Tim Lally Chevrolet

Recently moved to Ohio and saw good ratings for the service department at Tim Lally. Took my Tahoe in for a transmission failure (have extended service contact) and they have had my vehicle for 5 weeks service department at Tim Lally. Took my Tahoe in for a transmission failure (have extended service contact) and they have had my vehicle for 5 weeks. After numerous calls to try and get ahold of the service advisor and after getting Chevrolet Corp Customer Service involved finally got ahold of service advisor. No apologies no nothing just explained was swamped with work and that a tech had to be dedicated to one day of working on vehicle and he didn't know when that would be. This was two weeks ago. Had Chevy Corp Customer Service follow up (today 7/5/2022) and they were told that my warranty company is requesting the transmission be broken down. Called my extended service contact company today as well to see what they are actually requesting and they stated they have no claim or call in as of yet (7/5/2022) from the dealership. The only good thing about Tim Lally is the service dept receptionist who is responsive and shows empathy and apologies for the service advisor. I requested a phone call from the Service Department Manager today(7/5/2022). Will follow up and report if they even bother to call me. I am now trying to pick up/ tow my vehicle to another Chevy dealership. Avoid Tim Lally Service Department at all cost if you value your sanity. More

Joey is a true professional. Excellent accurate communication. Product knowledge. I purchased two Chevrolet Impalas from Tim Lally. One in 2014 and a 2019. Both transactions a Excellent accurate communication. Product knowledge. I purchased two Chevrolet Impalas from Tim Lally. One in 2014 and a 2019. Both transactions at a GREAT price. Delivery and Post Delivery could not be better. Looking to upgrade to a Tahoe when crazy supply/demand situation settles. More

After 3 trips for a rework wheel alignment found out needed a tire rotation with additional charges needed a tire rotation with additional charges More

I always receive excellent customer service from Matthew Nagy! Thank you for your kind professional service Tim Lally entire team. Nagy! Thank you for your kind professional service Tim Lally entire team. More

Joey nailed it! Got me in my 2022 RST Tahoe! Probably the best car buying experience yet! the best car buying experience yet! More

Dion made my purchase of a Chevrolet Malibu a pleasure. Dion was professional,knowledgeable and personable, Dion was professional,knowledgeable and personable, More

Jacob was excellent and went above and beyond to give me the truck I was looking for! He showed multiple options along with the pricing and even offered to go get a vehicle that wasn’t close by! Excellent e the truck I was looking for! He showed multiple options along with the pricing and even offered to go get a vehicle that wasn’t close by! Excellent experience! More

James was excellent. He went above and beyond to make sure the process was smooth for us. He even checked in a few weeks later to make sure we were happy with our purchase. sure the process was smooth for us. He even checked in a few weeks later to make sure we were happy with our purchase. More

James was helpful in getting me the information that I needed to make a decision to buy or not. He worked quickly to get the vehicle ready for my quick turnaround request. Thanks. needed to make a decision to buy or not. He worked quickly to get the vehicle ready for my quick turnaround request. Thanks. More

When the used car salespeople were busy James was more than happy to help us out. James and the whole team at the dealership were able to put together a deal that was good for us. than happy to help us out. James and the whole team at the dealership were able to put together a deal that was good for us. More