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Tim Lally Chevrolet

Warrensville Hts, OH

4.7
1,253 Reviews
Family owned and operated, Tim Lally Chevrolet stands out as your best choice for a customer focused and customer led vehicle shopping, buying, and service experience. Unique among the big, impersonal big box dealer stores in the area, Tim Lally is family owned and operated. What does that mean? It means that a member of the Lally family is almost always on site and focused on continuing their four generation legacy of delivering an ethical, enjoyable, and outstanding customer experience. And when it comes to Tim Lally Chevrolet, everyone is "Tim". Everyone from the person making sure the facility is clean, safe, and comfortable to owner Mike Lally himself is empowered to make things right for you.
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24999 Miles Rd

Warrensville Hts, OH

44128

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Showing 1,253 reviews

September 30, 2017

Right Dealer at the right time. I was in need of another vehicle and I came to Tim Lally because I knew they would be able to help. I purchased 2 other cars from them before so I tru More

by RABCHEVY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brenda Milliner
Oct 02, 2017 -

Tim Lally Chevrolet responded

Your great feedback truly made our day! We work incredibly hard to exemplify our commitment to customer care and I am glad that our team was able to show you what we strive to deliver. We're glad that Brenda was there to take care of you! We look forward to making sure that you enjoy your car for many years to come. Sincerely, Camille Parr cparr@timlally.com

September 27, 2017

Shop here last Went to Ganley, spitzer, pat obrian, and serpentini Matt. At lally was the best. No wasted time just a yes or no we can do a price Love the exper More

by Jp
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matthew Carver
Sep 27, 2017 -

Tim Lally Chevrolet responded

Hello, and thank you for the kind words! We couldn't be happier that you enjoyed your experience here at our dealership and that Matt was there to provide you with such exceptional service. Thank you again and congratulations on your new car. Sincerely, Camille Parr cparr@timlally.com

September 26, 2017

Very knowledge First time leasing a car Devein was so patience with all my questions,and new the ends and out of chev cars,and because of that I was able to lease my More

by SIDDIQ99
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Devin Lindsey
Sep 26, 2017 -

Tim Lally Chevrolet responded

We strive to provide the best service possible and are glad we were able to ensure you were taken care of. Don’t hesitate to reach out to us for anything else. Thank you for choosing Tim Lally Chevrolet! Sincerely, Camille Parr cparr@timlally.com

September 22, 2017

Painless and wonderful Brenda greeted me at the door and continued to make the experience of getting a new lease painless, patient, and wonderful. Very knowledgeable about t More

by Anthony
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brenda Milliner, Kam Wong
Sep 25, 2017 -

Tim Lally Chevrolet responded

Hello Anthony, and thank you for the kind words! We couldn't be happier that you enjoyed your experience here at our dealership and that Brenda and Kam were there to provide you with such exceptional service. Thank you again and congratulations on your new car. Sincerely, Camille Parr cparr@timlally.com

September 06, 2017

Excellent customer service Devin Lindsey worked with me to purchase my new 2018 equinox. He was very knowledgeable about the vehicle and very kind. He was patient with me and ma More

by chaynes
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Devin Lindsey
Sep 06, 2017 -

Tim Lally Chevrolet responded

Thank you so much for taking the time to provide such great feedback. Our primary focus is to provide each and every customer with exceptional service. We also strive to answer every question and address every concern and it’s encouraging to know Devin was able to show you our dedicated and personalized service. Don't hesitate to reach out if you have any further questions or needs. Sincerely, Camille Parr cparr@timlally.com

September 06, 2017

service check-in she was very helpful on getting my Cruze oil-change and told me it need other service also answered questions on my future purchase of a chevy equinox More

by MICHELLE ZIPP
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joey Hurtuk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Nagy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Stephanie Malfara
Sep 07, 2017 -

Tim Lally Chevrolet responded

Thank you for your outstanding rating about our service department. We appreciate the opportunity to service your vehicle needs and look forward to doing so in the future. Thanks for taking the time to write this review. It really matters to our dealership! Sincerely, Camille Parr cparr@timlally.com

August 31, 2017

Very good, a new modern organization A found your car inventory appealing. The salesperson was very knowledgeable about cars. She was very friendly. I believe she leaving when we cam More

by Jim Nemeth
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Zurzolo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brenda Milliner
Sep 03, 2017 -

Tim Lally Chevrolet responded

Congratulations on your new vehicle Jim, and thank you so much for taking the time to share your feedback with us!  We work hard to make sure our guests have a remarkable experience.  We will share your comments with our team and we look forward to seeing you at our dealership in the future. Camille Parr cparr@timlally.com

August 18, 2017

Amazing Brenda! Extraordinary Brenda! Stellar Brenda! Brenda Milliner is the most phenomenal person I have met in a long, long time! Brenda's stellar customer service is unmatched and second to none! Br More

by HJL2017
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Parr is "Wonderful!" He is just fantastic in every way! I will always remember how wonderful was to me!, Brenda Milliner, Robert Parr
Aug 20, 2017 -

Tim Lally Chevrolet responded

Thanks for taking the time to leave us this awesome review! At Tim Lally Chevrolet, we take guest feedback seriously and are proud to see that you drove away happy in your new Chevy Equinox. I will share your compliments with Brenda and the whole team. If you have any questions about your purchase, please reach out to us. Thanks, again! Best, Camille Parr cparr@timlally.com

August 16, 2017

2018 Chevrolet Equinox I appreciate Mr. Brian Lightner's professionalism along with his incredible customer-service attitude. Thanks to him, my vehicle purchase was a simple More

by MajorEd
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Lightner
Aug 17, 2017 -

Tim Lally Chevrolet responded

This review was a pleasure to read! The Tim Lally Chevrolet team, especially Brian, works hard to provide every guest with timely, professional, and knowledgeable service. Hearing that we are reaching this goal is a huge compliment! We look forward to seeing you for your next scheduled maintenance! All the best, Camille Parr cparr@timlally.com

August 11, 2017

All around great work. they all worked hard to get the deal they really care about getting you the best deal. they even helped me get money back from my last car, i couldn't have asked for better service More

by romir426
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brenda Milliner, Kam Wong, Curtis Tate
Aug 13, 2017 -

Tim Lally Chevrolet responded

Thank you so much for this lovely review! We feel so grateful that you chose to come to our dealership. It's wonderful to hear our team was helpful during your visit. If you have any questions, please don't hesitate to reach out to us again. Sincerely, Camille Parr cparr@timlally.com

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