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Tim Lally Chevrolet
Warrensville Hts, OH
1,259 Reviews
Family owned and operated, Tim Lally Chevrolet stands out as your best choice for a customer focused and customer led vehicle shopping, buying, and service experience. Unique among the big, impersonal big box dealer stores in the area, Tim Lally is family owned and operated. What does that mean? It means that a member of the Lally family is almost always on site and focused on continuing their four generation legacy of delivering an ethical, enjoyable, and outstanding customer experience. And when it comes to Tim Lally Chevrolet, everyone is "Tim". Everyone from the person making sure the facility is clean, safe, and comfortable to owner Mike Lally himself is empowered to make things right for you.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
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Showing 1,259 reviews
January 26, 2025
Bill Paolella is the BEST! Ask for him and you will be happy you did! Ask for him and you will be happy you did! More
by BILL.GARTEN
Verified Customer
January 26, 2025
I had to wait at least a half an hour before I was acknowledged. then I had to wait long after my appointment before my car got serviced without anyone keeping me informed.Whenever I go to the service acknowledged. then I had to wait long after my appointment before my car got serviced without anyone keeping me informed.Whenever I go to the service dept and have Rachel she is very unpleasant.They do not put paper mats in the car anymore either.The dealership part is awesome. I have been dealer many years with them. More
by DEEDYDEE23
January 25, 2025
I was Extremely Happy with my Salesman Joey Hurtek! ! He was Very Helpful, Courteous and Professional! He always kept in touch with me when I ordered my 2025 Traverse from the day I ordered it to the da ! He was Very Helpful, Courteous and Professional! He always kept in touch with me when I ordered my 2025 Traverse from the day I ordered it to the day it came in! Joey in My Opinion is the example of what service should Be today! I will recommend anyone to come and see him to purchase or lease a car! Joey deserves a Big Raise! And Salesman of The Year!!! More
by JIMMIEANDCEL
January 25, 2025
Rachel was a horrible rep. Didn’t explain my car estimates. Just sent me an email to accept. Horrible job Didn’t explain my car estimates. Just sent me an email to accept. Horrible job More
by RASHONRASHON45
January 22, 2025
Service team is always rude and slow. I have a new car that I bought from Tim Lally and I am spending way too much time taking it back for service. First my transmission went out within 9 I have a new car that I bought from Tim Lally and I am spending way too much time taking it back for service. First my transmission went out within 90 days. It took a month to replace my transmission. Shortly after that the hatch wouldn't open. I called GM and they suggested that I switch dealerships for service. More
by WATSON2789
Employees Worked With
January 13, 2025
Very professional, thorough, efficient, reliable, customer oriented, compassionate, courteous, respectable, premier customer service, and outstanding. customer oriented, compassionate, courteous, respectable, premier customer service, and outstanding. More
by MCS21
January 13, 2025
Tim Lally Chevrolet did a good job all I asked including advice on my brake life estimate. The only place I’d get my suburban serviced. advice on my brake life estimate. The only place I’d get my suburban serviced. More
by BRITANNIABUILDER
January 12, 2025
Jeff McCune was so helpful and went above and beyond for us. I will recommend him to others. us. I will recommend him to others. More
by BMATHENEY
January 12, 2025
For a basic oil change, you guys are widely overpriced. As usual, your labor prices are ridiculous. I won’t be coming back. As usual, your labor prices are ridiculous. I won’t be coming back. More
by NKLINE34
Employees Worked With
