Tim Moran Chevrolet

Disappointed with my experience so far with the service department. My 2017 Chevrolet Volt was dropped off on May 24th. They have had my vehicle for a total 41 days. I’ve tried calling my service advisor D department. My 2017 Chevrolet Volt was dropped off on May 24th. They have had my vehicle for a total 41 days. I’ve tried calling my service advisor Dean Page multiple times to get a detailed update, but he always seems to be on lunch or with a client. I’ve left Michael the service manager VMs to call me back with an update he never did. The only communication I’ve received was a brief voicemail from Dean stating they don’t have the part to fix my car. No date. No courtesy loaner offered. You can tell they really don’t care. My wife has been having to give me rides as this vehicle is my only means to get to work. Very inconvenient. I’m normally a pretty patient person, but after 30 days I was beginning to get irritated with the situation. My car is a 2017 under warranty. This shouldn’t be happening. Imaging making payments on a loan and insurance on a car that you can’t even use. I’ve reached out to Chevrolet on the matter let’s see what happens from here. UPDATE: Few hours after posting this review I received a phone call from Martin who said he was the actual service manager. He politely explained the situation with the part being unavailable nationwide which was out of his control. He apologized on behalf of the store for the poor communication and said that he would go to bat for me after the holiday in trying to secure a rental while we are waiting for the part my car needs. Will update this post with how this plays out. Martin, thank you for your call! More

Thank you Jimmy Cortez , Brian Ramirez , Cole Knauss for helping me get my car nice sales persons god bless you guys helping me get my car nice sales persons god bless you guys More

Dean and another male representative at the service department were extremely rude and arrogant. Both of them sending me back and forth because neither one wanted to write up the paperwork to service m department were extremely rude and arrogant. Both of them sending me back and forth because neither one wanted to write up the paperwork to service my Tahoe. So Emma stepped in and handled everything with professionalism while being extremely sweet, polite and helpful. Her customer service was top notch! More

Emma Dowby me atendió excelente fue muy rápido el servicio fue muy amable gracias….. Manuel Hernández.. servicio fue muy amable gracias….. Manuel Hernández.. More

Thank you Emma for the service to fix my tire and install license plates. See you next time license plates. See you next time More

I love my new trailblazer it’s exactly what I wanted Susan worked on it until she found the car I wanted. It was all a great experience and I am very very satisfied and I let everybody I know to shop at Susan worked on it until she found the car I wanted. It was all a great experience and I am very very satisfied and I let everybody I know to shop at Chevy. gosh More

Everyone here was so helpful and nice. They got me in and out in a timely manner! Thank you so much! They got me in and out in a timely manner! Thank you so much! More

I purchased a brand new 2018 Chevy Silverado and have kept it well-maintained with routine services. Despite reporting transmission issues for years during these services, the dealership dismissed my con kept it well-maintained with routine services. Despite reporting transmission issues for years during these services, the dealership dismissed my concerns, attributing the problems to other causes. Now, at 89,000 miles and just 5 months from paying it off, my transmission has failed, and my extended warranty is expired. I’m facing a $6,000 repair bill for an issue I reported repeatedly while under warranty. This experience has been extremely frustrating and disappointing. I hope Chevrolet addresses this and improves their customer service to prevent this from happening to others. Can't recommend them to anyone I know More

I had a check engine light pop up on my work truck. I called the parts department to see if they had what I needed to get my truck back on the road. Unfortunately they did not have it in stock but they I called the parts department to see if they had what I needed to get my truck back on the road. Unfortunately they did not have it in stock but they got it for me the very next day. Thank you parts for helping me limit the time my work truck was down and getting back going again as soon as you could. Thank you! More

The team at Gosch Chevrolet was astounding and very professional. Got myself the retirement gift I deserve at the price I wanted. Thank you to the sales team for all the help professional. Got myself the retirement gift I deserve at the price I wanted. Thank you to the sales team for all the help More