Titus-Will Used Cars - Lakewood

Happy customer Bought my used Escape there, had it serviced there since, and will continue to do so until there excellent customer service changes. I drive from Oly Bought my used Escape there, had it serviced there since, and will continue to do so until there excellent customer service changes. I drive from Olympia for all my services. More

no help we went to test drive a new car today took about 20 minutes for someone to help us. Asked for a test drive you could tell he was put out when we asked we went to test drive a new car today took about 20 minutes for someone to help us. Asked for a test drive you could tell he was put out when we asked him to go with us. Not from the area or familiar with the car. We decided to go elsewhere veterans serving vets funny my husband is a vet of 30 years not much help for us. We r in the market for 2 new cars and would have bought today if treatment was better. More

They always give the best care for our cars. Efficient. Honest. Prices fair but also military discount which is wonderful. Outstanding shuttle service both ways. Professional dealership which is Efficient. Honest. Prices fair but also military discount which is wonderful. Outstanding shuttle service both ways. Professional dealership which is courteous to it's customers. More

Awesome Experience I was surprised to learn my TCM reprogramming service was going to take all day. The shuttle took me home and called when the car was ready to ask if I was surprised to learn my TCM reprogramming service was going to take all day. The shuttle took me home and called when the car was ready to ask if I needed a return ride. Now that's great customer service. Plus I learned that Dave Alger works there. I once worked for him at Harnish Lincoln/Mercery in 1990. More

another wonderful experience The computer schedule did not work, but upon arrival Suzie Cronin was able to find a spot for my old 1996 Ford Windstar. She did a great job explaini The computer schedule did not work, but upon arrival Suzie Cronin was able to find a spot for my old 1996 Ford Windstar. She did a great job explaining the multi point inspection. The Windstar has over 270,000 miles and still runs! More

FIVE STARS I recently had my Ford Escape in for service for a recall and oil change. Service did an excellent job and even loaned me a car for the day! I recently had my Ford Escape in for service for a recall and oil change. Service did an excellent job and even loaned me a car for the day! More

thank you lakwood Ford thank you Lakewood Ford for such fast service and expert service and getting me in even without an appointment, I will be back very good job. thank you Lakewood Ford for such fast service and expert service and getting me in even without an appointment, I will be back very good job. More

Disappointment Abounds If I could give them ZERO Stars now I would. Let me start by saying that Marcus was an amazing salesperson at the Lakewood Ford! Following my sale I'v If I could give them ZERO Stars now I would. Let me start by saying that Marcus was an amazing salesperson at the Lakewood Ford! Following my sale I've sent a ton of people there way. The service department however is by far the worst I've ever dealt with. Read this whole review clearly I appreciate abuse by a company that doesn't appreciate women and certainly has no appreciation for someone who wants to buy American!!! My review is not about the Ford Escape it's ONLY about the customer service! Cars break stuff happens, it's how you deal with it as a business. From Day 1 I should have realized that they were treating my like a "stupid" woman. Following my initial few visits however I had problems with the BRAND NEW FORD ESCAPE 2013 I purchased. Initially small things like the sync system where I was told "it's your phone not they sync". Or when I told them the key wasn't recognizing the chip as I approached the car and the doors wouldn't open I was told "your blocking the sensor". The motherboard on the Sync system was one of the first "fixes" as I was told "well you know all this technology stuff is kinda new to us". Then there the time I got locked out of the car...you know the one that is never supposed to lock with the keys in it?? I called and was informed that I was mistaken. Oddly in the 20+ years I've been driving I never locked myself out of the car until I bought this care. Then it was recall after recall where they were neither timely nor helpful on how long service would take. Things got really bad after about 1 1/2 year when the engine needed to be replaced....Yup brand new car and the engine needed to be replaced. I inquired about the lemon law and if they didn't think that maybe there was a bigger problem. I was told I didn't know what I was talking about and everything was "fine" as far as they could see. Rentals are supposed to be part of the deal, but I've found I need to plan 2 hours to effectively drop of my car and get a rental. Nothing is streamlined! My car has literally spent months in this shop. They don't call, they don't communicate, they are rude when they do. You get assigned to a team and God forbid you don't jive you are stuck there forever. The most recent incident that is the straw that breaks the camels back is I take my car in for a broken cable shifter ... yup odd ... over a week later I go to pick it up and now my Navigation system is broken! Yes a new problem that didn't exist when I dropped it off. We drive to Lakewood to pick it up are almost out of the parking lot and have to take the car back. They don't immediately arrange a rental car for us, no they wait until 5:15 say they are leaving in 15 minutes and now I'm without a car and have a huge conference I'm planning for next week! Yup, my car is there over a holiday weekend and they are the one's that broke it! Best news yet I approach them and say hey this clearly isn't working how about we fix it by trading this for something and they give me a line about "We want to do right by you and help fix it" They offer me a worse deal then the Chevy dealer up the street! You want to fix it? Really? Then do right by your customers! Word to the WISE...Don't buy here....certainly don't service here...Don't believe what they say...Just stay away. We went and bought a Volt today, service was awesome and Good Chevy in Renton even gives us free oil changes for life! Gosh...It sounds like Good Chevrolet really wants my business!!! More

service Went in for normal service on my truck and was able to get that done and also get my wife a 2012 all black escape that she has always wanted. Went in for normal service on my truck and was able to get that done and also get my wife a 2012 all black escape that she has always wanted. More

bigdog I am a equipment manager for a large electrical contractor when a truck breaks down we need it up in going and Lakewood ford did that for us. I am a equipment manager for a large electrical contractor when a truck breaks down we need it up in going and Lakewood ford did that for us. More