Titus-Will Ford

Top notch transaction Pulled up to the lot looking to trade in our truck for something different and Karl was able to help us find exactly what we needed. We had previously Pulled up to the lot looking to trade in our truck for something different and Karl was able to help us find exactly what we needed. We had previously went to another dealership and thought the service there was amazing, but when we left Titus-Will we realized they are THE BEST around. Smoothest transaction we’ve ever had buying a car. Thank you guys. More

Tim Throeen and Mic Day Tim Thoreen and Mic Day are by far two of the nicest salesmen I have ever run into. They make you feel comftrable and relaxed and are not pushy into t Tim Thoreen and Mic Day are by far two of the nicest salesmen I have ever run into. They make you feel comftrable and relaxed and are not pushy into trying to sell you something youre not sure you want to buy, they let you make the decision which is what the car buying experience is suppose to be about. I have bought several cars from this dealership in the past and stopped years ago due to pushy salesmen, as it stands now you have my business again. I personally will only see Tim and Mic and will recommend other others who are looking for a vehicle to deal with them. They give your Dealership a very good vibe and a very good car buying experience. More

Would give 10,000 stars if I could! Karl and the team made my car buying experience nothing short of amazing! I wasn’t sure what to expect going in, but the whole process was effortless Karl and the team made my car buying experience nothing short of amazing! I wasn’t sure what to expect going in, but the whole process was effortless and stress free! I am in love with my new car, and am so fearful for Karl being such a wonderful host! More

Great Steve was easy to work with and very professional. He came to the Tacoma train station to pick me up. He also did a good job figure out the 4-wheel dr Steve was easy to work with and very professional. He came to the Tacoma train station to pick me up. He also did a good job figure out the 4-wheel drive part of this Jeep Patriot. Also nice he had good experience to make the final arrangements go smoothly. More

Good Experience The people there are genuine. Its a friendly atmosphere and they are there to help you through a process many people just dread. Rick Rooney walked The people there are genuine. Its a friendly atmosphere and they are there to help you through a process many people just dread. Rick Rooney walked me through the steps and made it easy. I highly recommend him. More

Everyone was intent on being helpful From the moment I entered the door everyone was intentional about being helpful and making the From the moment I entered the door everyone was intent From the moment I entered the door everyone was intentional about being helpful and making the From the moment I entered the door everyone was intentional in making my experience of car From From the moment I entered the door everyone I met was intentional about making my experience of car shopping pleasant rather than stressful. Effective training of the sales and support people. Steve Lawson was the salesman who guided me around the lot and through the evaluation process. No high pressure, just sensitive to my needs and preferences. Knowledgeable in answering my questions and finally helpful in setting up the screen controls and explaining the operation of the various aspects of the car. Thanks, Steve, others, and Titus-Will! CJH More

Kind and a dealership that makes it happen After a grueling week of disappointing experiences at other dealerships, we were pleasantly surprised & wowed by Steve and the Titus-Will sales team. After a grueling week of disappointing experiences at other dealerships, we were pleasantly surprised & wowed by Steve and the Titus-Will sales team. Our sales person was knowledgeable, a good listener and very likeable. We negotiated the purchase of a new “used” vehicle while trading in our personal vehicle and I feel like we both ended up with good deals. They exceeded my expectations and I would send all of my friends to Steve Lawson. Thank you for a wonderful experience! Melissa & Rachel More

Fun!!!!!! This experience was fun I bet noe ever said buying a car was fun! My car helpers Karl and Tim where the best they are the ones that made this experien This experience was fun I bet noe ever said buying a car was fun! My car helpers Karl and Tim where the best they are the ones that made this experience so fun for us! More

very good experience buying a vehicle is not one of my favorite things but Rick Rooney made it smooth and stress free,I definitely recommend dealing with him,helpfull and buying a vehicle is not one of my favorite things but Rick Rooney made it smooth and stress free,I definitely recommend dealing with him,helpfull and informative, no BS. More

Poor customer service I had my truck in for the door latch recall. First visit they did four door latches and an oil change. I notice the rear door on the driver side didn’ I had my truck in for the door latch recall. First visit they did four door latches and an oil change. I notice the rear door on the driver side didn’t open. 2nd visit- most of a day- they said it needed a new latch. 3rd visit- all day- got it back and the door opened. A month later I discovered the door had been unlocked the whole time. 4th visit- all day- they said it needed a latch- REALLY?. I watched a YouTube video, bought trim removal tool, removed the door panel, pushed the electrical connector all the way on, it works fine now. They did not even offer to pay for the trim removal tool. They either don’t give a hoot about customer service, or they are grossly incompetent. More