Tim Moran Chevrolet
Hemet, CA
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Franky and Philip did everything they could to make us a sweet deal on the truck we wanted, told them what we wanted to do and they stayed true to their word and made me the deal I couldn’t pass up thank yo sweet deal on the truck we wanted, told them what we wanted to do and they stayed true to their word and made me the deal I couldn’t pass up thank you Gosch Chevrolet we will be back soon for my wife’s car More
Excellent service from Franky and Matt came for one car and left with two for our family for the best deal around come check these guys out their professionalism speaks highly of this dealership! and left with two for our family for the best deal around come check these guys out their professionalism speaks highly of this dealership! More
I lost a little part for my trailblazer. Not important to my cars operation at all. But the parts department still treated me like it was important. Ordered it and called me as soon as it c Not important to my cars operation at all. But the parts department still treated me like it was important. Ordered it and called me as soon as it came in. Great customer service! More
Disappointed with my experience so far with the service department. My 2017 Chevrolet Volt was dropped off on May 24th. They have had my vehicle for a total 41 days. I’ve tried calling my service advisor D department. My 2017 Chevrolet Volt was dropped off on May 24th. They have had my vehicle for a total 41 days. I’ve tried calling my service advisor Dean Page multiple times to get a detailed update, but he always seems to be on lunch or with a client. I’ve left Michael the service manager VMs to call me back with an update he never did. The only communication I’ve received was a brief voicemail from Dean stating they don’t have the part to fix my car. No date. No courtesy loaner offered. You can tell they really don’t care. My wife has been having to give me rides as this vehicle is my only means to get to work. Very inconvenient. I’m normally a pretty patient person, but after 30 days I was beginning to get irritated with the situation. My car is a 2017 under warranty. This shouldn’t be happening. Imaging making payments on a loan and insurance on a car that you can’t even use. I’ve reached out to Chevrolet on the matter let’s see what happens from here. UPDATE: Few hours after posting this review I received a phone call from Martin who said he was the actual service manager. He politely explained the situation with the part being unavailable nationwide which was out of his control. He apologized on behalf of the store for the poor communication and said that he would go to bat for me after the holiday in trying to secure a rental while we are waiting for the part my car needs. Will update this post with how this plays out. Martin, thank you for your call! More
Dean and another male representative at the service department were extremely rude and arrogant. Both of them sending me back and forth because neither one wanted to write up the paperwork to service m department were extremely rude and arrogant. Both of them sending me back and forth because neither one wanted to write up the paperwork to service my Tahoe. So Emma stepped in and handled everything with professionalism while being extremely sweet, polite and helpful. Her customer service was top notch! More