Tim Lally Chevrolet

I have smart sense coverage since I purchased the car from Tim Lally. When I came in a few weeks ago for my oil change and multi point check I told Sean who took care of me in the service dept. that I h from Tim Lally. When I came in a few weeks ago for my oil change and multi point check I told Sean who took care of me in the service dept. that I had smart sense so there should be no charge. I had never seen Sean before in all my time at Tim Lally. Sean said OK. When my car was finished being serviced Sean told me I owed $80.00 for an oil change. When I questioned it he said I used all my smart sense. So if in fact I have no more smart sense coverage I should have been told BEFORE any service was performed, not surprise me with a bill. $80.00 for an oil change is ridiculous. Sean's enthusiasm for any customer service was non- exsistant from the start. If I do not have any more smart sense coverage I more than likely will be taking my car for service elsewhere. Since Tim Lally moved from Rockside to its present location the service goes down each year. Donna Henry More

No additional comments. The fact that there is a minimum word requirement means I don't appreciate/approve the survey. Might skip next time. The fact that there is a minimum word requirement means I don't appreciate/approve the survey. Might skip next time. More

This place is extremely expensive. Usually when I go for an oil change, that’s all I receive a bill for. When I have to get something else with my oil changed, it’s usually over $1000 Usually when I go for an oil change, that’s all I receive a bill for. When I have to get something else with my oil changed, it’s usually over $1000 More

this is the third survey I have received since my last maintenance which was well done as usual. Matt does a great job. maintenance which was well done as usual. Matt does a great job. More

It was a very speedy pleasant time buying my new truck everyone was very professional , nice and helpful!! Very happy everyone was very professional , nice and helpful!! Very happy More

This is a great dealership to bring your friends and family, the salesman jeff is a stand up guy who will find whats absolutely right for you and your needs. Highly recommend family, the salesman jeff is a stand up guy who will find whats absolutely right for you and your needs. Highly recommend More

Big Jeff was extremely helpful and easy to work with, always answering questions quickly. Would definitely recommend him for future purchases. always answering questions quickly. Would definitely recommend him for future purchases. More

Scheduled Oil Change - The service was quick and I was kept abreast of the progress by Sean. Sean was pleasant and help during this service call. Thanks Teresa U. kept abreast of the progress by Sean. Sean was pleasant and help during this service call. Thanks Teresa U. More

Mr. Onion was a pleasure to work with and is an asset to TLC. He was extremely helpful and was someone who will for sure see us doing business with him again. Mariemont OH Police Department TLC. He was extremely helpful and was someone who will for sure see us doing business with him again. Mariemont OH Police Department More

Best dealership. The staff was so nice and helpful, they made me feel welcomed. I really appreciate them The staff was so nice and helpful, they made me feel welcomed. I really appreciate them More