Tim Dahle Nissan Southtowne

Played with my time, promised things that "couldn't be done" I took my car to see how much the dealership would give me for it and Stephen himself said I could get $10,000 for it, if I traded it in. Tried gettin I took my car to see how much the dealership would give me for it and Stephen himself said I could get $10,000 for it, if I traded it in. Tried getting me into every car possible besides what I wanted because he knew from the very beginning what my limit was. Once I drove a few cars. My car was appraised again and he said they could only take $5000 because they though initially it was an Altima rather than a Sentra. I left because none of my expectations were met. I got a call back 10 mins. after I left and Stephen said he could accept the offer I initially had. I went back and wasted my time until 10pm to only find out Nissan ran my credit without my authorization. and The finance guy laugh in my face saying."sorry, I cannot do the initial offer but I can give you a lower interest rate and in 6 months you will have paid the loan amount down to the amount you initially needed" hahahah! I think he was laughing inside while so much crap was coming out of his mouth. Worst experience ever! not honest! just like any other sales man. they just want another sale.they can care less about a customer for life. Never again with a Nissan. and never again with someone that is so dishonest. More

service southtown In November 2014 I went to get and oil change on my car, I was a little confuse at first cause they change locations. I went there and at first they j In November 2014 I went to get and oil change on my car, I was a little confuse at first cause they change locations. I went there and at first they just look at me weird, told me to go sit down and they will call me when my car was gonna be ready. So I ask them don't you need the keys to service my car? They apologize and finally took my name down, did the oil change and stuff. I don't know, if the whole crew were having a bad day or something long story short, I paid for the oil change, as I was leaving I notice a noise in my car, and later on I notice they forgot to put the oil cap on my car, and every time I take it to them, my car makes a weird noise. I drove all the way from Nevada cause the only nissna dealer close to me are in Utah. I haven't had pleasant experiences on the Nissan dealers tried 3 so far, the one in salt lake, they overfill my car with oil, so I was having problems, and now this one forgeting my oil cap, car was licking, smelling like something was burned. Definately not going back to this dealership it suppose to be number 1 and the Job they did to my car was horrible, also felt like they treated me like crap. Maybe they were having a bad day or just didn't care I could of died cause my car almost got set on fire driving back home. Well maybe it was just bad luck who knows. More

Stellar Service Experience! I took my Infiniti to get serviced here because of a possible problem with the transmission. Anthony Nichols greeted me and he was very nice and help I took my Infiniti to get serviced here because of a possible problem with the transmission. Anthony Nichols greeted me and he was very nice and helpful. He helped find someone that I could drive with to show the problem. On the drive we didn't find anything wrong so Anthony told me that I could leave the vehicle there so they could run a diagnostic test which was going to cost me around $100. I left the vehicle there and within a few hours I got a call from Anthony saying that the diagnostic was finished and the car was ready to be picked up. He told me that they didn't find anything wrong with the transmission but they did find that the brakes and rotors needed to be replaced and offered to service them. Upon arrival Anthony told me that they wouldn't charge me anything because they didn't find anything wrong with the car. I was extremely surprised and happy by this and thanked him. When I got to my car I found that it had been washed and was spotless. I immediately turned around to go back in and thank Anthony again for the stellar service experience. I would absolutely go back and would recommend Anthony and this dealership because of the amazing experience I had here. More

Best Car Salesman Ever Working with Jeffrey Lowe was amazing. He was really interested in what we wanted and worked with us until midnight to get us the best deal ever. He Working with Jeffrey Lowe was amazing. He was really interested in what we wanted and worked with us until midnight to get us the best deal ever. He is very dedicated to helping his customers find the right vehicle and the best deal in town. More

