Timbrook Ford Mercury

As always, service completed in a timely manner and well-done. Staff at Timbrook is extremely friendly and service oriented. They are honest in their diagnosis of the service issue and do not attempt t well-done. Staff at Timbrook is extremely friendly and service oriented. They are honest in their diagnosis of the service issue and do not attempt to “sell” services not need or wanted. More

LOVE THE TRUCK MY WIFE AND I LOVE THIS TRUCK. I AM USED TO A 8 CYLINDER THE SIX IS A LITTLE LESS POWER BUT IT IS OK. WE BOTH LOVE IT MY WIFE AND I BOTH LOVE THE T MY WIFE AND I LOVE THIS TRUCK. I AM USED TO A 8 CYLINDER THE SIX IS A LITTLE LESS POWER BUT IT IS OK. WE BOTH LOVE IT MY WIFE AND I BOTH LOVE THE TRUCK. LOVE THE COLOR . I AM USED TO A 8 CYLINDER SO THE SIX HAS LESS POWER. I MISS THAT BUT OVER ALL WE LOVE IT More

my salesman Don was very informative and made the process enjoyable. Bill went over everything including extended warranty information that was very useful to me. enjoyable. Bill went over everything including extended warranty information that was very useful to me. More

Great experience. We had a great experience for the second time working with Ben Benedict. He was very helpful prior to our visit and during the time of purchase.We are We had a great experience for the second time working with Ben Benedict. He was very helpful prior to our visit and during the time of purchase.We are happy with both our new Ford's that Ben sold us. More

Completely Satisfied! When I took my car to Timbrook Ford in Keyser, WV. I was feeling a little nervous about it wondering if it would be difficult and time consuming. I h When I took my car to Timbrook Ford in Keyser, WV. I was feeling a little nervous about it wondering if it would be difficult and time consuming. I had no problem because the staff in the parts dept. were all so friendly and helpful which made the visit go by quickly and satisfactory. I was so pleased with the caring attitude of the ladies working behind the desk as they seemed to care about me! All in all, I was very happy about it all! More

Ben Benedict was very kind & helpful. My son saw a Ford Raptor at Timbrook Ford. We live in Maryland. I called to ask some questions about the truck before making was very kind & helpful. My son saw a Ford Raptor at Timbrook Ford. We live in Maryland. I called to ask some questions about the truck before making the trip there. I spoke to Ben, asked him LOTS of questions. Some required him physically going out to look at the truck. (Several times!!!) His response was No Problem!!! When we were finished speaking I felt very comfortable that this truck was worth the trip back. The next day my son went back to Timbrook Ford, spoke to Ben and bought the truck. Very happy customer. Would highly recommend. More

My only place to buy a car! We have bought our last two fords from timbrook dealership and have been very pleased with their service! Charlie Owens always there to help n follow We have bought our last two fords from timbrook dealership and have been very pleased with their service! Charlie Owens always there to help n follow up after the sale! Even calls u on your birthday!! Wouldn’t buy from anyone else!!! More

Buyer I bought a car from Charlie years ago and he was good about the follow-up after we purchased it, and when I found he was still selling cars I requeste I bought a car from Charlie years ago and he was good about the follow-up after we purchased it, and when I found he was still selling cars I requested him to buy another car from him, Charlie is still a man of great character and sticks to his word and I would recommend him to anyone. More

Great Experience Charlie and everyone I dealt with was great. I would definitely go back and recommend a friend. I had a great experience. Thanks again for everything. Charlie and everyone I dealt with was great. I would definitely go back and recommend a friend. I had a great experience. Thanks again for everything. More

Dealership experience The staff at the dealership was very helpful. They are very familiar with the products they are selling. They worked around my schedule and I was able The staff at the dealership was very helpful. They are very familiar with the products they are selling. They worked around my schedule and I was able to actually take the vehicle home and let my spouse see the vehicle before making any decisions. More