Titus-Will Used Cars - Lakewood

I chose Lakewood Ford, my home town dealership, for my purchase of a new Mustang convertible and am delighted that I did. The facility is spacious, light, and comfortable.The entire process went very smoo purchase of a new Mustang convertible and am delighted that I did. The facility is spacious, light, and comfortable.The entire process went very smoothly, the price and financing were excellent, the car was beautifully prepared for delivery, and the staff all demonstrated a genuine commitment to customer service and satisfaction. They were all very friendly and great to work with and made my purchase a wonderful and memorable experience. I would not hesitate to recommend Lakewood Ford to anyone looking to purchase a new Ford. More

I was treated with the utmost respect. The sales person was the epitome of customer service. He was very attentive and kept me informed of every detail along the process of buying this new car. The fina was the epitome of customer service. He was very attentive and kept me informed of every detail along the process of buying this new car. The finance person, Cal worked hard to get me the best deal going. I thank them every day for a great experience. Diana Purdy More

This was the easiest SUV buying experience ever! Matt was awesome and couldn't have asked for a better SUV, Thank you Lakewood Ford, look forward to doing business in the future! was awesome and couldn't have asked for a better SUV, Thank you Lakewood Ford, look forward to doing business in the future! More

OVERALL WAS A GOOD BUYING EXPERIENCE. PATRICK THE SALESMAN WAS VERY HELPFULL. THE COLOR OF THE EXPLORER THAT I WANT WASN'T AVAILABLE BUT THE SALESMAN TOLD ME THAT HE CAN FIND ONE. THE VEHICLE WAS DEL SALESMAN WAS VERY HELPFULL. THE COLOR OF THE EXPLORER THAT I WANT WASN'T AVAILABLE BUT THE SALESMAN TOLD ME THAT HE CAN FIND ONE. THE VEHICLE WAS DELIVERY THE TIME I WAS PROMISE. I WOULD RECOMEND THIS DEALER. GREAT CUSTOMER SERVICE. More

DO NOT GO HERE, THESE PEOPLE ARE NOTHING BUT LIARS AND THEY PLAY A BUNCH OF GAMES..I WENT TO SEE ABOUT GETTING FINANCED FOR A VEHICLE ON 08SEPT12 AND DELT WITH HAROLD (THE FIRST LIAR) HE DID ALL THIS TA THEY PLAY A BUNCH OF GAMES..I WENT TO SEE ABOUT GETTING FINANCED FOR A VEHICLE ON 08SEPT12 AND DELT WITH HAROLD (THE FIRST LIAR) HE DID ALL THIS TALKING AND SAID SINCE IT WAS LATE HE COULDN'T GIVE ME AN ANSWER UNTIL SUNDAY OR MONDAY, I HADN'T HEARD ANYTHING BY TUESDAY SO I CALLED HIM SO HE LIED AND SAID HE SENT MY HUSBAND A TEXT (MY HUSBAND SAID HE NEVER HEARD FROM HIM) BUT I GAVE HIM ANOTHER CHANCE AND AGAIN HE SAID HE WOULD CALL ME BACK 3 DAYS LATER I STILL HADN'T HEARD FROM HIM..CALLED AND SPOKE TO THE SUPERVISOR JASON BARKER (ON 14SEPT12) AND EXPLAINED WHAT WAS GOING ON SO HE SAID HE WOULD FIND OUT WHAT HAPPPENED AND HAVE SOMEONE CALL ME, SO THAT'S WHEN TYRELL CALLED ME ( THE OTHER LIAR) HE SAID HE WAS NOW TAKING OVER AND HE WOULD CALL ME BACK ON MONDAY, OF COURSE HE DIDN'T CALL SO I CALLED HIM AND HE SAID HE DIDN'T HAVE AN ANSWER YET AND WOULD CALL ME BACK WHICH OF COURSE HE DIDN'T SO I CALLED AGAIN TODAY (21SEPT12) BUT HE WAS JUST WAY TOO BUSY TO EXPLAINANYTHING TO ME AND HE HAD THE NERVE TO HAVE A FUNKY ATTITUDE WITH ME..SINCE THIS IS HOW THEY TREAT PEOPLE ( WITH SUCH DISRESPECT) I FEEL THEY SHOULD BE SHUT DOWN..I'M GIVING YOU MY MONEY AND THIS IS HOW I GET TREATED..WHY WOULD ANY REPUTABLE EMPLOYER ALLOW HIS EMPLOYEES TO TREAT PEOPLE THIS WAY..MY ANSWER THE EMPLOYER COULD CARE LESS AS LONG AS MONEY IS BEING PUT IN HIS POCKETS..LAZONIA HOLMES More