Worst Dealership from top to bottom Leased an Armada back in 2008. Was promised a dvd player and was told to bring it back so they can install it. My wife scheduled an appointment imme Leased an Armada back in 2008. Was promised a dvd player and was told to bring it back so they can install it. My wife scheduled an appointment immediately. She dropped it off before work at 8am. Called to be picked up from work at 5pm. Our Armada was sitting in the same exact place it was all day, they said sorry bring it back in 2 days. For the next 2 weeks she dropped it off 3 times in that time period and the same thing happened, NO ONE touched it or worked on it. Basically was parked there ALL Day. I finally went in to the dealership and yelled at them. They said it was not supposed to come with one and we can pay $1200 to install one. They said the sales person that promised us is not with them any longer. So, I told them off and forgot about it. They never did anything about it, even though the papers we signed said they would install a dvd player. That was the first mistake. We decided to buy the Armada in 2011. Another sales person said he took care of it in calling the bank for us and sold it to us. They never paid the vehicle off for almost two months. I had to call the bank and the dealership to take care of it. When I talked to the bank if they received the check. The check was $7000 less than what I signed the loan for. Basically the dealer scammed us in signing a loan that was more than what the pay off was and he took the $7000 to the bank. Went and complained to the dealership, they said he no longer is with them and they cannot do anything to help us. So basically we are now upside down SEVEN THOUSAND dollars in our vehicle. That was the 2nd mistake. January of 2015. Went to change the oil, I have been loyal to this dealership of changing oil and fixing everything they tell me because I want to take care of my car and thought that the dealer wanted to as well. What an idiot I was. They just opened their new place so I took my vehicle in to do the oil change and the first thing out of the service guys mouth was, do you have a warranty on the car? I said no. That opened a whole new can. I showed up to pick up my vehicle and was smacked with a huge list of things that I need to fix on the armada. Funny thing is, that the service guy did not even look at my records. 95% of the list he told me to fix, I had just dropped a lot of money on the previous visit to fix those things!! So he back tracked and told me oh so yeah you don't need to fix those just the exhaust manifold for $4100.00. Yeah suspicious, basically he did not even look at my vehicle and just gave me a list of things that need to be fixed because there was no warranty on it. Found out later that the Armada has a problem with the exhaust manifold cracking at around 70,000 miles. I specifically remember coming in to fix that. They lied to me and told me they corrected the crack for $400 when all they did was band aid it until my warranty ran out. They should have changed it out under warranty at that time and basically screwed me. That was my last and final mistake with these guys. I left that place traded that vehicle with another dealership. I hope that somehow my armada end up back at Tim Dahle Nissan of sandy in south towne so they can repair everything. So bit of advice. Do not, I repeat DO NOT trust or buy or do ANYTHING with this dealership. They are crooks from the top managers and owners to the bottom. More

Experienced and respectful employee's matter!!! After having a terrible experience a year and a half ago, I have to say that Matt Fredericks turned my views about this dealership around. It's sad bu After having a terrible experience a year and a half ago, I have to say that Matt Fredericks turned my views about this dealership around. It's sad but true how one person can almost ruin it for everyone else. Here's the story: about 18 month ago my husband wanted to purchase "me" a vehicle so we went down to Tim Dahle Nissan to look at them. As soon as we were there the salesman spoke only to my husband and didn't seem to care what it was that I wanted. He kept trying to sell him the vehicle he thought would go great for him (Completely disrespectful). My husband kept informing him that we were there to buy his wife "ME" a vehicle. After what felt like forever I gave up trying to give my opinion about what I really wanted we ended up leaving the car lot with something I HATED! (I guess it was good that I didn't trade my vehicle in at that time). The next day we went back in with the vehicle and worked with someone else to get into a different leased vehicle. I honestly didn't want to buy anything from them because of my bad experience the day before. I had burned into my mind that I would NEVER go there again until I discovered that a salesman we had purchased 4 cars from previously had recently been hired on. Time Dahle is lucky to have someone like Matt Fredericks who truly cares about everyone and also listens to what it is that the customer wants. Hope he stays put so I can continue to purchase the vehicles I prefer...NISSAN! I now LOVE my car...... More

