Timbrook Ford Mercury

Timbrook lost a customer over their service! Service was very sad! Would not recommend Timbrook in Keyser because of my experience .I just purchased a new Ford from Shaffer in Cumberland from Adam who was very sad! Would not recommend Timbrook in Keyser because of my experience .I just purchased a new Ford from Shaffer in Cumberland from Adam who was outstanding ! More

Excellent Sales and Service Timbrook Ford staff are always courteous. Prompt with scheduling and rarely have to wait for service. Have bought couple of vehicles over the past 9 Timbrook Ford staff are always courteous. Prompt with scheduling and rarely have to wait for service. Have bought couple of vehicles over the past 9 years. Timbrook does all the service work. More

Great sales team The salesman and team of professionals made this buy a great experience. I looked at the F150s in November and liked the selection available, but dec The salesman and team of professionals made this buy a great experience. I looked at the F150s in November and liked the selection available, but decided to order one instead of buying off the lot. The team was great guiding me through the process, options available, and advised me on different power trains. I was able to get the exact truck I wanted in short order and at a very reasonable price. More

Wonderful place to buy a vehicle. I bought my car a year ago at Timbrook. I had a great experience. Always treated with respect. This is the second vehicle I have purchased there and i I bought my car a year ago at Timbrook. I had a great experience. Always treated with respect. This is the second vehicle I have purchased there and if I ever get another vehicle Timbrook is where I will go. More

As always, service completed in a timely manner and well-done. Staff at Timbrook is extremely friendly and service oriented. They are honest in their diagnosis of the service issue and do not attempt t well-done. Staff at Timbrook is extremely friendly and service oriented. They are honest in their diagnosis of the service issue and do not attempt to “sell” services not need or wanted. More

LOVE THE TRUCK MY WIFE AND I LOVE THIS TRUCK. I AM USED TO A 8 CYLINDER THE SIX IS A LITTLE LESS POWER BUT IT IS OK. WE BOTH LOVE IT MY WIFE AND I BOTH LOVE THE T MY WIFE AND I LOVE THIS TRUCK. I AM USED TO A 8 CYLINDER THE SIX IS A LITTLE LESS POWER BUT IT IS OK. WE BOTH LOVE IT MY WIFE AND I BOTH LOVE THE TRUCK. LOVE THE COLOR . I AM USED TO A 8 CYLINDER SO THE SIX HAS LESS POWER. I MISS THAT BUT OVER ALL WE LOVE IT More

my salesman Don was very informative and made the process enjoyable. Bill went over everything including extended warranty information that was very useful to me. enjoyable. Bill went over everything including extended warranty information that was very useful to me. More

Great experience. We had a great experience for the second time working with Ben Benedict. He was very helpful prior to our visit and during the time of purchase.We are We had a great experience for the second time working with Ben Benedict. He was very helpful prior to our visit and during the time of purchase.We are happy with both our new Ford's that Ben sold us. More

Completely Satisfied! When I took my car to Timbrook Ford in Keyser, WV. I was feeling a little nervous about it wondering if it would be difficult and time consuming. I h When I took my car to Timbrook Ford in Keyser, WV. I was feeling a little nervous about it wondering if it would be difficult and time consuming. I had no problem because the staff in the parts dept. were all so friendly and helpful which made the visit go by quickly and satisfactory. I was so pleased with the caring attitude of the ladies working behind the desk as they seemed to care about me! All in all, I was very happy about it all! More

Ben Benedict was very kind & helpful. My son saw a Ford Raptor at Timbrook Ford. We live in Maryland. I called to ask some questions about the truck before making was very kind & helpful. My son saw a Ford Raptor at Timbrook Ford. We live in Maryland. I called to ask some questions about the truck before making the trip there. I spoke to Ben, asked him LOTS of questions. Some required him physically going out to look at the truck. (Several times!!!) His response was No Problem!!! When we were finished speaking I felt very comfortable that this truck was worth the trip back. The next day my son went back to Timbrook Ford, spoke to Ben and bought the truck. Very happy customer. Would highly recommend. More