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Tim Lally Chevrolet

Warrensville Hts, OH

4.7
1,271 Reviews
Family owned and operated, Tim Lally Chevrolet stands out as your best choice for a customer focused and customer led vehicle shopping, buying, and service experience. Unique among the big, impersonal big box dealer stores in the area, Tim Lally is family owned and operated. What does that mean? It means that a member of the Lally family is almost always on site and focused on continuing their four generation legacy of delivering an ethical, enjoyable, and outstanding customer experience. And when it comes to Tim Lally Chevrolet, everyone is "Tim". Everyone from the person making sure the facility is clean, safe, and comfortable to owner Mike Lally himself is empowered to make things right for you.
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24999 Miles Rd

Warrensville Hts, OH

44128

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Showing 1,271 reviews

September 04, 2018

Extremely helpful Matt was very courteous and helpful with my mom. She had never leased a vehicle before. He explained everything about her lease and made sure we were More

by AdrianB
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Zurzolo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Lally , Mathew Frost, Mark Clark
Sep 05, 2018 -

Tim Lally Chevrolet responded

It is wonderful to hear that our staff at Tim Lally Chevrolet was able to provide you with a great experience! We really appreciate this feedback and we will share it with Matt. Thank you and if you have any questions about the new vehicle please feel free to contact us. Sincerely, Camille Parr cparr@timlally.com

September 01, 2018

Tim Lally Chevy Rocks!!! Anthony Paolella made my car buying experience delightful! He got me into the Chevy Trax I wanted (thank you for all of the bells and whistles) and go More

by Pattie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Paolella
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kam Wong
Sep 03, 2018 -

Tim Lally Chevrolet responded

Thank you for taking the time to write this 5-star review. We strive to provide exceptional service to all our guests and are glad to hear that we helped you find the car you were looking for. Please keep us in mind for your future auto needs as our team is always here to assist you. Sincerely, Camille Parr cparr@timlally.com

September 01, 2018

Anthony Paolella is the best! We arrived at Tim Lally shortly after closing time however there were a few people around, one of whom was Anthony Paolella. My wife and I were shopp More

by 96C4Owner
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Paolella
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jose Ore, Kam Wong
Sep 03, 2018 -

Tim Lally Chevrolet responded

We are extremely grateful to receive such an outstanding review! Feedback like yours lets us know that we are meeting our organizational goals for providing excellent customer service while getting you into the vehicle of your dreams. We could not be happier to hear to hear that Anthony was able to do this for you and we encourage you to contact him or stop by if you have any further automotive needs. Sincerely, Camille Parr cparr@timlally.com

August 31, 2018

Convenient and very worthwhile. DeAndre/Salesperson was very knowledgeable, personable and caring. Jim Z./Sales Manager was knowledgeable and convenient. Building was modern and clea More

by Loyalty
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Nagy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Prep person for car pickup., Kam Wong, D'Andray Harrison
Sep 03, 2018 -

Tim Lally Chevrolet responded

Congratulations on your new car! Thank you for taking the time to write about your experience. It's great to know DeAndre and Jim were able to provide you with a friendly and knowledgeable service experience. Please feel free to call or stop by if there is anything else we can do to help you. Sincerely, Camille Parr cparr@timlally.com

August 30, 2018

The best decision!! Matt was amazing!! He was courteous, polite, patient, and got me exactly what I wanted at the price I wanted! Kudos to you sir!! For the last ten year More

by Briinachevy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mathew Frost
Sep 03, 2018 -

Tim Lally Chevrolet responded

Thank you for taking the time to write this 5-star review. We strive to provide exceptional service to all our guests and are glad to hear that Matt and our team helped you find the car you were looking for. Please keep us in mind for your future auto needs as our team is always here to assist you. Sincerely, Camille Parr cparr@timlally.com

August 29, 2018

Very nice staff. Knowledgeable about their products. A Very informative. Went above and beyond to ensure customer satisfaction. Able to get the vechicle I desired within two business days. Fast friendly a More

by Paige200
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vidi Titas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kam Wong
Aug 30, 2018 -

Tim Lally Chevrolet responded

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Sincerely, Camille Parr cparr@timlally.com

August 27, 2018

I love Tim lalley very professional Very professional,very helpful, Devin was very helpful and kind that’s why I continue to come back I love the environment at Tim Lalley I love it from More

by Geemoney
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Devin Lindsey, Robert Parr, Kam Wong
Aug 27, 2018 -

Tim Lally Chevrolet responded

Thank you for taking the time to provide this feedback. Our customers are our greatest asset and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss them in greater detail. Sincerely, Camille Parr cparr@timlally.com

August 27, 2018

Excellent service I really like my new 2018 Chevy Trax. Everyone at Tim Lally is so helpful and accommodating, especially the car salesman I dealt with, Matt Frost! He More

by jhullett18
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mathew Frost
Aug 29, 2018 -

Tim Lally Chevrolet responded

Thank you so much for the nice review! Congratulations on your new 2018 Chevy Trax! We really appreciate this feedback and I'll be certain to share your compliments with Matt and the rest of the staff. We pride ourselves on offering high-quality customer service, and I'm glad we were able to take care of you. It was our pleasure! Sincerely, Camille Parr cparr@timlally.com

August 27, 2018

A pleasant, hassler-free and overall postive experience I purchased a three-year lease on a 2018 Chevrolet Volt after a visit to the dealership on the afternoon of Friday, August 24. I stopped in because I More

by JeffFord
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Henry Jablonski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 27, 2018 -

Tim Lally Chevrolet responded

Hello JeffFord and thank you for the kind words! We couldn't be happier that you enjoyed your experience here at our dealership and that Henry was there to provide you with such exceptional service! Thank you again and congratulations on your new car. Sincerely, Camille Parr cparr@timlally.com

August 27, 2018

Super Easy and Helpful John Kuivila did another great job on this transaction. This is the second vehicle purchased this year. He was concise and on point with his informat More

by Fleet Buyer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Kuivila
Aug 27, 2018 -

Tim Lally Chevrolet responded

Your kind words mean a lot to us. We appreciate your feedback and are happy to hear that our team was able to meet your needs. We always strive to provide the utmost in quality and customer satisfaction, and we try our best to make the car buying experience as easy and stress-free as possible. We look forward to assisting you with your future sales and service needs. Sincerely, Camille Parr cparr@timlally.com

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