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Tim Lally Chevrolet

Warrensville Hts, OH

4.7
1,253 Reviews
Family owned and operated, Tim Lally Chevrolet stands out as your best choice for a customer focused and customer led vehicle shopping, buying, and service experience. Unique among the big, impersonal big box dealer stores in the area, Tim Lally is family owned and operated. What does that mean? It means that a member of the Lally family is almost always on site and focused on continuing their four generation legacy of delivering an ethical, enjoyable, and outstanding customer experience. And when it comes to Tim Lally Chevrolet, everyone is "Tim". Everyone from the person making sure the facility is clean, safe, and comfortable to owner Mike Lally himself is empowered to make things right for you.
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24999 Miles Rd

Warrensville Hts, OH

44128

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Showing 1,253 reviews

November 15, 2017

My New Traverse Brenda Milliner did a great job in helping me find the car I wanted in my price range and car note I could afford. Thanks Brenda for all your help More

by Twila
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Zurzolo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brenda Milliner
Nov 16, 2017 -

Tim Lally Chevrolet responded

Twilia, thank you so much for visiting us and for leaving such great feedback. We are so happy we could match you to the right vehicle and put you behind the wheel of your new vehicle! We hope to see you back for scheduled maintenance or anything else we can help you with! Sincerely, Camille Parr cparr@timlally.com

November 01, 2017

Vehicle cleaning Thanks goes to my service advisor Stephanie Malfara with great assistance and very pleasant attitude every time I grace her presence - You are a treas More

by Rachel Colbert
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephanie Malfara
Nov 01, 2017 -

Tim Lally Chevrolet responded

Rachel, it's important our customers feel completely confident with the customer service they received and it made us happy to read your review. If there are any other automotive needs we can assist you with, please don't hesitate to call us or stop by. Sincerely, Camille Parr cparr@timlally.com

November 01, 2017

Buying a Car We came to see what we needed to do to buy A car and after all the talking we left out with a new car.....our Sales lady Brenda and finance manager More

by Fewsenior
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Zurzolo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brenda Milliner
Nov 01, 2017 -

Tim Lally Chevrolet responded

Thank you for sharing your experience with us! Our team works incredibly hard to exemplify the commitment to customer care and we're so thankful that your time with us was well spent. Please feel free to reach out to us with any questions or future auto needs as we are always here to help. Sincerely, Camille Parr cparr@timlally.com

October 31, 2017

Electrifying experience! After I flew in from Halifax Canada, Alex Reed looked after me like a family member, and navigated me efficiently through the purchase process. I boug More

by BernieNS
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Reed
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 01, 2017 -

Tim Lally Chevrolet responded

I am happy to hear your time spent with Alex was pleasant. Congratulations on your new Chevy Volt! If you have any questions or need any further assistance, please come back to visit us. We look forward to seeing you in the future. Sincerely, Camille Parr cparr@timlally.com

October 25, 2017

My new 2017 chevy Malibu Brenda is a great car salewoman she works hard with the customers and she is a great person she is the best and im looking forward to doing business a More

by Joseph1988
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brenda Milliner
Oct 26, 2017 -

Tim Lally Chevrolet responded

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Sincerely, Camille Parr cparr@timlally.com

October 24, 2017

Awesome experience This is my 3rd vehicle purchased from Tim Lally, 2 of which Devin Lindsey was my salesman. He was very helpful in helping me decide which vehicle wou More

by mzjhudson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Devin Lindsey
Oct 24, 2017 -

Tim Lally Chevrolet responded

Janice, it was a pleasure to read about your third car-buying experience at Tim Lally. Our top priority is delivering top-notch service without making our guests feel rushed or pressured in any way.It's delightful to know Devin has provided you with such a memorable and outstanding experience. It's fantastic that we have earned your trust and repeat business; we look forward to seeing you again in the future! Sincerely, Camille Parr cparr@timlally.com

October 11, 2017

Finding a pre-owned vehicle to buy. Financing new purchase I have purchased almost every vehicle from the pre-owned manager, Brian Lightner. He has always found us just the right car at the right price. More

by Susan Bolles
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jim Zurzolo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brenda Milliner, Brian Lightner
Oct 11, 2017 -

Tim Lally Chevrolet responded

Susan, thank you for your loyalty to our dealership and for taking the time to write this review. Brian’s sales excellence is always consistent, and I’m glad your experience with him supports that. We aim to turn every person that visits us into a repeat customer. Sincerely, Camille Parr cparr@timlally.com

October 10, 2017

Recall Staff was very nice and polite everybody did a wonderful job had a nice selection of things to occupy your time while waiting which wasn't very long More

by Aggie Milliman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephanie Malfara
Oct 11, 2017 -

Tim Lally Chevrolet responded

Aggie, we are so glad we could take care of all of your needs at Tim Lally. Thank you for giving this feedback; we will be sure to share it with the team! Sincerely, Camille Parr cparr@timlally.com

October 10, 2017

Great sales man, knows how to sell you a car without pressur wow, what a great experience I had. My sales guy John was great, he got me into the car of my dreams and was able to do so with a payment that I was More

by Kathy Krug
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Case
Oct 11, 2017 -

Tim Lally Chevrolet responded

We are extremely grateful to receive such an outstanding review, Kathy! Feedback like yours lets us know that we are meeting our organizational goals for providing excellent customer service while getting you into the vehicle of your dreams. We could not be happier to hear to hear that John was able to do this for you and we encourage you to contact [him/her] or stop by if you have any further automotive needs. Sincerely, Camille Parr cparr@timlally.com

September 30, 2017

Customer service I went with my friend to Tim Lally and it was a great experience and just wanted to share. The saleswoman my friend dealt with was knowledgeable, fri More

by Lynette Poole
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brenda Milliner
Oct 02, 2017 -

Tim Lally Chevrolet responded

Thank you for sharing your experience with us! Our team works incredibly hard to exemplify the commitment to customer care and we're so thankful that your time with us was well spent. Please feel free to reach out to us with any questions or future auto needs as we are always here to help. Sincerely, Camille Parr cparr@timlally.com

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