Titus-Will Ford

We custom ordered a grey Maverick XLT turbo boost and waited 3 months for it (since Feb). My partner’s name is on the order form and the manager’s signature is on it. We put down 500 dollars on it. On th waited 3 months for it (since Feb). My partner’s name is on the order form and the manager’s signature is on it. We put down 500 dollars on it. On the day Ford emailed us the car is on the lot, we called and the dealer sold it to someone else because they can overcharge it for an extra 5k. This is shady as it get. We called Ford but unfortunately they cannot do anything to reprimand the wrong doing. They were super nice to us—just to used our money to get extra allocation on vehicles. As soon as the vehicle is there—when we called the dealership and talked to Brian the manager—he went cold and start gaslighting and blaming us. Our family has been buying Ford for the last 30 yrs—from the 80s to now for 10+ vehicles. We are done with Ford until they fix this and go hard on dealerships for using people like this. More

I do t know how they get any business. Nobody will answer the phone regardless who you are transferred to. You will get a voicemail and never a call back. I chuckle at the scripted replies Nobody will answer the phone regardless who you are transferred to. You will get a voicemail and never a call back. I chuckle at the scripted replies to a review. I will never ever step in this dealership again. Once is enough. Believe me when I say I will always let people know to go elseware. There is a reason why Chevy and Toyota are busy and the day I walked into ford they were not. More

I came into your dealership today with an appointment to test drive the Mach-e you have in stock. I rearranged my schedule on a Saturday to do this. I confirmed in the morning and arrived at your dealership test drive the Mach-e you have in stock. I rearranged my schedule on a Saturday to do this. I confirmed in the morning and arrived at your dealership around 1:00pm. Doreen was there to greet my wife and I and showed us the car in the show room. I am in my late 50's and don't dress up to test drive cars, but I got the impression that they felt we were not good enough to do a test drive because Doreen said that you changed the rule this morning that you had to go through a pre-approval process and be committed to buy the car, before you test drive it. This was insulting to me to say the least. More

We had an excellent experience with Titus Will in Tacoma. We worked with Doreen and she was so easy to work with. She listened to our needs and was able to locate the vehicle we wanted within 24 hours. She We worked with Doreen and she was so easy to work with. She listened to our needs and was able to locate the vehicle we wanted within 24 hours. She works fast behind the scenes and makes the buying process smooth. I highly recommend her and everyone we worked with at this dealership. Very courteous, friendly and professional. More

The staff was very low pressure and informative. They offer a fantastic lifetime powertrain warranty on many vehicles! I am a happy customer and will return for sure. offer a fantastic lifetime powertrain warranty on many vehicles! I am a happy customer and will return for sure. More

service not good, get better service at Walmart, used car sales, are lairs don't care about the customer, bad business don't go there sales, are lairs don't care about the customer, bad business don't go there More

Cesar Hernandez was a great help and very informative. He helped us explore our options while keeping us within our budget and made the whole process go as smooth as possible without any added stress. Thanks helped us explore our options while keeping us within our budget and made the whole process go as smooth as possible without any added stress. Thanks! -Stephenson’s More

Excellent service-knowledgeable, trustworthy and fair in negotiations. We are now purchasing our 5th vehicle from them, over a period of years. We used to work with Dan in sales but he retired so we worke negotiations. We are now purchasing our 5th vehicle from them, over a period of years. We used to work with Dan in sales but he retired so we worked with Chase this time; same fantastic service. We wouldn't go anywhere else! More

The paperwork problem that caused me to write a "negative" review, on 11/17, was QUICKLY resolved as soon as the GM got involved, on 11/17 and I am, now, "completely" SATISFIED with my entire exper "negative" review, on 11/17, was QUICKLY resolved as soon as the GM got involved, on 11/17 and I am, now, "completely" SATISFIED with my entire experience !!! More

I have been bring our Ford Escape and Ford Fusion to Titus-Will Ford for 3+ years. Have been extremely impressed with the cleanliness, customer service professionalism and expertise of the service de Titus-Will Ford for 3+ years. Have been extremely impressed with the cleanliness, customer service professionalism and expertise of the service department. It is the dealership I go to for vehicles and service! More