Titus-Will Ford - Service Center

Tuesday in for oil change and noise in rear brakes...needs parts, next day Andy on vacation, no calls. Checked on status, getting recall item taken completed. Thursday, not ready for sure tom brakes...needs parts, next day Andy on vacation, no calls. Checked on status, getting recall item taken completed. Thursday, not ready for sure tomorrow. Friday, called Andy on vacation, left message with no-name female will have Robert call, no response, Saturday, called, no-name female can't help again...will tell Robert to call. LATE SATURDAY called again, got no-name female, car has been ready since yesterday and $200 over estimate. Ten miutes later Robert called since he just received paperwork. Says never knew about the recent calls or any other. Appears service reps do not communicate. No car until Monday sice closing in 20 minutes. If the repairs had not always been right this could be upsetting! More

the ladys in the place u pay in voice after service sence of humor like a wall dint even say hi one lady basic refused to go get invoice so i could pay when i all ready had keys in hand and car sitting right of humor like a wall dint even say hi one lady basic refused to go get invoice so i could pay when i all ready had keys in hand and car sitting right behine he in service lane after about fifteen she finaly went to get it after i asked her to do that for me several time she just ignored me and the service guy who brought my car up left driver window down on a rainny day waht a lousy exp More

Justin at the service desk was very knowledgeable & friendly,after haveing the truck for 5-hrs I got dropped off to pick it up & they offered to wash it while I was paying, unfortunately I couldn't wai friendly,after haveing the truck for 5-hrs I got dropped off to pick it up & they offered to wash it while I was paying, unfortunately I couldn't wait. All in all it wsa a good experience & will be back thx. More