Tim Lally Chevrolet - Service Center

New tires I dropped my car off to get new tires and the process was very quick and easy, very important since I was trying to get to work on time. The car was I dropped my car off to get new tires and the process was very quick and easy, very important since I was trying to get to work on time. The car was finished on time, the price was exactly what I was quoted and my car was washed and ready for me to pick it up. I was taken care of by AJ Wagner in the Service Department and he was terrific to work with, very professional and courteous. Great experience! More

Transmission computer We brought in the Chevy Cruze 2012 to find out what the check engine light was. We talk to a service professional Matt Nagy who helped me along the pr We brought in the Chevy Cruze 2012 to find out what the check engine light was. We talk to a service professional Matt Nagy who helped me along the process in determined that it was the transmission computer inside the transmission itself. Since the car had over 100000 miles Matt called Chevrolet corporation and try to find out if they were willing to cover the expense of the transmission computer. Matt called me back with the good news that despite being over 100,000 miles Chevrolet corporation was willing to pay 75% of the expense and I only had to pay the deductible. I would like to personally thank Matt for everything that he did and recommend Tim Lally Chevrolet for service in the future. Respectfully, Brian Thelen :) More

Excellent Service Service Advisor Vicki Lebovitz and mechanic Ray gave me top notch service on 10/21/15. Very pleasant, helpful, accommodating and knowledgeable. Than Service Advisor Vicki Lebovitz and mechanic Ray gave me top notch service on 10/21/15. Very pleasant, helpful, accommodating and knowledgeable. Thanks so much! More

service Service crew was quick & helpful. I didn't have time to get comfy before the crew had serviced the car. The coffee was fresh. I wanted to walk the l Service crew was quick & helpful. I didn't have time to get comfy before the crew had serviced the car. The coffee was fresh. I wanted to walk the lot but the car was done quickly. More

Professional and Efficent Very professional service department. They stand behind their work and I am confident any issues or concerns are 100% corrected when I leave. Mr Wag Very professional service department. They stand behind their work and I am confident any issues or concerns are 100% corrected when I leave. Mr Wagner is always courteous and efficiently checks in my vehicle and keeps me posted on repair status. Jane is so kind when checking out. More

Warranty Work The work and service was excellent. I have had bad experiences at Tim Lally, however, the environment looks to be changed. This was a good experience. The work and service was excellent. I have had bad experiences at Tim Lally, however, the environment looks to be changed. This was a good experience. More

Service They were prompt ,willing to help,friendly service and kind eager to answer questions, We got there to get a car wash and was going to make an appoint They were prompt ,willing to help,friendly service and kind eager to answer questions, We got there to get a car wash and was going to make an appointment for a oil change and curtis got us in right away. More

Great company service. Thanks to Joe H, Joe C, and Melanie (service). Great company to deal with. I would buy from them without a worry. Thank you again. Thanks to Joe H, Joe C, and Melanie (service). Great company to deal with. I would buy from them without a worry. Thank you again. More

Great Service!!!! My service adviser, 997107 Curtis Tate, has always taken care of my vehicle. He always takes care of business, which is why I have been going to him My service adviser, 997107 Curtis Tate, has always taken care of my vehicle. He always takes care of business, which is why I have been going to him for over 7 years (possibly more), as well as my entire family. I have and will continue to recommend him to all of my family, friends, and associates. He is professional, thorough, and friendly, every single time we speak to him. I appreciate the attentiveness he provides, and will continue to be a patron of Tim Lally as long as he is there. More

Pleasant Surprise After Bad Experience Elsewhere I originally bought my Chevy Cruze at another Chevy Dealership I wish to remain unnamed, and while they were very friendly with the selling of the car I originally bought my Chevy Cruze at another Chevy Dealership I wish to remain unnamed, and while they were very friendly with the selling of the car, the service department was cold, annoyed and unhelpful. At first, I thought it was normal, okay you bought the car now you get treated like a number and here's where you wait. Needless to say I didn't feel like driving out to said place as it's further from my home than Tim Lally, so I figured why not try their service out (That and the sales rep who sold me the car disappeared so my loyalty to him/that dealership has since dissolved). I had a young man named Dan point me in the right direction by telling me where to pull my car up to and where to go to check in. Then I was helped by Curtis who was AWESOME!!! He told me the approximate time the oil change/tire rotation would be, then he came back and let me know additional service was necessary (the check engine light was on, hence the reason for my appointment) and wanted to be sure I had the time to have it done today and I did so it all worked out. All in two hours. At aforementioned nameless Chevy dealership, my last oil change there was scheduled for 8AM on a Saturday morning and my car, oil change and tire rotation only, no additional service, was returned to me at roughly 11AM with no explanation or apology for the delay. Again, my only other experience to Chevy dealership was a bad one, but I only learned that from my experience here. I will definitely be returning for future service and will be most likely purchasing my next vehicle here as well. Also, if anyone is looking for GM certified service or a new Chevrolet I'll be pointing them in your direction (Not sure if you sell used cars too but I'll be sure to edit my sales pitch once I find this bit of information out). More