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Titus-Will Ford

Tacoma, WA

3.9
211 Reviews
Titus-Will Ford is your #1 Tacoma Ford dealer. Offering an amazing selection of cars for even better prices, you can drive home the car, truck or SUV of your dream today. From the Ford F-150, Focus, Explorer, and Mustang to the quality used cars available at Titus-Will Ford, the perfect car is here waiting for you. We proudly serve the greater Tacoma area including Seattle, Gig Harbor, Puyallup, Lakewood, Olympia and more. Stop by Titus-Will Ford today!
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3606 S Sprague Ave.

Tacoma, WA

98409

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Showing 211 reviews

August 04, 2021

service not good, get better service at Walmart, used car sales, are lairs don't care about the customer, bad business don't go there More

by eddiesmith97266
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
doreen
August 02, 2021

Cesar Hernandez was a great help and very informative. He helped us explore our options while keeping us within our budget and made the whole process go as smooth as possible without any added stress. Thanks More

by Maryfstephenson
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cesar Hernandez
February 26, 2021

Excellent service-knowledgeable, trustworthy and fair in negotiations. We are now purchasing our 5th vehicle from them, over a period of years. We used to work with Dan in sales but he retired so we worke More

by di.inmanis
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chase
November 17, 2020

The paperwork problem that caused me to write a "negative" review, on 11/17, was QUICKLY resolved as soon as the GM got involved, on 11/17 and I am, now, "completely" SATISFIED with my entire exper More

by JoeCabanel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mic Day
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Quilly Glover = 5 Stars
October 29, 2020

I have been bring our Ford Escape and Ford Fusion to Titus-Will Ford for 3+ years. Have been extremely impressed with the cleanliness, customer service professionalism and expertise of the service de More

by Denton4
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
James Hatch
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 28, 2020

Worst puchuse I have ever made with a dealer I bought a 2008 Dodge ram 3500 Cummins diesel. I went to Titus will because I heard so many good things about them and I wanted a reliable truck. I un More

by Matthew
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
I dont know the , scott hamre
November 13, 2019

The best customer service despite how busy they are i live how SCOTT BINNING went over through what my car needed and definitely had the best experience i will be a returning customer thank you scott More

by Esquivel123
Recommend Dealer
Yes
Employees Worked With
Scott binning
Nov 14, 2019 -

Titus-Will Ford responded

Thank you for the positive review. We are so glad to hear that you had a great experience with our service team and we look forward to working with you during your next maintenance appointment.

May 29, 2019

Not happy with sale or service Promise of kickback to the first salesman (who couldnt be present on my second visit) was later denied after the sale by the second salesman. That ma More

by batduck
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
I dont remember the names of the people who are concerned.
Jun 03, 2019 -

Titus-Will Ford responded

Thank you for your feedback. We can understand your frustration of the initial salesman not getting compensation for his sale, rest assured that this will be addressed. As far as the sunroof, we trust our mechanics to fix any problems that they detect, and we’re disappointed to hear that our team was unable to meet your expectations. We’d like to speak with you to discuss your experience and further detail and to work towards an appropriate solution to make this right. Please contact our Service Manager, Ricky Saly, at 253-475-4151. We look forward to speaking with you soon and hope to have another opportunity to show you our commitment to providing an outstanding experience here at Titus-Will Ford.

February 10, 2019

Cameron Bryne I appreciate that Cameron did not try to up sell me on a variety of things and just got me into the car I wanted. He helped keep me as a repeat custom More

by eddie3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cameron Byrne
Feb 13, 2019 -

Titus-Will Ford responded

Awesome to hear, Eddie, and we are absolutely thrilled we could get you the car you were looking for. We know it can be a lot of work to find the perfect vehicle, and we are glad we could make the process simpler for you. It was great to see you, and if you have any more questions or need anything else, please come back to see us again. We hope you have an amazing day!

January 28, 2019

Cameron Bryne Very polite, knowledgeable of the vehicle..appreciated his attention to detail. Respectful and allowed time to discuss without pressure. Likable you More

by Jswiggin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cameron Byrne