Titus-Will Used Cars - Lakewood - Service Center

Excellent Service Team and Manager. I did not buy my truck here, but, Suzie and her team has made owning my 2011,F150 a pleasant experience. Caring and responsive, they always kept me in I did not buy my truck here, but, Suzie and her team has made owning my 2011,F150 a pleasant experience. Caring and responsive, they always kept me informed. Great work by people who care about the product and their owners. More

Wonderful!! Lakewood Ford assisted me the same day my car broke down. They were incredibly friendly and very efficient. They have great communication and let me k Lakewood Ford assisted me the same day my car broke down. They were incredibly friendly and very efficient. They have great communication and let me know the second my car arrived and when the car was all fixed. Absolutely wonderful expeiriance all together! More

quick I was put off at korum Ford but Lakewood ford were ready to recieve me the next day . So i took my lincoln in there was expecting long wait but to my I was put off at korum Ford but Lakewood ford were ready to recieve me the next day . So i took my lincoln in there was expecting long wait but to my surprise it was short n sweet with the completeion of the 45000 Check up done ... More

5000 mile service and recall They got us right in and took care of the recall and did the service in almost half the time they had said it would. That's what i would say was great They got us right in and took care of the recall and did the service in almost half the time they had said it would. That's what i would say was great service and thats why we do bussiness there. More

Excellent Customer Service. Thank you very much for your excellent customer service. No having your vehicle even for a couple of days during the Christmas Season can be a very s Thank you very much for your excellent customer service. No having your vehicle even for a couple of days during the Christmas Season can be a very stressful one. Mike was extremely helpful and understanding making my experience a positive and productive one. Merry Christmas and Happy New Year Javier & Florence Acevedo More

Great experience! I use to service my Ford Fusion 2013 there which I traded in for my new Ford Escape 2014. Until now have great things to say about the sales and servi I use to service my Ford Fusion 2013 there which I traded in for my new Ford Escape 2014. Until now have great things to say about the sales and service experience. I have shown up without scheduling an appointment and they took care of me in a quicky manner. More

Efficient profedssional service I was able to schedule my appointment for my 2003 Ford Ranger on line. Upon arrival my service consultant, Dave Alger, had all my service needs ready I was able to schedule my appointment for my 2003 Ford Ranger on line. Upon arrival my service consultant, Dave Alger, had all my service needs ready to go. The Lakewood Ford service shop is very efficient. The service technicians have their respective work bays setup to quickly get the service job underway and completed. The entire Lakewood Ford facility is clean and well organized. Everyone, I dealt with was courteous and knew their job and duties. More

Treated with care I had a relatively minor problem with my 2010 Fusion Hybrid, and they got me in to take care of the problem as soon as they could. They communicated I had a relatively minor problem with my 2010 Fusion Hybrid, and they got me in to take care of the problem as soon as they could. They communicated well the time frame, and then the price was fair. More

dissatisfied Bought 2013 fusion took it back in for service and they hit the hoist with my rim. It been almost a week and they've done nothing yet very disappointe Bought 2013 fusion took it back in for service and they hit the hoist with my rim. It been almost a week and they've done nothing yet very disappointed with this dealership. More

Be careful using Lakewood Ford for your service needs. Be very careful using Lakewood Ford for your service needs. I had my transmission flushed and the very next day the transmission blew up. Lakewood F Be very careful using Lakewood Ford for your service needs. I had my transmission flushed and the very next day the transmission blew up. Lakewood Ford is refusing to accept any responsibility and would have me believe it was purely coincidence that the transmission failed the day after they flushed it. On Wednesday, 10/22/14, I took my 2001 Ford F-250 (7.3 liter diesel) into Lakewood Ford for an oil change and a transmission service / flush. On Thursday, 10/23/14, I left my house for a week long hunting trip to the Naches area off of Hwy 410. I was towing a small horse trailer with my hunting gear. I was on Hwy 410 near mile post 82 (about an hour west of Yakima) when my transmission completely blew up and I was barely able to get off the road. There is no cellular service in this area, but luckily I was caravanning with a hunting partner or I would have been stranded. We left my truck and trailer alongside the road and we drove his truck and travel trailer about an hour away to our hunting camp. Once we reached an area with cell service I was able to arrange for a tow to Valley Ford in Yakima. We drove another hour back down the mountain to my truck where I met the tow operator. On Friday, 10/24/14, Valley Ford called me and told me the transmission pump seal had failed and the fluid was at least ¾ low. He said there was a lot of metal shavings in the remaining fluid and that the transmission would have to be replaced. He then gave me the repair estimate at $3565.00. I told Valley Ford about having the transmission serviced the previous day at Lakewood Ford and how I had left there with a clean bill of health. I was then told that Valley Ford experienced the same scenario on a previous occasion. He explained that it was a judgment call, but Valley Ford replaced the transmission at no cost to the costumer. He then explained that flushing the transmission introduces pressure which can cause the pump seal to fail. He said the seal may have been old and week…but it is also possible that a good seal can be damaged during this process. I called Lakewood Ford and was referred to my service representative, Micky. Micky was very nice and sympathetic to my predicament. I explained the entire situation including the fact that I was away from home on a hunting trip and that my vehicle was in Yakima about 4 hours from home. I told Micky I was throwing myself at their mercy for any help the dealership could provide with the repair costs. She told me she completely understood, however she was unable to make this decision and she would have to speak with her service manager. By the end of Friday I had not heard back from Lakewood Ford. On Monday, 10/27/14, I called Micky and she told me she was trying to chase down the service manager. On Tuesday 10/28/14, I called and Micky told me she had provided all the information to the service manager and that it was out of her hands at this point. On Wednesday 10/29/14, I called and left a message for Micky asking if she had any updates. Finally at 3:30pm on Wednesday, I received a voicemail from the service manager, Jim Garner. Jim said Lakewood Ford was not assuming any responsibility or offering any assistance and it was his belief that the seal failed on its own. He went on to say the transmission is the weak link in that year truck. More