Tim Lally Chevrolet - Service Center

Always outstanding service! Matt did a great job along with the mechanics. Always bring my Equinox here because I trust them. Matt did a great job along with the mechanics. Always bring my Equinox here because I trust them. More

Fast, professional, prompt, thorough friendly services. Couldn't not have asked for better services, appreciate the staff at this location. Couldn't not have asked for better services, appreciate the staff at this location. More

Great fast service, professional and fair will for sure come back soon. Technician is the best I’ve ever had come back soon. Technician is the best I’ve ever had More

I received outstanding service from sales woman Brenda Milliner. She was Patience, Kind, Knowledgeable Caring. Milliner. She was Patience, Kind, Knowledgeable Caring. More

The service department did an excellent job with the oil change and tire rotation for my new Equinox. It was very efficient. change and tire rotation for my new Equinox. It was very efficient. More

Service was xxxx poor just to a key made. Bill was very disrepectful a person's time PEACE Bill was very disrepectful a person's time PEACE More

Service Advisor Matthew checked my vehicle in. We reviewed the services I listed in my appointment (Oil Change & Tire Rotation), and added Cooling System Flush & Refill and Replace Battery, as bo We reviewed the services I listed in my appointment (Oil Change & Tire Rotation), and added Cooling System Flush & Refill and Replace Battery, as both were original on my 2019 Impala. All services were completed within the 2 hours Matthew estimated. The waiting area was comfortable, complimentary hot beverages nice, and mens room spotless. More

Without providing a long drawn out story, bottom line is don’t take your vehicle here. They’ll tell you something is wrong with your vehicle and then suggest that you buy another vehicle. I took my vehicle don’t take your vehicle here. They’ll tell you something is wrong with your vehicle and then suggest that you buy another vehicle. I took my vehicle to another Chevrolet dealer and they told me something completely different from what Tim Lally told me. I got my vehicle serviced at another location and it’s been fine since. My vehicle was at Tim Lally for two months and not once did they provide an explanation on why they did nothing to my vehicle. I will NEVER take my vehicle back there ever again. I now understand why my warranty company gave them such an issue when they stated what they thought the issue was. My warranty company has never given the other dealership any problems when it came to covering repairs. Tim Lally is not a trusted dealership. More

I have been trying to get my car fix for over a year. Each time i call they never get back to me on the status of the part they need to fix my 2022 Malibu brought brand new with 3 miles on it. When the s Each time i call they never get back to me on the status of the part they need to fix my 2022 Malibu brought brand new with 3 miles on it. When the sum heat my car up my radio loses its mind. it turns the volume all the way up and i have no control over it. When this happens the screen will black out also. I have tried to get this problem resolved for over an year. This issue is under warrenty and service (JIM Lamtman) refuse to call back or answer my email. I am still waiting on the owner Brock Lally to call me back. My service has been absolutley horrible and i would not recommend anyone to go here. Now i have to get a lawyer involved to get my car fixed. More

1) They had my car for almost four weeks after telling me it would take less than a week. 2) Then they told me one of the parts they needed to fix it was on back order. 3) So I picked up my car, paid f it would take less than a week. 2) Then they told me one of the parts they needed to fix it was on back order. 3) So I picked up my car, paid for the work that had been done and the new part. 4) Then I picked up my son from school and put him in his car seat. 5) We were on our second stop before I realized that the mechanics at Tim Lally had unhooked the latch that secures the car seat to the back of the seat and unbuckled the seatbelt that holds it in place, but been unable to remove the car seat entirely. Instead of a) telling me they'd done that, b) leaving the car seat tipped on its side so I would immediately know that something was wrong and not buckle my kid into an unsecured car seat and then drive ten miles, or (God forbid) c) calling me and asking how to remove the seat or actually looking at the instruction manual (readily available online, thank you very much), they inexplicably took option d), and replaced the car seat in the exact right position with the seatbelt still apparently threaded through it, so that no one glancing casually from the outside would know that the car seat had been entirely disconnected from everything that actually makes it safe. Luckily for everyone, our drive was entirely uneventful. Even a minor fender bender would have caused major damage, as my son could have been thrown forward and sideways with his momentum PLUS the momentum of the heavier-than-rocks car seat and seriously hurt. (BONUS: when I dropped the car off, I SPECIFICALLY ASKED if they wanted me to remove the car seat because it's a small car stuff is sometimes located in weird places and I've had to go back and take the car seat out at other, better dealers. They told me no.) 6) A few months went by, and my car broke again, same problem as before. 7) I called Tim Lally. I already knew I wasn't taking the car back there (see point 5, above, for how they had endangered by son't life through a combination of laziness and .... well, laziness). I called to see when they were going to get the part I had paid for six months ago. Guess what? No, seriously, guess. The part was ..... sitting in the parts department. Had been for a while, apparently, but they hadn't bothered to call me. 8) I forgot to put this one in the list in chronological order and it's not worth going back and renumbering everything, but I forgot to mention that they ABSOLUTELY SUCK AT CUSTOMER CONTACT. When they had my car for almost a month instead of less then a week, the only way I ever found out what was going on was when I called and then called back and then called back to talk to my assigned customer service rep. He never returned calls, no one else called me, and obviously the parts department doesn't communicate with the customer service department (or anyone else). Moral of the story?????? DRIVE SOMEWHERE ELSE AND NEVER LOOK BACK. More