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Tim Dahle Nissan Southtowne

South Jordan, UT

3.6
635 Reviews
Our goal isn't that to just sell you a car, our goal is that sell you every car. We are committed to making your car buying experience exceptional each and every time.
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11155 S Jordan Gateway

South Jordan, UT

84095

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Showing 635 reviews

August 09, 2023

Typical trying to get me to come in for a high pressure sale wouldn’t even talk about my trade and I specifically said in my inquiry don’t bother me unless your willing to meet the payoff price! More

by owenlee1975
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Shawn Isom
1.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 14, 2023 -

Tim Dahle Nissan Southtowne responded

It's understandable that you're frustrated by the experience you had, but I'd like to offer a different perspective. While your frustration is valid, there could be reasons behind the dealership's approach that might provide some context. Information Gathering: Dealerships often aim to gather more information about potential customers in person. They might believe that they can provide a better offer or negotiate more effectively face-to-face, taking into account all aspects of the transaction. Vehicle Inspection: Evaluating a trade-in accurately typically requires an in-person inspection. While you provided information about your trade-in, an on-site assessment might provide more accurate details, which can impact the value offered. Understanding Your Needs: Sometimes, dealerships want to understand your requirements better to provide the most suitable options. They may feel that a conversation in person can lead to a more personalized solution. Complexity of Negotiations: Negotiating over email or phone can sometimes lead to misunderstandings or miscommunications. Dealerships might prefer discussing important details like the payoff price in person to avoid any confusion. While it's unfortunate that your initial communication wasn't fully honored, it's possible that the dealership had reasons for their approach. If you're still interested in pursuing a purchase or trade-in, it might be worth considering engaging in a conversation with them to better understand their perspective and see if a more productive outcome can be reached. Remember, clear communication is key to a successful transaction for both parties involved.

July 26, 2023

Called to schedule an oil change , showed up and waited 20 minutes before someone checked us in ! Also wanted them to look at the front differential that was leaking gear oil and the front brakes I noticed More

by Nfkehl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Travis Murdock
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Trevor
Aug 15, 2023 -

Tim Dahle Nissan Southtowne responded

We apologize for the frustrating experience you had during your recent visit. Your feedback is important to us, and we're sorry for any miscommunication or inconvenience you encountered. It's disappointing to hear that your visit did not meet your expectations, and we understand your concerns regarding the oil change, brake inspection, and differential issue. We aim to provide accurate and transparent service, and it's concerning to hear that we fell short in this instance. Your comments will be shared with our team for further review and improvement. If you would like to discuss your experience in more detail or have any further concerns, please don't hesitate to reach out to our customer service team. Your satisfaction is important to us, and we hope to have the opportunity to address your concerns and improve our services. Thank you for sharing your feedback, and we apologize again for any inconvenience. We appreciate your understanding as we work to improve our services and communication moving forward.

June 23, 2023

Terrible dealership. Once they sell you a car they don't give a xxxx after that. Try to call service, financing, no answer no callbacks, but call sales and they answer of More

by sholttholt
Service Price Transparency
Recommend Dealer
No
Employees Worked With
Travis, Ben & Tim in service.
Jul 23, 2023 -

Tim Dahle Nissan Southtowne responded

Sholttholt, we regret to hear that you had a negative experience with us, but we appreciate you bringing this experience to our attention. If you are willing, please contact us at (801) 727-3669 so we can work towards a resolution. We look forward to hearing from you. -Travis

June 21, 2023

Have had the worry free maintenance that is supposed to cover tire rotation, oil and filters. The last 3 times I have taken my car in they haven't done the tire rotation. I have had other issues with my ca More

by gailthompson626
Service Price Transparency
Recommend Dealer
No
Employees Worked With
Ernie Willits
1.0
This rating includes all reviews, with more weight given to recent reviews.
Shawn Isom
1.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Slade
1.0
This rating includes all reviews, with more weight given to recent reviews.
Travis Murdock
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 23, 2023 -

Tim Dahle Nissan Southtowne responded

Gailthompson626, we regret to hear that you had a negative experience with us, but I need more information so that I understand this better. Will you give me a call? 801-727-3669. -Travis

June 20, 2023

Tim Dahle Nissan Southtowne is a great place to buy a new car. Wesley Ryan, my sales person and Phil Green, my finance manager were both very professional and easy to work with. My Ariya purchase yesterday w More

by Jim Duane
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Wesley Ryan, sales person and Phil Green, finance manager both get 5 stars each.
Jul 23, 2023 -

Tim Dahle Nissan Southtowne responded

Jim Duane, reviews like this give us motivation and help us ensure we provide high-quality care. Thank you again for leaving us this response!

