Tindol Ford ROUSH

Horrible customer service experience I recently purchased a 2019 Ford Raptor, and shortly after (2500 miles on it) I brought it into this dealership to have them look at the rear led ligh I recently purchased a 2019 Ford Raptor, and shortly after (2500 miles on it) I brought it into this dealership to have them look at the rear led lights that come factory installed on the raptors. Both lights had water trapped in them. The truck was still new, never taken offroad and at the time never driven in the rain. Upon arrival at the dealership I was not greeted by anyone. I entered thru the service bay and patiently waited for someone to acknowledge me. That didn’t happen so I had to interrupt two service advisors that were having a casual conversation. The woman service advisor was the one to help me. I told her the issue I was having with the lights retaining water and 2 days prior were flickering. Her first statement to me was “well I can tell you ford doesn’t warranty aftermarket lights.” Dumbfounded, I tried to explain to her that these lights are a factory installed item that comes on every ford raptor made. She then argues with me about it until another service advisor informed her that they are indeed a factory installed item. Somewhat irritated I tried to Continue business with her and fulfill my warranty claim until she became completely ignorant. She stated she would take pictures and send them to ford, but they would tell me the same thing that they are not covered under warranty. I could see our conversation was not going to progress so I asked for my key back and she directly told me to my face “if I don’t like it then I can get out and go back to Keith Hawthorne ford down the street where I bought the truck.” So I left and called the manager to make him aware of how his customers were being treated by his employees. He did apologize and asked me to bring the truck back later in the week and he would take a look at it himself. So once again I took time out of my day to go back to a dealership that treated me with complete disrespect because i didn’t want to judge the caliber of dealership Tindoll Ford is off just one employee/ bad experience. As promised I took the truck back and the General Manager did take a look at the truck himself along with the Manager of the body shop located at the dealer. They stated that this is a warranty covered item and that they would order the parts and call me in a few days when they arrive. Well that was about 3 months ago give or take, and I have called numerous times to see about the parts but no one has called back. I have been more than patient and more than fair with this dealer. I have done everything I’m supposed to do as a customer but can only do so much with a dealership that cares nothing about there customers and make no effort to correct their mistake when given the opportunity. So here I am leaving a 1 star because not only was I treated with complete disrespect by a employee, I was also lied to by management. My advise would be to steer clear of this dealership. There are other ford dealerships in the area that I’m sure will be more than happy to help. More

Buying another new vehicle from a Ford Thanks, Paul, for the great customer service once again! I will see you again when it’s time for my next purchase. Take care, Judy Thanks, Paul, for the great customer service once again! I will see you again when it’s time for my next purchase. Take care, Judy More

Another awesome deal Paul, Chad and Randy made our buying experience a quick and awesome one. They took into account we needed a vehicle ASAP and worked to get us somethin Paul, Chad and Randy made our buying experience a quick and awesome one. They took into account we needed a vehicle ASAP and worked to get us something we could enjoy driving and could afford. I know when it comes time for our next vehicle Tindol Ford will have my business. I highly recommend everyone to go visit them. Thank you, thank you, thank you! More

Thanks Paul Thanks Paul for your help and being so professional and making my experience friendly and fast and answering questions I had with this truck!! Tha Thanks Paul for your help and being so professional and making my experience friendly and fast and answering questions I had with this truck!! Thanks again 😊 More

Great experience Everyone was so friendly from the time we arrived to the time we left. We got a great deal on are 2015 f150. We would highly recommend! Everyone was so friendly from the time we arrived to the time we left. We got a great deal on are 2015 f150. We would highly recommend! More

Great Used Car Buying Experience We saw a car that we were interested in, on the dealership website, sent in a request to set up a test drive, and drove the car the following morning. We saw a car that we were interested in, on the dealership website, sent in a request to set up a test drive, and drove the car the following morning. Paul was super helpful and very easy to work with. We’re very excited about our new “used” car! Thanks Paul. More

Top of the class ! Where do I begin... . I reside in New Jersey and was currently in the market for a ROUSH F-150 and decided to search the internet. My search took me f Where do I begin... . I reside in New Jersey and was currently in the market for a ROUSH F-150 and decided to search the internet. My search took me from dealerships in the metro areas to Tindol ROUSH in North Carolina. I was searching for not only for the best price but MOST of all customer experience. About a week ago on a Sunday I sent an inquiry about a particular ROUSH F-150 and received an email back from Lyle Sturgis. What dealership sends an email back on a Sunday to see how they can help you. This wasn’t a generic email that dealerships send out after hours this was Lyle taking the time from his day finding out what he can do to help me. That being said I spoke with Lyle over the next several days and I can’t begin to tell you what an absolute pleasure it is talking with him. It felt like I knew him for 20 years. When speaking to Lyle you can hear he has passion for the ROUSH product and enjoys each day at Tindol Ford. I knew speaking with him I wanted to purchase my ROUSH from him no matter if the deal was several hundred miles away, That being said Lyle over nighted the paper work to me and the deal was complete. It was simple as that. Yesterday I flew out to to NC in person to see not only the truck but to meet Lyle and was greeted with open arms. He was more than the respectful voice on the phone he was Lyle Sturgis. A gentlemen who has passion for what he selling but making sure I was happy. I also had the pleasure to go through the features of the truck with Ludger Reed. Ludger is Lyles right hand man and knows the inside and out of the ROUSH perosmance product. As being an “A” type of personality person I went through the truck inch by inch to make sure everything was perfect where Ludger was doing the same. That says a lot! Most places they sell you vehicle and when the deal is done that’s it. Not Ludger. He was looking and taking care of my truck as if it was his own. You can’t put a price on that and knowing my truck is in good hands with him as it will be as the truck is shipped to my house this coming week. I can’t say enough about these guys. There’s not enough words... Where do you find people who are dedicated and have the passion for the prouducr they sell and have fun doing it. This day and age you have many choices to buy a something but nothing comes close to excellent customer experiences but must of all finding a new friend ship. Thank you Lyle and Ludger you guys are the best and an asset to the Tindol ROUSH team.... Can wait for the truck to arrive! Rich More

Best new car purchase ever! This was the best buying experience I ever had purchasing a new vehicle. It was real refreshing having a sales person that knew what the heck he was This was the best buying experience I ever had purchasing a new vehicle. It was real refreshing having a sales person that knew what the heck he was talking about, double thumbs up. Then when the dreaded closing came with that mysterious guy in the back room took place we were super surprised. Bubba has his act together. Had all the forms ready to go. Absolutely no kind of up charge pressure was applied. That was well received by us. I wanted a service plan and he knew what the plans were did and offered us real fair price again without any kind of pressure, well done Bubba and Paul. By the way, the closing took about 15 minutes, not hours!!! More

Best car buying experience Ever! Thank you Tim Beam I found a car on line yesterday and Tim Beam answered my call. My husband went by and today we went to pick it up. All the paperwork was complete at E I found a car on line yesterday and Tim Beam answered my call. My husband went by and today we went to pick it up. All the paperwork was complete at Exactly what we asked for. Great car, Great Service and All Around a Great Experience. Thank You!! More

Great Deal - Great Customer Service I contacted multiple dealerships and found Tindol to be the most committed to exemplary customer service. Paul Poston went the extra mile to help me I contacted multiple dealerships and found Tindol to be the most committed to exemplary customer service. Paul Poston went the extra mile to help me find the vehicle and the deal I wanted. This level of customer service held true all the way through the process. We will be recommending Tindol to all of our friends. More