Tim Dahle Nissan Southtowne

My car wouldn’t idle and I had it towed to Tim Dahle Nissan (Southtown) for repair. The car has always gone to TD Nissan for oil changes and any repair work. My nephew has a code reader so we knew what Nissan (Southtown) for repair. The car has always gone to TD Nissan for oil changes and any repair work. My nephew has a code reader so we knew what repairs needed to be made. According to the reader the car needed a new Mass Flow Indicator. It took a day and a half before I got a call from the service advisor saying they had identified the problem. He indicated that the computer was broken and would I authorize a new one to be put in the car. The part was expensive but I agreed to have the computer replaced. About 30 minutes later, I received a call that all the keys and remotes would need to be reprogrammed, they sent a courier to retrieve them. An hour or so later I received another call from the service advisor, he explained that the computer they had just put in the car was also broken, and that they would need to replace the main wire harness. He mentioned something about the burnt wire smell when the car was brought in. I told him the car DIDN’T have a burnt wire smell when it was brought in. I indicated that I wasn’t sure what to do. The car is old and it probably isn’t worth the money he was talking about to fix it. This occurred later on a Thursday afternoon. The service advisor then offered to supply a “loaner car”. I asked him how much the loaner car would cost me and he indicated there was no charge as long as my car was in their shop. I asked if I could keep the car until Monday and by then I would be able to make a better decision. That was agreed to by the service advisor. After careful consideration, I decided not to fix my car. I returned the “loaner car” to the dealership on Monday morning. The service advisor assigned to me wasn’t into work yet and I was not able to find anyone to check the “loaner” car into. While waiting, I asked another service advisor for the key to my car as I wanted to start cleaning out my personal items. It took nearly 20 minutes for the key to be located. When I went out to my car it was in the parking lot unlocked. I wonder how long it was unlocked for? Anyone could have gotten into the car and got my personal information. When I got into the car, there was a distinct and strong smell of burnt wire. I had a bag with me and put my personal information into the bag. I locked the car, went back into the service dept to let them know I would be back in about an hour. Upon my return, the service advisor had arrived. I told him I had decided not to have the car repaired due to the high costs and that I had already talked to the service manager about leaving my car in their lot for approximately 2 days. The service advisor then said so we need to settle up on the bill. The bill? I said. He indicated I would need to pay for the diagnostic and the computer they put into my car that they broke. Really? Why do I need to pay for a computer that you broke? He started adjusting the price down and then also told me the loaner was really a rental since I had decided not to have my car repaired at their shop. I had no problem paying for the diagnostic, except they never figured out what the problem was with my car. And now I am required to pay for the computer they broke and a rental car that was represented to me as a loaner and not a rental? I attempted to understand why I am responsible for a part that they broke. He indicated if I had them make all the repairs (including the computer and my main wiring harness that they burned up) and pay for it then the part (the computer) would be covered under the warranty. I still don’t understand. After several minutes of arguing I told the service advisor I was getting a lawyer and I left. I can’t believe this dealership would treat anyone this way. I bought my car from them and the car has been serviced by them for many years. I haven’t had a problem before. Now I will NEVER go there again and have already told my friends to steer clear of Tim Dahale Nissan at Southtown auto mall. I took my car in for repair, not only couldn’t they diagnose the problem and fix it, they managed to burn up the wiring harness. I am not convinced the computer was broken when it went in because they told me when they put in the new computer it was sending the same error codes as the old computer. I don’t think their mechanic knew what he was doing and so instead of having my car fixed I was forced to buy a new car AND pay for a stupid rental car that they told me there would be no charge for. The whole process cost me almost $1000.00 AND the car is broken worse than when I brought it into them. Don’t go to Tim Dahle Nissan at Southtown. At first they were nice to me but as soon as they realized I decided not to pay for additional parts and repairs they were a little unreasonable, OK allot unreasonable. I was even threatened with “we have recorded every conversation we had”. Great maybe the staff there should listen to the conversations so they can learn how NOT to treat a customer. Denise P. More

It was great, we had good service. Everything was great, they explained everything about the car and financing about the car. Steven Galaso was an awesome employee, He gave us many options on picking a car they explained everything about the car and financing about the car. Steven Galaso was an awesome employee, He gave us many options on picking a car for our family. He gave us more then we expected. Everyone the employee's were respectful and greeting. Thank you to Steven Galaso to find the right car for me and my family, because he spoke spanish, which made it much easier for me. Thank You so much! More

I have only had bad experiences at car dealerships. I've felt lied to and bullied into a car. When I went to Nissan I expected the same problems. But WOW they proved me wrong. When we went to Nissan w I've felt lied to and bullied into a car. When I went to Nissan I expected the same problems. But WOW they proved me wrong. When we went to Nissan we were immediately helped by Steve G. He was honest with us from the second we started talking with him. We found a 2013 that we liked and Steve was very detailed about the car. We worked with Ben for financing. He worked hard to find a lender to work with us. However due to our current credit situation the car was not going to be affordable for us. But not once did Ben or Steve try and talk us into the higher payment. Ben even came into work earlier on a Saturday to meet with us. He explained what all the banks said. He said that Steve was working on finding us a car for the approved price. Steve found us a car that we love and Ben found us the price we love. Steve even took the time to setup the Bluetooth for me and go to the gas station to fill up the car. It was a professional transaction. Ask for Steve when you go in. He is a pro and if you get Ben for financing you are in really good hands!!! Thanks Steve and Ben! More

