood Ford and have never regretted it for one moment. Dave in he service department has been excellent to I purchased my Escape 8 years ago from Lakewood Ford and have never regretted it for one moment. Dave in he service department has been excellent to work with. Will recommend Lakewood Ford to anyone wo will listen. More

Service for my wife's 11 Ford Explorer Took my wife's car to Ford for service they performed the works oil change and tire rotation the price was what they said it would be no surprises. Th Took my wife's car to Ford for service they performed the works oil change and tire rotation the price was what they said it would be no surprises. They explained the service and inspection of vehicle very helpful More

Nice people to do business with Everyone is really friendly at Lakewood Ford. My repairs were done on time and great explanation of other repairs to increase the lifespan of my Escap Everyone is really friendly at Lakewood Ford. My repairs were done on time and great explanation of other repairs to increase the lifespan of my Escape. More