Tim Lally Chevrolet - Service Center

I told on the my Chevy app that i needed to scheduled a recall service appointment. I made the service appointment once I got there, they told me they had to order the part and would call me once the par recall service appointment. I made the service appointment once I got there, they told me they had to order the part and would call me once the part was in, to me it seems like the service dept should have knew that they didn’t have the part in stock before I came in for the recall repair. This was a total waste of my time and gas to drive there, just to be told to come back once they get the part in and call me after the part gets in. They could have called me ahead of time and told me that. Terrible service management. Smdh. More

the service has been very good and they are always friendly.we have been coming to lally for many years. friendly.we have been coming to lally for many years. More

Great service. Matt was a pleasure to work with. Requested an oil change and safety inspection for my 2016 Corvette. They took my car on time and contacted me when Matt was a pleasure to work with. Requested an oil change and safety inspection for my 2016 Corvette. They took my car on time and contacted me when the work was done. Have used Tim Lally almost five years and won’t take my Vette anywhere else. More

They are very consistent with taking care of my vehicle. They're honest and professional They're honest and professional More

The service staff js always ready to help when I get there , their on the ball. there , their on the ball. More

Outstanding -As Always-Top Customer Service-Thank You Rachel!!! Fast, Efficient, and Very Professional-The Best In The Land!! Rachel!!! Fast, Efficient, and Very Professional-The Best In The Land!! More

I had an appointment for an oil change and ended up getting my back brakes done and the wait was a little bit long. getting my back brakes done and the wait was a little bit long. More

Sean is an Amazing Service writer he’s patient and understanding. I hope he’s valued as an employee in your company understanding. I hope he’s valued as an employee in your company More

The actual servicing of the car was not the issue here at all, the techs did their job well for the most part - I didn't wait extremely long either, I think an hour n half is quite some time but I had nothin all, the techs did their job well for the most part - I didn't wait extremely long either, I think an hour n half is quite some time but I had nothing else going on that day anyways. The issue I had was that this was my first time going here for service, and it was a bad first impression. I pulled into the service garage and sat there for 10 mins... then finally decided to walk around and find someone, I ended up at the cashier station - I asked what I do and where do I go, she said to just sit in my car and wait for someone... and I explained that I have BEEN waiting. I asked another employee and finally, they took me to the service office.... to find them all sitting down.. not attending to anyone in the service garage. After the service was done, I was given my keys and paid. THAT WAS IT (no one informed me where my car was or the run down of what was done/how the car is). I walked around the service garage looking for my car, I couldn't find it so I had to go ask the service dept where my car was, and we walked around the lot until we found it parked oddly far from the service garage.... also it was "washed" which would be really nice if not for the oil smudges left on the car. Usually when I go in for service (at my old dealership - and a less expensive brand of car as well) - they instantly took care of the customer, gave them the run down - customer would then sit for a bit and then the car would be ready and parked out front or in the service garage, they showed care for their job, and valued customer service. I understand there are larger issues at hand, but just based on this experience I definitely wouldn't want to come back. I feel cheated, buying the car I had all the customer service possible.. but after buying the car I am worthless to this company and location. (P.s The workers weren't rude, they were just lazy/careless and very anti social at best) More

Great dealership to deal with. Joey is extremely knowledgeable, helpful and professional. I would definitely do business with again. Joey is extremely knowledgeable, helpful and professional. I would definitely do business with again. More