John was super awesome! Every time we have ever gone to buy a car the sales people are pushy, rude, and just don't understand what we want and we need... But, with John he was very nice, got to know us. Sh buy a car the sales people are pushy, rude, and just don't understand what we want and we need... But, with John he was very nice, got to know us. Showed us everything that we wanted to see. Joked with us and just made it a joy. He answered all of or questions. If you ever need a car. GO HERE and SEE HIM. More

Buying a vehicle from Tim Dahle has been the best car experience for the past 37 years. We have had a couple of Nissan vehicles, so we are accustom to the reliability. Generally the car is not the diffic experience for the past 37 years. We have had a couple of Nissan vehicles, so we are accustom to the reliability. Generally the car is not the difficulty in buying; usually the difficulty is who you buy the car from. Stephen Galaso met us as we were walking up to the dealership. "On no, now it begins", I thought. But it turned out my apprehension was misguided. Stephen came off as sincere and honest (which I have found to be his nature over the last several months). We talked about our needs, what type of car we wanted, what it would be used for, mileage, up keep, etc.; all of the things that were important to us, but are usually too timid to bring up in sales environment. We had a pretty good idea about what we wanted, but Stephen just reassured us and made a number of other positive points we didn't even think of. It wasn't as if he was "selling us", but rather confirming what type of car, a n Altima, would meet our needs now and well into the future. In the past, financing meant open-your-wallet-and-don't-look-while-we-help-ourselves (or at least that's how it has felt). Not at Tim Dahle. Yea, there was some give and take--after all it is a business. But in the end, we were able to come to a mutually beneficial agreement that meant we got the car we wanted at an acceptable monthly payment. And they got one more sale in December. The coolest part--and I tell everyone about this--was when Stephen took us to the shop to pick up our new car. We stepped into the shop, a vehicle had a red cloth concealing the car. In a magical moment, someone pulled off the covering to reveal our shiny new 2013 red Altima to a round of applause and hoots and howlers by a dozen employees. I am still in awe at that scene. Spectacular. We have been back a couple of times for minor recall service that took surprisingly little time, oil changes (and a couple of car washes). Each time we have been treated with respect, invited to wait in their clean customer lounge and whatever was done was done as quickly and professionally as could be imagined. Even the cashier has made doing business with Tim Dahle a very positive. I even got a personal phone call from Tim to thank me for our business and to make sure we were happy with our experience. More

I went into this dealership not even sure I could qualify to by any car at all, since my credit is bad. Not only did they finance a car for me, it was an absolutely beautiful Nissan Altima! They treated me l to by any car at all, since my credit is bad. Not only did they finance a car for me, it was an absolutely beautiful Nissan Altima! They treated me like family, made the transition into my new car painless, and it's the best experience in car buying I've ever had! Mitch and Mirza worked hard to find the perfect car, and the finance people worked miracles to make my bad credit not quite so bad that I couldn't get my car...just like magic! Thanks, so much guys! More

It was fast, friendly, and fun! It is the second time in 3 months that our family has purchased a car here. All of the sales team was great! 3 months that our family has purchased a car here. All of the sales team was great! More

I was just going to look at a car, but Steven made everything so easy that I drove away in a new Pathfinder. This from someone who is NOT an impulsive buyer. A week later, I am still happy and have no everything so easy that I drove away in a new Pathfinder. This from someone who is NOT an impulsive buyer. A week later, I am still happy and have no regrets. Love my new car. Steven knows his stuff. Helpful, yet not pushy. Nice to deal with someone who loves his job. He even texted me to make sure everything was good after the sale. If you're considering a Nissan, check out Tim Dahle in Sandy and ask for Steven. More

Our salesperson Mac, was very helpful and patient with us during our multiple trips to the dealership thoughout the time it took us to make our decision to purchase our new Altima. He was not pushy but did k during our multiple trips to the dealership thoughout the time it took us to make our decision to purchase our new Altima. He was not pushy but did keep in contact with us to answer questions and set up times to come in. During the negotiation process, Ryan, the sales manager, made our purchase very easy, and we felt comfortable with the price we paid for our vehicle. Our finance process went well, and when we had a question about our purchase contract, James corrected the error and we got what we wanted and not the extra add-ons we didn't. My only complaints are that the building itself was really cold, and I shivered throughout the entire time I was there, and that it seems like it takes forever (hours) to get through the car buying/financing process. I don't think this is an issue with this dealership, just the car buying process as a whole. Overall, we had a very positive experience at Tim Dahle Nissan in Sandy, and we would recommend buying a car there. More

Customer service was absolutely superb. All of the staff was great and especially Stephen Galaso he was very patient while I was choosing my new vehicle. Spending the day at a car dealership is never fun, b was great and especially Stephen Galaso he was very patient while I was choosing my new vehicle. Spending the day at a car dealership is never fun, but with the awesome team members of Tim Dahle it was much more enjoyable. All in all I had a great experience with them and thumbs up to Stephen he was great. And I got my car for a very fair price! Couldn't have asked for better service. More