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Tim Moran Hyundai - Service Center

Hemet, CA

4.7
1,277 Reviews
Call Service Center (951) 397-2293

1,277 Reviews of Tim Moran Hyundai - Service Center

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August 07, 2021

Don't even think about buying or using the service department on any of the gosch group. Worse dealership group. More

by serdelivan987
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Guy Foster
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kory Foster
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Aug 09, 2021 -

Tim Moran Hyundai responded

Mr. Sanchez, over the past 9+ months our service team has been working with you to try and reproduce the issue with your car while in our possession. We were never able to, and even though you were able to film the issue, being able to replicate the issue is the first step in being able to fix it. We explained that your manufacturer's hybrid warranty, which was the only warranty still valid on the car, only covered certain systems and without being able to replicate the problem we could not guarantee that you would not be responsible for an out-of-pocket expense if we tried to remedy the issue with a trial-and-error approach. The service staff understood your frustration with the situation and that we were unable to replicate the issue, and that was why we suggested having another shop give you a second opinion and attempt to replicate the issue, but you declined. We suggested this so that even if you decided not to have us perform the work, you would be able to fix your vehicle. After several visits we also explored the possibility of trading your vehicle in towards a different vehicle so that you and your family would feel safe. We worked very hard to find a comparable vehicle and worked our personal relationships with lenders to get the best loan available for you in the attempt to relieve you of this burden. We understand that option does not fit into your budget at this time but do think that this may be the best option for you. We hope you are able to resolve your issue and offer our assistance going forward

Aug 11, 2021 -

serdelivan987 responded

Gosch group, if you take 9+ monts to figure out a problem in your own line of cars (Hyundai) I will recommend get better training for your staff. Im for sure Hyundai offers special training for every new line of cars. It has been more than a year you supposedly work on the car the last 2 times for allmost 60 days. And one time I received a call asking me why my car was park in the dealership. At this point the car was in your possession for more than 3 weeks. Thats how I know your service department is incompetent to trouble shooting, certified Mechanics don't fix by trials and error. The good Mechanics know how to use a book when need it and call the manufacturer's for guidance on troubleshooting. Only home Mechanics are trial and error. Thank you for telling all this community how your service deparment works. Trial and error. Bottom line is you can't fix a car of your own brand. + all your employees are very unprofessional. Thats the reason you have no good sales. The only department that I see is busy is your service department, and now I know why.

Aug 11, 2021 -

Tim Moran Hyundai responded

Mr. Sanchez, our service technicians and advisors are Hyundai Master Certified monthly by the manufacturer with extensive training on how to properly diagnose and fix Hyundai vehicles, and our team communicates with our factory engineers whenever we are unable to diagnose an issue or a recommended repair does not resolve an issue. Those factory engineers were unable to give us guidance when we could not replicate your issue. You are correct in saying that good technicians don’t work by trial and error, if they can replicate an issue. Sometimes even the factory recommended repair does not fix a customer’s issue and the technician needs to explore further to find the problem. We asked you to take your vehicle to another shop to see if they could replicate the issue, as we could not and we don’t operate by just trying something and charging our customers for it. Our professional staff regularly wins awards for our high level of customer service by maintaining one of the highest CSI scores in the western states, which is why our service department is so busy. And our Service Manager Guy, not Gay, is annually in the running for the best advisor in the state. We wish you the best of luck with your vehicle Patrick Gosch, General Manager Gosch Hyundai

Aug 12, 2021 -

serdelivan987 responded

Well, there wad not a need to replicate the issue, since the last 2 times the car was in the gosch service the isdue was present. The last time I got the car back the issue was present. You keep repeating what im saying and the way problems should be approached. You guys are lying about everything. You guys can't prove how much time uour service department really spent on the car. Like I told you before, one time I received a call asking me why the car was in your lot, and this is after 3 weeks. I asked your guy. What do you mean about that you supost to be troubleshooting the car? Responce was I'll call you back with an answer, never called back. Look you are as bad as your employees, can answer right and have to copy from my responses. And and if your guy is gay or not is not my problem. It was a typo. So many people are complaining about the gosch group. So far only 1 person is happy with a 16 year old car. And if your department is qualified and certified to repair a Hyundai hybrid car then fix the car. And if your gay guy is running for the best on the state sir please think for ones. That means that all the other ones are worse thant your guy. Is common sense used. My rate for your gosch group is -0 can't qualified such a unresponsible group, that includes you. And many others agreed, thats why I said gosch group because so many people are having the same problems with other dealers in your group.

