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Tipton Ford Lincoln
Nacogdoches, TX
199 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 199 reviews
January 23, 2023
The best service representative’s around East Texas. They will make a point to ensure the customer leaves happy. Thank you for your help They will make a point to ensure the customer leaves happy. Thank you for your help More
by thegreens012665
Employees Worked With
David Fain, Neal Slaten
November 20, 2022
This dealership has personal service that continues long after the sale. When we picked up our truck we were told to come in as often as we need to in order to learn how to use all the tools. We know people after the sale. When we picked up our truck we were told to come in as often as we need to in order to learn how to use all the tools. We know people that have been back numerous times and are always treated with the best service. More
by tnddarby
Employees Worked With
Nick, Paul, Neal Slaten
August 09, 2022
The quote I was given for the service was accurate. The time required to repair the vehicle was even shorter than had been quoted! The time required to repair the vehicle was even shorter than had been quoted! More
by djwhite79
Employees Worked With
Hayden was accurate in how much the service would cost, and the time of repair!, Neal Slaten
June 21, 2022
Outstanding service. I've bought 3 cars from Tipton primarily because of service and will likely buy a 4th. They are reliable and trustworthy, communicate well, and do no I've bought 3 cars from Tipton primarily because of service and will likely buy a 4th. They are reliable and trustworthy, communicate well, and do not waste time. Only criticism is the blaring TV "news" in the customer service waiting area. I suggest the weather channel or something not controversial. My solution is to go across the street to the coffee shop or bring a book and go into another part of the dealership. Nevertheless, I'll be back. Few places seem trustworthy these days but they're one of them. More
by Rev. Kyle
Employees Worked With
Alana Vick in service was outstanding!
April 21, 2022
I wrote a review on Facebook about the poor service I received. I was then blocked by from the page. It seems sketchy that you block someone who told the truth about a situation. Bad business practices. received. I was then blocked by from the page. It seems sketchy that you block someone who told the truth about a situation. Bad business practices. More
by billiot22
Employees Worked With
Neal Slaten
April 17, 2022
We were interested in a car on the lot so we called Joe Dickerson who was very knowledgeable of the vehicle. We took it for a test drive and came back the next morning to purchase it. He was very thorough Dickerson who was very knowledgeable of the vehicle. We took it for a test drive and came back the next morning to purchase it. He was very thorough and did not rush us at all. Everyone was helpful and very nice. More
by smstovall
Employees Worked With
Joe Dickerson
April 07, 2022
My son purchased a Jeep Wrangler with the Blue Certified Pre-Owned Warranty” that has a leaky hardtop. Never mind they were asked if it leaked before it was bought. Was told to take it back in to be fixed Pre-Owned Warranty” that has a leaky hardtop. Never mind they were asked if it leaked before it was bought. Was told to take it back in to be fixed. When it was picked up it was still wet. Pam at the body shop said it was because they don’t clean them up. I have worked in Sales and Service on Ford, Chrysler, Dodge, Jeep, Chevrolet, Cadillac, and most recently Audi’s. Never heard a customer told we don’t clean up water. She was asked how do they water test it to see if it was still leaking after the repair was made, if you don’t clean it up after a repair. Very strange. Doesn’t make much sense to me. Needless to say it was still leaking. Fast forward….Tipton Ford agrees to REALLY fix it this time. A rental car was supposed to be set up so the repair could be completed properly. Said would be contacted. Having been reaching out since Monday, it’s THURSDAY. Can’t get a return call or TEXT. ZERO communication. Actually, worse than zero. Zero would be no communication, but what they’ve done is just tell you what they will do then don’t call you back and don’t schedule it. Salesman stopped answering the phone. Manager said had to talk to the salesman. Service department said “You DID buy a Jeep from a Ford dealership “. Complete lack of service after the sale. No respect for people’s time as they try to get a repair done on a vehicle they just bought. Service after the sale tells you everything you need to know about a dealership. This is a much different place than many remember including myself. A Sales Manager would’ve NEVER turned an upset customer that was getting the run around back to the salesperson when Margie Tipton was still around, I promise you. Absolutely would not recommend. More
by Goldy
Employees Worked With
Neal Slaten
