Tim Moran Ford

if you want to buy a car and not drive it, you found the pla Picked up a vehicle on 8/8 9:30 P.M. Thursday night, after getting a call to come back right now and the deal is on. Closed on a van and drove to Meni Picked up a vehicle on 8/8 9:30 P.M. Thursday night, after getting a call to come back right now and the deal is on. Closed on a van and drove to Menifee to pick up a second driver for the vehicle I left out side. The van shut off on the way back, red flag, dealer is closed can't do anything now. Next morning after a few appointments and got called from Spencer (great kid, not a sales guy, hope he never transforms) to follow up on csi. I explained that the van had been stalling and shutting down since I picked it up. He stated he will pass on the info and I assured him that I would be in service after my last appointment after 4 P.M. or so. I did so and went to sales office (no names to keep it as positive as I can) I explained that it was in service and that I did not want the vehicle because it's unsafe. This is my second Transit Connect and the other one is still, after a month still in service at another dealer for a fuel pump recall. Yes by now I am feeling like a sucker thinking that Ford would have done the right thing and not place faulty fuel pumps on the streets with customer driving them. Well I just know found out that it's not a fuel pump but a throttle body defect, still a faulty vehicle. The staff some are phenomenal and others not so much, they have explained that they cannot do any thing for me but Mike Harrington the operations manager. The reason that I decided to post this is because I read a prior post where Mike is the one that get's it handled, good person, wants to make this store better. I called this morning and left a message on his cell, of course had to leave a message and wait till Monday. If it is true that he wants to make this store better he needs to empower his staff to make the right, some times wrong decisions with the customer in mind and not the bottom line that will make a difference with us, the customers. I should not have to wait to see what they are going to do for me over the weekend when I just picked up this defective van.... They have a lot of wonderful people at this dealer, they can only do what they are allowed. I will remove this post when I am given a proper resolution but for now have to wait for Mike. Mike you have a great weekend, on the other hand I will spend mine worrying what I am going to do with this unsafe vehicle.... For you possible new vehicle owners make sure that you test drive it for at least 20 miles before you sign anything. I made the mistake of thing it's new, not it can still be a you know what. Don't believe that it has been funded or any other manipulative information, confirm your facts by calling the finance company or that ever else you can do and when you call Ford Motors to complain they will tell you to call the finance company. Don't rush in and buy on before or on the weekend because if something goes wrong you could end up like me waiting for Mike to come back on Monday. Love it, just love it. Actual customer and if you want to verify send me a message back I will respond. More

The best car buying experience I've ever had! Liz was absolutley AMAZING!! She was so patient in helping me find the car that was right for me and is beyond helpful and nice! She and your whole te Liz was absolutley AMAZING!! She was so patient in helping me find the car that was right for me and is beyond helpful and nice! She and your whole team worked so hard get me into my dream car and make this a wonderful experience. Without a doubt I wouldn't go anywhere else! More

HIGHLY SATISFIED CUSTOMER EXCELLENT EXPERIENCE. ALL QUESTIONS ANSWERED. VERY INFORMATIVE, FRIENDLY. ACTUALLY THE BEST EXPERIENCE I'VE HAD WHEN PURCHASING A VEHICLE. I HIGHLY RE EXCELLENT EXPERIENCE. ALL QUESTIONS ANSWERED. VERY INFORMATIVE, FRIENDLY. ACTUALLY THE BEST EXPERIENCE I'VE HAD WHEN PURCHASING A VEHICLE. I HIGHLY RECOMMEND GOSCH FORD IN HEMET. I WILL COME BACK FOR MY NEXT CAR PURCHASE. More

Love our ford We love our new Ford Focus. It's fuel efficient and comfortable. It came with everything we were looking for! The entire process was so easy! Thank yo We love our new Ford Focus. It's fuel efficient and comfortable. It came with everything we were looking for! The entire process was so easy! Thank you Mike, Greg and Theo! More

used car purchase Friendly and up front, willing to work with you. Good idea of your wants and needs, enthusiastic and non- confrontational, will be returning for futur Friendly and up front, willing to work with you. Good idea of your wants and needs, enthusiastic and non- confrontational, will be returning for future purchase. More

Internet sales Curtis made the whole experience very easy. He made us a great deal and made the process easy. Would recommend all my friends to Gosh Curtis made the whole experience very easy. He made us a great deal and made the process easy. Would recommend all my friends to Gosh More

Great Service Sooo incredibly happy with my experience at Gosch...they got me the car I wanted with the payment that I wanted...went out of their way to find the ve Sooo incredibly happy with my experience at Gosch...they got me the car I wanted with the payment that I wanted...went out of their way to find the vehicle and friendly knowledgable staff...great and two thumbs up for sure!! More

Gosh Ford The service center is nice, the staff was busy and I had to wait for some one to attend to me, but they were professional. Got my car ready on time. The service center is nice, the staff was busy and I had to wait for some one to attend to me, but they were professional. Got my car ready on time. More

Great experience Very easy appointment proces, even the day before on Memorial Weekend. Work done right the first time and done in a timely manner, which is not always Very easy appointment proces, even the day before on Memorial Weekend. Work done right the first time and done in a timely manner, which is not always the case with electronic issues. If you want to wait for the car, nice lobby with free wifi. More

Speedy Service Had an appointment at 7:30 am.they were super busy I still got out of there in 15 minutes. some work covered by warranty and some was not - Murphys l Had an appointment at 7:30 am.they were super busy I still got out of there in 15 minutes. some work covered by warranty and some was not - Murphys law right! I expected my car to take a long time to my surprise it was ready for pick up the next day early afternoon.It runs great and they had it washed. Yay More