August 07, 2021

Ever since I got my 2015 Sonata Hybrid, I have taken it back to this dealership for servicing. I am always pleased with the service, their attitude and speed. I plan to buy my next car through the same d More

by carenhansonb17
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Guy Foster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kory Foster
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Aug 08, 2021 -

Tim Moran Hyundai responded

Thank you for taking the time, Caren, to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Kory Foster Service Manager kfoster@goschmail.com

August 06, 2021

Anthony was fast efficient got me in and out brought me my car when it wasn’t up in front. Being sensitive to what I was going through with my loss of my husband. More

by Celia
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony, Tracey Palmieri
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Aug 06, 2021 -

Tim Moran Hyundai responded

Thank you, Celia, for choosing Gosch Hyundai, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Condolences on the loss of your husband. Kory Foster Service Manager kfoster@goschmail.com

August 03, 2021

I’ve always had good experiences with your service center. Courtesy has been the forefront of Gosch Hyundai. The rental car provided by the dealership was quite satisfactory. The time it took to upgra More

by jgualtiere
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Guy Foster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ricky Aguilar, Kory Foster, Mike Burcroff
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Aug 03, 2021 -

Tim Moran Hyundai responded

Thanks for sharing your thoughts about your experience with Gosch Hyundai. We appreciate your business and hope to see you again soon! Kory Foster Service Manager kfoster@goschmail.com

August 02, 2021

Excellent customer service, and everybody is very nice. Special thanks to Daniel José who did excellent job explaining me what my car needed in Spanish. More

by anita072766
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
DANIEL JOSÈ.
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Aug 02, 2021 -

Tim Moran Hyundai responded

Anita, Thank you for your very kind review. Daniel strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Gosch Hyundai. Kory Foster Service Manager kfoster@goschmail.com

August 01, 2021

The staff is friendly and very professional. It seems The staff is friendly and very professional. It seems like a very busy place yet the staff takes their time with individual clients. Thank you! More

by nuzen2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Guy Foster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kory Foster
Report | Print
Aug 02, 2021 -

Tim Moran Hyundai responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Gosch Hyundai. Please don't hesitate to reach out if you need anything else. Kory Foster Service Manager kfoster@goschmail.com

August 01, 2021

Excellent service My second time to gosche Hyundai Excellent service My second time to gosche Hyundai working with Guy and my experience was beyond excellent I would recommend this dealership for ser More

by 1wolley1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Guy Foster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 02, 2021 -

Tim Moran Hyundai responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Gosch Hyundai. Kory Foster Service Manager kfoster@goschmail.com

August 01, 2021

Guy is very personable, great service, highly recommend…….. Choose Gosh Hyundai over Temecula……. Will be bringing my car back for repair in the near future. Feel very confident that they will d More

by donehrhardt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Guy Foster
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 02, 2021 -

Tim Moran Hyundai responded

Thank you for your business and this review. We're happy to hear Guy was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Kory Foster Service Manager kfoster@goschmail.com

July 29, 2021

Well, this started I had a long drive needed to use the restroom & then decided to ask service about my Kona's recall JD looked it up & nothing showed. So I knew I needed an oil change & the weekend was al More

by classyd1952
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JD
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Jul 29, 2021 -

Tim Moran Hyundai responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Kory Foster Service Manager kfoster@goschmail.com

July 29, 2021

I can always rely on the professionals at Gosch Hyundai Service! JD and Guy are outstanding, i will always ask for them whenever my vehicle needs service. More

by cjicha
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Guy Foster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 30, 2021 -

Tim Moran Hyundai responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Gosch Hyundai, we look forward to having you as one of our valued customers for many more years to come! Kory Foster Service Manager kfoster@goschmail.com

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