Titus-Will Toyota - Service Center

Employee recognize I would recognize to your amazing employee Mitch Paulsen from Tacoma Area. He gave me in my twice time visit to you an excelent customer service. He a I would recognize to your amazing employee Mitch Paulsen from Tacoma Area. He gave me in my twice time visit to you an excelent customer service. He assisted and explained me very clear my car problems and how your service team would fixe them. People like him make your bussines great every day. More

Awesome service and easy to work with! Coming here for an oil change actually makes my day better! I always get to hop on the wifi and have coffee- it's like a spa day for me and my car. Coming here for an oil change actually makes my day better! I always get to hop on the wifi and have coffee- it's like a spa day for me and my car. thanks! More

Had clutch replaced on 2006 tacoma 4wd dbl cab I gave Titus Will Toyota service this rating because while changing my oil today, I noticed the two front drive line bolts missing and two without nut I gave Titus Will Toyota service this rating because while changing my oil today, I noticed the two front drive line bolts missing and two without nuts on front and rear of front driveline. Truck was in for a clutch replacement. This is the third time I have had issues with this service department. More

Helpful and Friendly We just moved to Tacoma from Nevada where cars do not need front license plates. We called several places and found it was not going to be easy to ge We just moved to Tacoma from Nevada where cars do not need front license plates. We called several places and found it was not going to be easy to get a front license frame for our Prius. We did not want to go to Titus-Will Toyota because we knew the frame for the Prius was going to be expensive but we did not have any choice. When we got there, we were met by Jonathan who was very friendly and welcoming. Then, Craig came along to help install our license plates. We know it was just installing license plate frames but these two young men gave us confidence in the place. We'll be back. Thanks again Jonathan and Craig! More

2/2 bad experiences in the service department, they are incompetent and dishonest. 1) Incompetent: Had a broken window to be replaced, brought car to them, they first ordered the wrong window (passenge incompetent and dishonest. 1) Incompetent: Had a broken window to be replaced, brought car to them, they first ordered the wrong window (passenger side instead of driver side. Then the second time the window broke as they were installing it. For a repair that should take a few hours, it took 4 days to fix. Fortunately the customer service was good and they loaned me a car free of charge until my car was fixed. 2) Dishonest: When you get your oil changed at titus will they give you a service report. On the report was "drive belt" and "water pump" Require immediate replacement. I thought this was odd, because the drive belt is not due until 90k miles and the water pump usually does not go out at the 70K miles my car has. Driving home from getting my oil changed, several service lights went on. Took it to a trusted mechanic, no signs of water pump leaking, drive belt in great condition. He ran a diagnostic test and the service lights were from a loose gas cap. A new water pump for my 05 Camry costs $50, the titus will service department wanted $640 for parts and labor. I am not surprised they recommend to get a new water pump given this profit margin even when it is not indicated. More

I have bought a new fr-s back in June, at 5000 miles the horn honks when you shift gears, I have taken it back to the dealership 4 times and they keep telling me they can't do anything about it. The service horn honks when you shift gears, I have taken it back to the dealership 4 times and they keep telling me they can't do anything about it. The service manager is rude and has no resect for anyone. He says its not his problem and they aren't going to fix it. My car is under warrenty so they should fix my car. All they do there is give you a run around and then treat you like a piece of dirt. Honestly don't waste your time trying to get your car fixed here. Don't buy from this lot, and if you do don't expect to get any sort of customer service out of them. The sales people are nice, it's the service department that needs to get their act together More

The seats were lose after having dealer installed leather. Dealer sent the car off to the leather installer. The installer said the seats were within Scion tolerances. Titus-Will was unwilling to leather. Dealer sent the car off to the leather installer. The installer said the seats were within Scion tolerances. Titus-Will was unwilling to correct the issue. This leaves us with service issue between the dealer and the installer. I purchased a Scion because of the quality and service. As is the case with most dissatisfied customers, caught in the middle. More