Titus-Will Toyota - Tacoma

Mark Therrien (sales manager) is unprofessional and words cannot describe this guy. Doesn't know how to introduce himself to potential customers and is just out of line when communicating with his staff mem cannot describe this guy. Doesn't know how to introduce himself to potential customers and is just out of line when communicating with his staff members (not behind closed doors). Mark needs to realize clients are what puts food on his table not caring about them is a wrong approach. The overall experience at Titus-Will Toyota was clearly an unpleasant experience. Be aware before you decide to spend a single penny at this Dealership. More

2/2 bad experiences in the service department, they are incompetent and dishonest. 1) Incompetent: Had a broken window to be replaced, brought car to them, they first ordered the wrong window (passenge incompetent and dishonest. 1) Incompetent: Had a broken window to be replaced, brought car to them, they first ordered the wrong window (passenger side instead of driver side. Then the second time the window broke as they were installing it. For a repair that should take a few hours, it took 4 days to fix. Fortunately the customer service was good and they loaned me a car free of charge until my car was fixed. 2) Dishonest: When you get your oil changed at titus will they give you a service report. On the report was "drive belt" and "water pump" Require immediate replacement. I thought this was odd, because the drive belt is not due until 90k miles and the water pump usually does not go out at the 70K miles my car has. Driving home from getting my oil changed, several service lights went on. Took it to a trusted mechanic, no signs of water pump leaking, drive belt in great condition. He ran a diagnostic test and the service lights were from a loose gas cap. A new water pump for my 05 Camry costs $50, the titus will service department wanted $640 for parts and labor. I am not surprised they recommend to get a new water pump given this profit margin even when it is not indicated. More

I have bought a new fr-s back in June, at 5000 miles the horn honks when you shift gears, I have taken it back to the dealership 4 times and they keep telling me they can't do anything about it. The service horn honks when you shift gears, I have taken it back to the dealership 4 times and they keep telling me they can't do anything about it. The service manager is rude and has no resect for anyone. He says its not his problem and they aren't going to fix it. My car is under warrenty so they should fix my car. All they do there is give you a run around and then treat you like a piece of dirt. Honestly don't waste your time trying to get your car fixed here. Don't buy from this lot, and if you do don't expect to get any sort of customer service out of them. The sales people are nice, it's the service department that needs to get their act together More

I bought a used car about 9 months ago. I was told I was getting "the best deal that I would get anywhere!" I felt pressured and taken advantage of because I was a young woman who was inexperienced at car getting "the best deal that I would get anywhere!" I felt pressured and taken advantage of because I was a young woman who was inexperienced at car shopping. They made promises they could not keep and I ended up paying way too much for the car. In a nutshell I am surprised at how long they have been in business considering how they treated me. When I made a complaint to the owner and manager(s) it took a while to get a letter back that basically said we did nothing illegal. I would strongly advise people to beware because this dealership is not a reputable one in my experience. I guess I was wrong in expecting to be given an honest and wholesome car buying experience. I will never go to Titus Will for a car and would advise all of my family and friends to do the same. More

The seats were lose after having dealer installed leather. Dealer sent the car off to the leather installer. The installer said the seats were within Scion tolerances. Titus-Will was unwilling to leather. Dealer sent the car off to the leather installer. The installer said the seats were within Scion tolerances. Titus-Will was unwilling to correct the issue. This leaves us with service issue between the dealer and the installer. I purchased a Scion because of the quality and service. As is the case with most dissatisfied customers, caught in the middle. More