Titus-Will Ford

Titus Will Low pressure sales approach let us decide on the best car for us, rather than being coerced into something we didn't want. Karl went above and beyond Low pressure sales approach let us decide on the best car for us, rather than being coerced into something we didn't want. Karl went above and beyond for us. More

Easy transaction. Zero pressure. Great value. We came in looking at used vehicles and ended up buying a new Explorer. Karl Swanson was fantastic to deal with. No pressure. Great resource. Everyone We came in looking at used vehicles and ended up buying a new Explorer. Karl Swanson was fantastic to deal with. No pressure. Great resource. Everyone from sales to service to parts have been great to work with. Thank you for making it easy, Karl! More

Bought one SUV for my wife and back to get one for grandson I purchased a vehicle for my grandson ... a wonderful well cared for SUV (his dream car) what a great experience, great help in the sales dept and a b I purchased a vehicle for my grandson ... a wonderful well cared for SUV (his dream car) what a great experience, great help in the sales dept and a breeze through the professional finance dept. I will be sending my Grandson there for all his service and to the parts dept with assistance in some accessories he is looking for. More

Amazing service The reason I gave Titus will Ford this rating is because all of the staff is super nice and always wanting to help you. They provide great service and The reason I gave Titus will Ford this rating is because all of the staff is super nice and always wanting to help you. They provide great service and give it there all to serve every customer with care and respect. More

Used car dept. Went in expecting the worst. But to my surprise, from the salesman to the manager, I felt like family, they went over and above during and after th Went in expecting the worst. But to my surprise, from the salesman to the manager, I felt like family, they went over and above during and after the sell. After we finished all the paperwork and was setting up my phone I was told that they only had one key, the manager assured me that they would be setting up an appointment to have another key made, without any cost to me. The car was better than I had expected, I had gone to several other dealerships and by far, Titus Will had the best selection, I really cant say enough about how they treat you from the moment you arrive at the store. Oh yea the coffee bar and the baristas were fantastic. Thank you More

Fast Lane Service Department. I just got an email survey for Titus Will. In all honesty I had moved on in regards to the service department. I was not able in good conscience to gi I just got an email survey for Titus Will. In all honesty I had moved on in regards to the service department. I was not able in good conscience to give a very good review for the fast lane service for the following reasons. I purchased a 2008 F150 new in October 2008. For the first six years the service was flawless. Then the honeymoon ended. Starting in October 2016 I tried five times to get an appointment for an oil change. These attempts were three to four weeks apart. The first four calls resulted in ... I am not at my desk now. Please leave a message and I will return your call... I left my name, phone number and reason for the appointment all four times. No return call. On the fifth attempt, I called the main switchboard and had them transfer my call to fast lane. After several minutes of listening to the phone ring the operator came back on and asked who I was trying to call. I told her to never mind, that I would take my business elsewhere. One last thought, on my last visit, the oil change took the better part of three hours. I did have an appointment and showed up on time. When I commented on the time it took, I was told they were very busy. Now if I was a walk-in, I could totally understand this, but with an appointment? BTW the waiting room remodel is awesome. More

Genuine - low pressure - Amazing Service My wife and I bought a Ford Expedition from Titus-Will after both doing a lot of research on vehicles and dealerships. They were a pleasant experienc My wife and I bought a Ford Expedition from Titus-Will after both doing a lot of research on vehicles and dealerships. They were a pleasant experience from the gentleman that greeted us, to our sales person, his manager, and financing. They made our experience very easy. More

Absolutely horrible job Brought my Ford Escape in for an oil change and to have the battery replaced. As she kept having startup issues with a jump fixing it I figured okay Brought my Ford Escape in for an oil change and to have the battery replaced. As she kept having startup issues with a jump fixing it I figured okay it's the battery. The service desk swore up and down that they checked the battery and it was good . I wanted a second opinion bought a Schumacher battery tester read instructions bad cell. They said they tested it but didn't"t tried to get me to buy a whole electrical service very shady service what else are they saying they are doing that they are not. More

8 hours I will never get back I waited all day to get a safety recall fixed only to be told they had to order the parts. I scheduled the safety recall. Why they didn't have the pa I waited all day to get a safety recall fixed only to be told they had to order the parts. I scheduled the safety recall. Why they didn't have the parts and why they didn't tell me and reschedule instead of making me wait 8 hours there is how I assume they treat all of there customers. More