Tim Dahle Nissan Southtowne

Very Disappointing Experience I spoke with Devon Dillenburg on 10/18/14 inquiring about a 2014 Nissan Maxima on the lot. I schedule an appointment to meet with him that evening. I I spoke with Devon Dillenburg on 10/18/14 inquiring about a 2014 Nissan Maxima on the lot. I schedule an appointment to meet with him that evening. I broke the first law of car buying - don't go car shopping at night! Anyway, I found a Maxima that would meet my needs. Before test driving it, I did inspect the vehicle, but it was very dirty and it was dark. Agreed on a price for the vehicle and the trade-in value for my current vehicle. Not the best price out there, but I am not the type to grind the dealership over price. The F&I experience with Bruce Cherrington was the most uncomfortable experience I have ever had (and I have purchased a lot of cars!) This was the first time I had done a lease, and frankly didn't understand the terms of my lease well, but decided to wait and ask NMAC instead of prolonging the agony. Also, the dealership tacks on a $100 "maintenance package" without informing the customer and seems priced high for what the customer gets. Bruce didn't seem to know what he was doing and took him 2-3 times to print out each piece of paperwork and did not offer to explain anything to me. I know this is not entirely his fault, I should have taken charge and asked to work with someone else. I took delivery at 9:00PM. Again, it was dark and I took delivery in the parking lot, which was pretty dark (mistake # 2 - always insist on inspecting the vehicle in the service bay if at night). The next morning, I got in the vehicle to go to Costco. That's when I discovered how bad of shape the vehicle was delivered to me in. There was fruit roll-up stuck to the passenger side seat, some other foreign material stuck to the driver's side seat, and miscellaneous stains all over the seats (all of them). There was tar & bug "guts" all over the vehicle. The adhesive from the covering put on at the factory hadn't been removed thoroughly, so every piece of dirt was stuck to the adhesive (the car sat on the lot for about a year). The scuff marks on the driver door & driver seat are so bad the plastic is damaged. There are at least 5 paint chips (as far as I can see). The entire interior was dirty - there was dirt on the door threshhold, carpet was dirty... I could go on and on. I ended up spending 6 hours cleaning the inside & outside of the vehicle. My neighbor came over, who was a sales manager at a Chevrolet dealership for 6 years, who said the car was "disgusting" and would have fired the lot techs & salesperson who delivered a car in such condition. Worse than that was the customer service. I never received a follow up from Devon, although he said he called (I double-check my sales paperwork and they had the right phone numbers, both work and home). I ended up emailing him just to tell him how bad the vehicle was delivered to me in. The car was delivered without the Monroney sticker (which is a violation of federal law) and the key tag (which is needed to make keys in the event both keys are lost). Since taking delivery, it has already been to the dealership twice - once because the transmission wouldn't engage in reverse and another because the heater had a burning smell. This is my 3rd Nissan, and my 2nd from Tim Dahle Nissan. I definitely am done with Tim Dahle and will not buy another Nissan. Through this experience, I have learned that the dealership is more important than the vehicle when making the purchase! On the bright side, at least this is a lease and I learned a valuable (but expensive lesson) about how to buy a car. **UPDATE:** Things just got worse after the experience. I recieved a call from the dealership that my plates were in. When I went there, I was told I "needed to talk to Finance." I waited... and waited... and waited. Then I was told that the payoff for my trade was short and I owed them $165 dollars... right then. I ended up paying it (luckily they take credit cards). I gave Devon an EXACT 20-day payoff from the finance company (I logged on while at the dealership and gave it to him). Somewhere between Devon and Finance the number was revised down. I sent an e-mail to Alen Maric and received a call from Mark Ingleby, but couldn't answer because I was driving at the time (and my steering wheel controls don't work). I called him back, but he was "busy," and never received a call back. The only reason to go to Tim Dahle Nissan is for price, and make sure you get EVERYTHING in writing and don't let your guard down. Worst car buying experience ever!! More

Top notch customer service We went in to trade in two cars for one big family car. Justin Whitaker helped us out and got us a great deal! he was patient and was able to answer a We went in to trade in two cars for one big family car. Justin Whitaker helped us out and got us a great deal! he was patient and was able to answer all of our questions. Great experience!!! More

Best car buying experience ever. Take all the stereotypes and fears you have about buying a car, and throw them out the window. This place is awesome. I was helped by Jeffrey Lowe, wh Take all the stereotypes and fears you have about buying a car, and throw them out the window. This place is awesome. I was helped by Jeffrey Lowe, whose main goal the whole time was to get me the car I needed at a price I could afford. Everyone was so friendly and helpful. 5 Star Experience all around, I would recommend these guys to anyone buying a car, regardless whether they are looking at a Nissan or not. More

