Tim Dahle Nissan Southtowne | Page 5

Tried to purchase a truck. The final price of the truck was nearly $6K higher than the advertised price after dealer doc fee (legitimate and normal practice), "shop charges", The final price of the truck was nearly $6K higher than the advertised price after dealer doc fee (legitimate and normal practice), "shop charges", financing fees. They were "kind" enough to waive the qualify trade-in requirement. Very deceptive dealership. More

took my car for a Oil Change, Service Technician broke the Clip for my Hood Support Arm, didn't tell me and called it good. I've called the dealership three times and haven't heard back. I will n the Clip for my Hood Support Arm, didn't tell me and called it good. I've called the dealership three times and haven't heard back. I will not ever use their service and recommend you avoid it as well ever More

Absolutely. ... Do not do business with these people. They are rude, condescending and they will not listen to the experience I had with their service department. ... Do not do business with these people. They are rude, condescending and they will not listen to the experience I had with their service department. They told me that because I was upset with the way they handled the service and the horrendous charge they gave me on a warrantied vehicle, they do not want me as a customer. You have to bend over and take it from them, then you can be welcomed in to be a customer. More

Absolutely the worst dealership bar none! ! Took my vehicle in for service, was never informed of any price, never got a call, I had to call them and found out they hooked it up to a machine t ! Took my vehicle in for service, was never informed of any price, never got a call, I had to call them and found out they hooked it up to a machine to tell them nothing about the issue I had and charged me $200. Talked to the extremely rude and condescending service manager who said his guys always disclose the amount before doing the work and that if I have a problem with it, they don't want me as a customer. He then when asked if it is normal for his guys not to call about the status, he said they always do and this one time must have been the exception. He held my car hostage and would not listen, interrupted and said I needed to read my owners manual. Keep in mind this was a power batter issue on an EV that has a warranty for 8 yrs or 100k miles. But he said the issue of capacity isn't covered but he refused to show me where that is stated. He said it is not his job to educate the customer, we needed to be better educated before we came into his shop. Never buy a car here, never have a car repaired here. His refusal to even listen to the customer astounds all customer service standard practices More

In Sept of 2021, I purchased a used Nissan Xterra from Tim Dahle. I had shopped for this car for a while. I even flew from Denver to make the purchase and drive the car home. I should mention that I have Tim Dahle. I had shopped for this car for a while. I even flew from Denver to make the purchase and drive the car home. I should mention that I have put less than 10,000 miles on the car since I purchased it. Everything was fine for the first year. Then I realized it was time to replace the shocks and tires. I got new tires - good ones. Then I took it to get the shocks replaced and was told there was too much rust on the undercarriage to mount new shocks. The advice of the mechanic was to trade in the car. I had the car checked by two other shops. Most recently, the Goodyear shop said there was 'significant' and 'substantial' rust on the undercarriage and they won't touch it. They confirmed that there was waaaayyy more rust than I could have possibly accumulated in two years, especially in Colorado. The car was originally sold in Ontario, Canada. My complaint is that Tim Dahle Nissan had to have known that there was a gross amount of rust damage on this car. They even charged me for a detailed safety inspection, but they wouldn't give me the report. They never should have sold the car. I would venture to say that it should have been totalled out. All I can do now is try to trade it in, and hope the bad car karma doesn't follow me too long! More

This is the 12th car I've purchased in my lifetime. I've had many experiences with many different dealers, and this is hands-down the worst experience that I've ever had with a dealership both on the s I've had many experiences with many different dealers, and this is hands-down the worst experience that I've ever had with a dealership both on the sales side and on the service side. To begin, we were given a deal with a certain down payment and monthly payments which we agreed to on a Saturday. When Tuesday came around and I came to pick up the car, the individual who was to hand me the keys told me that I had to pay over $1000 more towards the down payment if I wanted to take the car. We felt that this practice was extremely deceptive and dishonest, especially after keeping us at the dealership for over seven hours the Saturday before. A few months later, we had an issue with our car that was covered by warranty. My husband goes to bring it in. He appears visibly young, and the service advisor attempted to trick him into thinking that he needed to spend over $900 in order to get this issue fixed. When he put me on the phone with the advisor, the advisor then clarified that the $900 was for recommended service items (On a vehicle we've only owned for three months and had less than 20k miles) He did not clarify this with my husband, and my husband noted that he looked visibly upset when I declined the recommended service items. Then, in a retaliatory effort, the service advisor denied my husband the Uber that Tim Dahle normally offers to customers that service their vehicles there. The advisor told my husband that he had to "Spend money," in order to get the Uber. I should mention that Tim Dahle covered my first oil change completely free of charge...and they called the Uber for me without a single fuss. We felt discriminated against and retaliated against simply because we did not want the recommended service items at the time the advisor coerced my husband to elect. Fast forward about six months, and our vehicle had an issue with water leaking into the interior via the A pillar. We brought our vehicle in, and it sat for several days before the advisor told us that they could not diagnose the problem, and that they wanted us to take the car home for the weekend and try again the next week. We did. Upon bringing the vehicle in a second time, it took them almost a week to "Diagnose" the problem. They ordered parts which took a few more days, and on the day that the parts came in, I received a call from the service advisor stating that either I took the car from the lot without advising them or that they simply lost the car... Neither was true. Thankfully, I have the Nissan app on my phone, and I sounded the panic alarm which I could hear over the phone when I was talking to the service advisor. He corrected himself, and said that they would get to work on the car right away. We then went through a process of several hours where we tried to contact the service advisor to which four times the operator told us that he was either busy or not able to be found. After three promises that he would call us back, I finally got through to him after insisting that I would not hang up until I was in touch with him. When he got on the phone, I found out the reason he had been avoiding us. They had lost my key. They told me to call back the next day to see if they had found it. When I did, they told me that they still didn't have it. One can imagine my frustration with almost all the personnel at this dealership. I finally wrote the general manager an email detailing everything in this review, and I left him a voicemail. 20 minutes after doing this, I get a call back from the service advisor stating that he had the key. fast forward a month later...they never fixed the problem...not to mention that I never had received any sort of apology from the GM regarding his dealership's unethical and discriminatory practices that we have experienced since day one. He did follow up asking me to call him if I needed anything, but that's about it. Never been so battered by car dealership. More

Awesome people, they genuinely care for the customer and make it easy!! Ask For Seth Peterson, he's one of the sales managers, he is very straight forward, easy to work with, he will work for you & do it ef make it easy!! Ask For Seth Peterson, he's one of the sales managers, he is very straight forward, easy to work with, he will work for you & do it efficiently!! If you're reasonable he will be flexible! Not to mention they also have the amazing ForeverWarranty™️! Must consider TimDahle Nissan Southtowne before you pull the trigger at any other dealership 11/10!! Ask for Seth! More

I am utterly appalled by the service I received at Tim Dahle Nissan. They managed to damage my vehicle during what should have been a routine service, and instead of owning up to their mistake, they refus Dahle Nissan. They managed to damage my vehicle during what should have been a routine service, and instead of owning up to their mistake, they refused to make the necessary repairs. Worse still, they resorted to dishonest tactics in an attempt to evade responsibility. Their lack of integrity and blatant disregard for customer service is shocking, to say the least. It's clear that their priority is to protect their bottom line, not their customers. I strongly advise against entrusting your vehicle to Tim Dahle Nissan. Their shady practices and lack of accountability are a clear indication of their unprofessionalism. It's an absolute disgrace to the Nissan brand, and a disservice to all customers seeking reliable and honest service. More