DO NOT GO HERE!!!!! My wife went in to trade her truck DO NOT GO HERE!!!!! My wife went in to trade her truck in, and it took them weeks to get their act together and figure things out. The process should DO NOT GO HERE!!!!! My wife went in to trade her truck in, and it took them weeks to get their act together and figure things out. The process should have only taken a few hrs. We were told countless times to come up to the dealership only to sit there and wait for hours, then never be helped. we had paid her truck payment for may, but traded her truck in and got the new one may 9th. ford said once they paid her truck off, we would get money back. A month later they finally pay her truck off and we didnt get the may payment back!!! We ended up paying for her truck for a month we didn't even have it, bc ford took so long. The whole experience was so flipping ridiculous. Worst customer service ever. I bought my car from Honda of Bellevue, and the wntire process only took about one hour. I want to warn as many people as possible. DO NOT GO HERE!!!!!!! More

To whom it may concern, I am writing you this evening To whom it may concern, I am writing you this evening with what I feel is a legitimate complaint about a Ford dealership here in Washington State "La To whom it may concern, I am writing you this evening with what I feel is a legitimate complaint about a Ford dealership here in Washington State "Lakewood Ford". I have been looking into purchasing a 2012 Ford Fusion Hybrid and found one here at this location that what seemed to be a great deal. The sticker price was $33,980 "CR 206257" and there was rebate sticker on the windshield of $2500. This caught my attention so I asked to get my trade in appraised in order to prepare for the purchase the next day. The next day when I called the sales representative that had been working with me to find out what they found my trade in was worth he said $19,500 and asked me if this would be good enough to earn my business. After I heard this I responded that I was hoping to get more close to $21,000.00 and he said that that could be done he just needed to talk to his manager. He also mentioned that the rebate sticker was not supposed to be on the vehicle that he had showed me and had me test drive. After hearing this I decided to call the manager and explained to him that there was a rebate sticker on the window of the car I wanted and that I only interested in the car because of the price that included the rebate. He said that he was sorry and that he would honor the rebate because it was a mistake made by the dealership and felt it was only right to do so. While I was on the phone with him my sales representative called so I promptly got off the phone with the manager and spoke with him about my trade in value. He said that his manager would give me $21,000 for my trade if I was still interested in purchasing the car. I told him I was and that I would be right in to do the paper work. Unfortunately when I arrived to the dealership the story quickly changed. They said that they would not be able to honor the verbal deal but would be able to do two others. Offer the new vehicle at the original price, $33,980 and $21,000 for my trade, or give me the new vehicle for $31,600 and only $19,500 for my trade. I am very disappointed by this because this is not the deal that was offered over the phone. Not to mention that yesterday I was offered a military discount of $500 but because of the new price negotiations I no longer qualify. I am active duty and I am station here at Fort Lewis Washington. I have purchased all my vehicles from ford but now I am reconsidering doing so this time because of this dealerships lies and deceit. Is this BAIT AND SWITCH!! More

My Husband and I recently purchased a 2012 Ford Fusion from Lakewood Ford. We are overly pleased and satisfied with our car and their service. We had such a wonderful experience and would definitely go ba from Lakewood Ford. We are overly pleased and satisfied with our car and their service. We had such a wonderful experience and would definitely go back and refer our friends! Today we found out we had a nail in our tire and we called services and they told us it would be $20 but when we got there and they were finished with our tire the told us we didn't owe them anything. We were again supper happy with the customer service. We love our car and love Lakewood Ford! Thank you so much! More

Ask for Matt Batie. He's the nicest car salesman ever. The other salesmen here showed little interest in helping us, but he made it obvious he would do anything in his power to help us get what we wanted The other salesmen here showed little interest in helping us, but he made it obvious he would do anything in his power to help us get what we wanted in a car. My family has bought two cars from him and he works very hard to get a good deal for you! More

I just wanted to say thank-you to Kevin Fletcher! After a I just wanted to say thank-you to Kevin Fletcher! After a terrible experience at another dealer(Tacoma Dodge), Kevin worked patiently with me and wal I just wanted to say thank-you to Kevin Fletcher! After a terrible experience at another dealer(Tacoma Dodge), Kevin worked patiently with me and walked me through buying the car I wanted! A beautiful 2010 Dodge Avenger! Even without the perfect credit score I was able to get the car payment I wanted! The entire process even with a couple of test drives was only 4 hours! It was amazing...thank-you Lakewood Ford! You have an awesome staff of friendly people! Donna Sandall More