Great Customer Service! Went in with friend to look at getting her a new car the other day. She was looking to trade in her '05 Nissan Sentra for something newer. Steven w Went in with friend to look at getting her a new car the other day. She was looking to trade in her '05 Nissan Sentra for something newer. Steven was the salesperson that helped us out and he was great! Very friendly, professional, and knowledgeable about the different models. Ryan went over options for financing and was super friendly and professional as well! I would definitely recommend this dealership to someone else! More

Insulting I am sick and tired of the games played by this and many other dealerships. Someone please tell me why there are 3 or 4 different prices for the same I am sick and tired of the games played by this and many other dealerships. Someone please tell me why there are 3 or 4 different prices for the same vehicle? The assumtion is that the customer is completely ignorant, so the dealer presents him with the worst possible terms. I have a print-out from a Nissan competitor in SLC with a quote for the exact car I just drove at Tim Dahle: a 2014 Pathfinder S AWD. The lease terms from Garff were over $100 LESS per month in payment, with $800 less due at delivery. Now, I'm sure that after hours of haggling and the usual back and forth BS, I might have got a similar deal from Dalhe. But this is 2014, not 1974, and I REFUSE to shop this way EVER AGAIN. It insults my intelligence, and wastes my time. To add further insult, I was quoted an absolutely ridiculous trade-in value for my vehicle, even though Mr Popp had not seen my car, nor had any idea what the retail value was. Again, this is just plain insulting, because it assumes I am stupid and gullible. I await your response. More

Family upgrade After months of searching trying to figure out what we wanted in a suv we finally decided that we wanted a nissan armada we came down to tim dale aft After months of searching trying to figure out what we wanted in a suv we finally decided that we wanted a nissan armada we came down to tim dale after going to several other car lots and no salesman even talking to us jimmy welcomed us as soon as we drove on the lot he was extremely helpful finding us exactly what we wanted once we got down to negotiations we made jimmy run back and forth between us and the sales manager a few times but finally came to a number we could agree to we then got in to the finance office with Russ he took great care of us took the time to explain all our options and what we were signing made it a really great Experience We have nothing but good things to say about tim dale nissan in sandy it's only been a couple weeks since we bought our suv but we have told anyone who will listen what a great experience we had. More

Great Customer Service We purchased a vehicle yesterday. The customer service was amazing. Peter helped us throughout the day finding out information and sending needed docu We purchased a vehicle yesterday. The customer service was amazing. Peter helped us throughout the day finding out information and sending needed documents to be able to come to Utah from Idaho to purchase the vehicle. Everyone was very friendly and the paperwork was done quickly and efficiently. We would definitely purchase here again. More

Absolutely Outstanding from start to finish. I recently purchased a Jeep Wrangler Unlimited Sport from Donny at Tim Dahle. I've been searching for this very vehicle for months and not only did Do I recently purchased a Jeep Wrangler Unlimited Sport from Donny at Tim Dahle. I've been searching for this very vehicle for months and not only did Donny reach and let me know they had something I might like, he scheduled a test drive with me that very same day, worked with me all evening to get the deal where it needed to be, and stayed on it until I drove it off the lot that night. As a woman, it can be intimidating to walk into a dealership--there is a stigma about what we know/don't know and believe me, other dealerships I've dealt with have perpetuated that stereotype. Not at Tim Dahle. Donny treated me with respect, demonstrated exceptional knowledge, and provided absolute professionalism from the test drive to the final paperwork. Too often, people only take the time to post reviews when an experience is negative. I am happy to say that the opposite is true in this case. My experience was first class all the way. More

Nissan Altima buying experience Jeffrey thank you for your time spent to help me find a car I looked for. I appreciate your kind, patience and willingness to help. Thank you for a Jeffrey thank you for your time spent to help me find a car I looked for. I appreciate your kind, patience and willingness to help. Thank you for a good car deal that has been done today. It was a pleasure to work with you personaly and another 2 guys: Ernie Willits and Russ Sharples. Exellent dealership office and the best team I met in SLC. Wish you all the best. Igor Klimkov More

Exelente Experience Jeffrey I appreciate your kind, patience and dedication to helping me to fin the right car for my, thank you very much. I grade you 10 over 10 for Jeffrey I appreciate your kind, patience and dedication to helping me to fin the right car for my, thank you very much. I grade you 10 over 10 for your excelent customer service Alexander Marulanda More