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Tim Lally Chevrolet - Service Center
Warrensville Hts, OH
408 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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408 Reviews of Tim Lally Chevrolet - Service Center
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July 05, 2022
Recently moved to Ohio and saw good ratings for the service department at Tim Lally. Took my Tahoe in for a transmission failure (have extended service contact) and they have had my vehicle for 5 weeks service department at Tim Lally. Took my Tahoe in for a transmission failure (have extended service contact) and they have had my vehicle for 5 weeks. After numerous calls to try and get ahold of the service advisor and after getting Chevrolet Corp Customer Service involved finally got ahold of service advisor. No apologies no nothing just explained was swamped with work and that a tech had to be dedicated to one day of working on vehicle and he didn't know when that would be. This was two weeks ago. Had Chevy Corp Customer Service follow up (today 7/5/2022) and they were told that my warranty company is requesting the transmission be broken down. Called my extended service contact company today as well to see what they are actually requesting and they stated they have no claim or call in as of yet (7/5/2022) from the dealership. The only good thing about Tim Lally is the service dept receptionist who is responsive and shows empathy and apologies for the service advisor. I requested a phone call from the Service Department Manager today(7/5/2022). Will follow up and report if they even bother to call me. I am now trying to pick up/ tow my vehicle to another Chevy dealership. Avoid Tim Lally Service Department at all cost if you value your sanity. More
by obfour1
Employees Worked With
James
July 31, 2020
I recently went to get my car fixed . TheyTold me “ good I recently went to get my car fixed . They Told me “ good news” we can’t find anything wrong with your car but we have to reset the computer .. you j I recently went to get my car fixed . They Told me “ good news” we can’t find anything wrong with your car but we have to reset the computer .. you just have to pay 140 for a diagnostic! Okay cool .. a week later I take a road trip and the same things is happening to my car .. over heating! I couldn’t make back to Cleveland to get my car repaired so I had to go to another Chevy dealership to receive the needed service . I want what I paid for the diagnostics refunded .. I’ve been calling for a week leaving messages with no answer ! Now I’m HOT ! More
by Riayanekenzie
Employees Worked With
Not listed
July 14, 2020
I will never purchase another vehicle from tim lally or use its services, I been dealt unfairly by it service manager and I believe they are dealing monetarily for themselves and squeezing money erroneousl use its services, I been dealt unfairly by it service manager and I believe they are dealing monetarily for themselves and squeezing money erroneously out of its customers . I will tell anyone about my dealing with tim lally and I plan to do so clinton price. More
by Clint
Employees Worked With
Other Employees :
Service department manager , Stephanie Malfara, John Kuivila
May 03, 2019
Quality Customer Service I went to this dealership for service my extended warranty was not honored I asked to speak with the service manager which I was told he was running l I went to this dealership for service my extended warranty was not honored I asked to speak with the service manager which I was told he was running late Then the service person Joe handed me my keys back and told me I could call when the service manager comes in Well this situation caused me to be late for work Also I did take Joe instructions to call back but still no acknowledgement from this service manager Eventually from my constant calling I was able to speak with Alex Reed who was very much concerned about my problem even though he's not a service manager I truly appreciate his professionalism Tim Lally should be elated to have someone like him Thanks again Mr. Alex Reed More
by Green
Employees Worked With
December 29, 2018
Very good. Suburban Joe z. Really did me a good job. This is the second vehicle I have bought from him. I get all my service done with Tim lally also. Joe has always g Joe z. Really did me a good job. This is the second vehicle I have bought from him. I get all my service done with Tim lally also. Joe has always gone out of his way to welcome me. Even when I was just there for a service. More
by Davidone123
September 20, 2018
Excellent Team From purchasing my vehicle to having it serviced, the team at Tim Lally Chevrolet is top notch! They also have a car service that will take me to and From purchasing my vehicle to having it serviced, the team at Tim Lally Chevrolet is top notch! They also have a car service that will take me to and from work so that I can leave my vehicle and not have to wait! More
by Valpal
Employees Worked With
Joe Vitale in Service and Bud The Driver!, Chris Brickel
May 31, 2018
Service Department is Awful! I dropped off my car for a minor service and was told it would be ready at end of the day. After three days and no word from Service Department I was I dropped off my car for a minor service and was told it would be ready at end of the day. After three days and no word from Service Department I was told that it had not even been worked on yet. I tried each day to call and each time was either placed on hold or transferred to generic voicemail. It is impossible to even get in touch with a service representative to see what is going on. This is the worst service experience I have ever had at any dealership. More
by CavsFan2018
Employees Worked With
courtney
May 09, 2018
Great service and sales group! Brenda Milliner Brenda is the best! She worked a great leasing deal for us, and subsequent service has also been exceptional. She will work with you while making the Brenda is the best! She worked a great leasing deal for us, and subsequent service has also been exceptional. She will work with you while making the deal and be there after if you need anything. More
by Kimlaw662