May 07, 2023

Seth was great and helpful! Great F&I team as well! Highly recommended on shopping here More

by Billross31491
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ernie Willits
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shawn Isom
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Slade
5.0
This rating includes all reviews, with more weight given to recent reviews.
Travis Murdock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 23, 2023 -

Tim Dahle Nissan Southtowne responded

We appreciate your business, and more importantly, we appreciate your trust in providing you with exceptional customer care. Thanks for sharing. -Travis

April 28, 2023

They sold us a vehicle that had a known recall that hadn't been fixed. Unfortunately, we signed a waiver under the impression it would be in regard to future recalls. The day we purchased the vehicle More

by Gwise
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Shawn Isom
1.0
This rating includes all reviews, with more weight given to recent reviews.
Travis Murdock
1.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 28, 2023 -

Tim Dahle Nissan Southtowne responded

Mr. Gregory Wise, I have done my best to help you and your wife, Piper, understand that all we want to do is to help, but when you threaten to blast us on reviews if we don't or cannot comply or meet your demands, it doesn't cultivate a situation where we can try and find a workable solution. I'm sorry. I am doing my best to navigate a sensitive situation respectfully. Still, now I have no choice but to respond publically to your allegations and share information about this situation that you are not likely to agree with or appreciate. I am sorry. The issue at hand is that you have demanded that we pay for and eat the cost of a repair on something that is a normal wear and tear item and not covered under the Forever Warranty. You purchased a used vehicle over a year ago with over 80k and denied or turned down supplemental coverage that would have most likely helped cover the cost. I did everything to help you and Piper understand that we could not pay for the entire repair but offered to discount the work and even offered to take the vehicle in on trade and discount a new purchase, but she aggressively declined. The issue with your seat was brought to our attention only a few weeks ago. You purchased the vehicle over a year ago, and the recommended repair has nothing to do with the sale of your car or the Forever Warranty. It is due to wear and tear. The Forever Warranty covers your engine, transmission, and driveline for as long as you own the car, with the only requirement being that you keep up with the service requirements. It does not cover wear and tear items, which is why we suggest some supplemental coverage or plan, especially on older or high-mileage vehicles. Yes, you are correct in that we recommend that customers finance their vehicle at the time of purchase so that we can use those incentives to discount their purchase. In other words, we use those points or incentives to discount the purchase price of a vehicle, but whether or not a customer finances with us on their own remains their choice. Again, I apologize that your vehicle needs repair. Without exception, I am still willing to try and find a workable solution, but the negative reviews, threats, and comments need to stop. Thank you. -Travis Murdock, 801-727-3669

January 31, 2023

I bought the car 15 weeks ago (used). The car has been in the shop for about 12 of those weeks. The service department is impossible to get a hold of. I currently have no idea the status More

by bran.crofts
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Cory
Apr 08, 2023 -

Tim Dahle Nissan Southtowne responded

Bran.crofts, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. We would like to work towards a resolution, so if you are willing, please reach out to us at (801) 727-3669 and ask for Travis to discuss this further.

January 28, 2023

I've been a customer since purchasing my new Xterra back in 2000. Since that time, I've purchased 6 other vehicles and have referred several family members and friends who have also purchased vehicles. Ther More

by tradeemur
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Shawn Isom
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 08, 2023 -

Tim Dahle Nissan Southtowne responded

Tradeemur, we really appreciate your feedback! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

January 27, 2023

Tim Dahl Service department and service Manager Denim do a great job. in taking care of their customers. I had some service done a few months ago and thought one of the services i paid for wasn't done so I More

by dcook2611
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Denim
Apr 08, 2023 -

Tim Dahle Nissan Southtowne responded

Dcook2611, we are so happy to read such a great review about Tim Dahle Nissan Southtowne!

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