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Tim Lally Chevrolet - Service Center

Warrensville Hts, OH

4.5
429 Reviews

429 Reviews of Tim Lally Chevrolet - Service Center

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April 29, 2025

Not surprisingly, I was treated very fairly by Rachel & everyone in the service department. I received the kind of service I have been accustomed to by everyone at Tim Lally Chevrolet, which is second to n More

by gborowy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rachel Rininger
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 26, 2025

I expected tire inflation and didn’t get it. The oil change took 2.5 hours. More

by yesmar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t know
April 26, 2025

I wasn't to happy that my Camaro was not washed. When I asked, Rachel told me your not set up to hand wash cars. So if a customer bring in a Corvette, that dont get washed either. Felt like i was li More

by JMBL13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rachel Rininger
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jane Grambo
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 24, 2025

Matt Nagy is excellent at his job! Always a pleasure dealing with him for all my service needs. More

by SATELLITEGEAR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joey Hurtuk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Nagy
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 24, 2025

Great experience on my second purchase the sales person was excellent and didn't feel i was rushed More

by cspivey1108
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Reed
3.0
This rating includes all reviews, with more weight given to recent reviews.
Brock Lally
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Mays
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 14, 2025

During the phone call concerning my vehicle the call disconnected I would have thought Rachel would have called me right back but she didn't I tried calling back and could not reach her voicemail, More

by YHARRIS2661
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rachel Rininger
2.0
This rating includes all reviews, with more weight given to recent reviews.
April 04, 2025

Good service time spent at dealership at. Tim Lally Car was washed after service always a good clean car. More

by KILBYDAVID49
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Henry Jablonski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Vidi Titas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bruce Myers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Paolella
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Nagy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Novak
5.0
This rating includes all reviews, with more weight given to recent reviews.
William Paolella
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brock Lally
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rachel Rininger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 05, 2025 -

Tim Lally Chevrolet responded

Thank you for sharing your positive experience! If there is anything we can assist you with in the future, whether it's scheduling maintenance, answering questions about your vehicle, or helping you find your next one, please don't hesitate to reach out. We're here to help! Sincerely, Ashley Mulhall CustomerCare@TimLally.com

April 02, 2025

Service was great but communication on when car ready was lacking. I liked the text message but would have liked notification when car was ready for pick up. I was told 10am but apparently not finished until More

by MARILYNMUZIC
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Rachel Rininger
3.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Holmes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jane Grambo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 05, 2025 -

Tim Lally Chevrolet responded

Thank you for sharing your feedback with us. We're pleased to know that you were satisfied with the service you received. We regret that our communication regarding your vehicle's readiness for pickup did not meet your expectations. We appreciate your suggestion for a notification system to alert customers when their cars are ready, and we will certainly explore this option to improve our communication. We understand that Rachel was assisting another customer when you arrived, and that this may have contributed to the delay in notification. We continuously strive to enhance our efficiency and communication. Thank you again for your review. We value your business and look forward to providing you with an even better experience in the future. Sincerely, Ashley Mulhall CustomerCare@TimLally.com

April 02, 2025

The first time I was there I was very impressed by how well the staff was and how clean the waiting room was. More

by RMARKS0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rachel Rininger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jane Grambo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 05, 2025 -

Tim Lally Chevrolet responded

Thank you for sharing your positive experience! We take pride in our customer service and always strive to ensure our customers are satisfied. If there is anything we can assist you with in the future, whether it's scheduling maintenance, answering questions about your vehicle, or helping you find your next one, please don't hesitate to reach out. We're here to help! Sincerely, Ashley Mulhall CustomerCare@TimLally.com

March 31, 2025

Fast, efficient and awesome customer service. Enjoyed the free manicure as well! Will go back! More

by glendasuee94
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Holmes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jane Grambo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 05, 2025 -

Tim Lally Chevrolet responded

Thank you for sharing your positive experience! It's always so rewarding to hear that we've achieved our goal of providing our customers with the best possible experience. We genuinely appreciate you taking the time to recognize our efforts and for leaving such a fantastic review! If there is anything we can assist you with in the future, whether it's scheduling maintenance, answering questions about your vehicle, or helping you find your next one, please don't hesitate to reach out. We're here to help! Sincerely, Ashley Mulhall CustomerCare@TimLally.com

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