Titus-Will Ford

Tuesday in for oil change and noise in rear brakes...needs parts, next day Andy on vacation, no calls. Checked on status, getting recall item taken completed. Thursday, not ready for sure tom brakes...needs parts, next day Andy on vacation, no calls. Checked on status, getting recall item taken completed. Thursday, not ready for sure tomorrow. Friday, called Andy on vacation, left message with no-name female will have Robert call, no response, Saturday, called, no-name female can't help again...will tell Robert to call. LATE SATURDAY called again, got no-name female, car has been ready since yesterday and $200 over estimate. Ten miutes later Robert called since he just received paperwork. Says never knew about the recent calls or any other. Appears service reps do not communicate. No car until Monday sice closing in 20 minutes. If the repairs had not always been right this could be upsetting! More

the ladys in the place u pay in voice after service sence of humor like a wall dint even say hi one lady basic refused to go get invoice so i could pay when i all ready had keys in hand and car sitting right of humor like a wall dint even say hi one lady basic refused to go get invoice so i could pay when i all ready had keys in hand and car sitting right behine he in service lane after about fifteen she finaly went to get it after i asked her to do that for me several time she just ignored me and the service guy who brought my car up left driver window down on a rainny day waht a lousy exp More

This by far has been one huge mistake buying from this dealership. My husband and I purchased a 2011 ford f150 here about a month ago. When we went to pick up the truck it was absolutely dirty! The dealer dealership. My husband and I purchased a 2011 ford f150 here about a month ago. When we went to pick up the truck it was absolutely dirty! The dealership apologized and then requested we make an appointment for a detail due to it not being done. Finally after the huge snow storm in January I made the appt while my husband was gone at school and received one of their loaner cars. ((YAY another vehicle I have to get a pass for to get to work)) After 24 hrs MY husband received a phone message on his voicemail stating we absolutely apologize for the troubles but you vehicle is now ready for pick up. I showed up after a 14 hr day at work in uniform still turn in the loaner vehicle jumped in his truck and it was dirty still!!!!! seriously!? Went back in asked them please to fix this and they apologized once more and asked me to come back tomorrow. Two days go by so I deicide to stop in after work to see how the progress is coming. I walk in and Desiree states oh yea it has been sitting out front here all the keys. Get in the truck (((AHHH PAPER TOWELS ON THE FRONT SEAT AND MUD SPLASHED UP THE SIDE OF THE TRUCK))) At the point I thought I was having a prank played on me. I asked the service guy to please come out and look at the truck and give me his opinion and he said "oh yea doesnt look clean to me, but we will fix this" Finally in tears due to frustration, i asked to speak with the manager. This is when it finally was taken care of. Please keep this in mind when going to this dealership!!! I understand it was only a detail but if this is the service they provide for only a detail I can't imagine how everything else does. ****UPDATED ..... JUST GOT A LETTER IN THE MAIL FROM COLLECTIONS STATING I OWED $60 to CHASE BANK WHO I HAD MY PREVIOUS LOAN taken out from for the vehicle i traded in.... TITUS WILL didnt make the payment for 32 days after we traded in the vehicle causing late charges and more interest to pile up. BEWARE!!!!! More

Justin at the service desk was very knowledgeable & friendly,after haveing the truck for 5-hrs I got dropped off to pick it up & they offered to wash it while I was paying, unfortunately I couldn't wai friendly,after haveing the truck for 5-hrs I got dropped off to pick it up & they offered to wash it while I was paying, unfortunately I couldn't wait. All in all it wsa a good experience & will be back thx. More

All of the people at Titus-Will Tacoma were friendly, professional, good listeners, and were able to match us up with the vehicle we wanted. There was a clerical error on one of the documents that was t professional, good listeners, and were able to match us up with the vehicle we wanted. There was a clerical error on one of the documents that was taken care of quickly, and professionally. All of the people we we had even casual contact with were courteuos, respectful, and desired to be of service not just "gettin' it done and out the door." I would recommend this dealership to anyone who desires to have a pleasant and courteous car buying experience. More

I had setup a appointment a day before I drove from Puyallup to Olympia to see a vehicle. I arrived on time and met Jim Roson at the dealership. Two minutes before someone else with an appointment arri Puyallup to Olympia to see a vehicle. I arrived on time and met Jim Roson at the dealership. Two minutes before someone else with an appointment arrived to see the same vehicle. So I was turned away after driving 40 miles during busy traffic for nothing. After having purchased 2 vehicles in the past from Titus Will, I will never again visit this dealership! More

Everyone at Titus-Will was great. They were very honest with me about my options, and gave me a very fair price for a beautiful focus! We have been to a few places in Olympia and Tacoma, but were shown man with me about my options, and gave me a very fair price for a beautiful focus! We have been to a few places in Olympia and Tacoma, but were shown many cars that were beyond my price range, or did not have the features I was looking for. I told Karl my maximum price and desired features and he was able to direct me to exactly what I was looking for! When I was working through the financing paperwork, they even helped get me set up with a different credit union than I had planed on, as they were able to offer me a lower interest rate- they did all the paperwork right there! After driving the car for a bit I had a question about the media sync, so I went back and Karl walked me through it and got my phone all set up! I never thought I would say I LIKE a car dealership (no offense) but these guys were great! More

I would like to say this is the best experience I have ever had buting a vehicle. Mike was quick, efficient and and found exactly what I wanted and by far exceeded my expectations...The whole process too ever had buting a vehicle. Mike was quick, efficient and and found exactly what I wanted and by far exceeded my expectations...The whole process took about and hour and a half! I highly reccomend Titus Will to anyone looking to buy a new vehicle. Robert More

Second vehicle we've purchased from Titus Will. Good folks to deal with. Small issue with the odometer light was the only thing wrong - we will be taking care of that at a later date. I'd definately rec folks to deal with. Small issue with the odometer light was the only thing wrong - we will be taking care of that at a later date. I'd definately recommend this dealership. More

Gary in finance really went above and beyond. Took the time to discuss the options between lease and buying and really helped me make a better decision. Strongly recommend all Titus Will employees! time to discuss the options between lease and buying and really helped me make a better decision. Strongly recommend all Titus Will employees! More