Best Car sales man Every Working with Matt Fredericks was beyond any sales person I have ever worked with. Listened to what I was looking for not what he wanted to sell me. Working with Matt Fredericks was beyond any sales person I have ever worked with. Listened to what I was looking for not what he wanted to sell me. He was by far the best sales person I have every worked with!!!! More

best experience I have had I was working with another dealership and it was the worst experience I ever had. I got in touch with Jeffery Lowe here and he did am amazing job gett I was working with another dealership and it was the worst experience I ever had. I got in touch with Jeffery Lowe here and he did am amazing job getting me into a new a car. It was the best car buying experience I have ever had. More

Not honorable or ethical I am not one to usually write a review much less complain about anything but my intent here is to hopefully save others from wasting their time or to I am not one to usually write a review much less complain about anything but my intent here is to hopefully save others from wasting their time or to get Tim Dahle Nissan to fix a big problem. Last Saturday I found a couple Jeeps on ksl and loaded up my family to look at them, after calling to verify that the add was accurate, that the Jeeps were available and set up a meeting time to come look of course. We arrived at our scheduled meeting time to find that the salesman we set the meeting up with was with another customer (not sure why we had a "meeting time" but o well). Another salesman was happy to help an facilitated a test drive. During the test drive the 4 wheel drive cable appeared to come disconnected (I am not a mechanic but that's what it felt like) we went into the dealership as it seemed like an easy fix and we could proceed. The salesman asked if he could earn my business and I said yes and I offered him the full asking price listed on ksl in cash (plus tax, title, etc of course) he said sure no problem an ran around the dealership like usual talking with other employees assuming managers. They told me it might take 25 minutes to complete the service. I explained I had another appointment to get to and assuming everything was fine with the 4x4 we would buy it. He said he would call me as soon as he knew. 15 minutes later he called to tell me that apparently this was the first time it had been in the service department in the Jeeps 1.5 month stay at the dealership since it was traded in and that although the cable was a quick easy fix the Jeep would need new brakes front and rear, new tires and wheels to pass inspection (the ones on it were "too big") it would also need mudflaps. This would cost me an additional $2000 Yes 2 thousand American dollars, additional, on top of the add price and I had to pay for it. I asked if there was any way I could purchase the vehicle "as is" because I liked the way it was with the big oversized tires (34.5" tall tires on a jeep wrangler unlimited is not too big mind you). He told me "no it was against company policy and it might be illegal" to do that. He said it would be going to auction on Monday (yesterday) as I right this review the vehicle is now listed for $1200 more and reads ***pre auction*** "as is" ***purchaser responsible for tax title registration and licensing***. WHAT!! This was against company policy and maybe illegal, oh I see they just wanted the extra $1200. Nice! Horrible business practices. Send it to auction and take a loss there while ticking off a customer, rather than take a loss or break even while doing what your add said that you would do. Trust me when I say that these guys are crooks and need to learn a valuable lesson here. I was in no way trying to take advantage of anyone. The add was listed at full NADA retail, it happened to be exactly what I wanted so I offered full price (to my wife's disliking, but it was worth that to me). Might I give some advice here Tim Dahle as I have been in the customer service business for 20 years, before you advertise something make sure you can make a necessary profit on the price listed or have a prudent business plan why it still makes fiscal or financial sense to break even or take a loss on the advertised vehicle. If you somehow managed to still screw up, you honor what you say you would do. If there is a loss to take, take it with a delighted customer that will tell everyone how great you were during a time of turbulence. Never undermine the power of a upset customer. A happy customer might tell a few people his pleasant experiences but an unhappy customer will tell everyone who will listen how horrible you are. You tell me which cost more in the long run. Good luck with your new building an sorting out your major issues. As for me and anyone who will listen, we will support an ethical company and stay clear of yours. -Regards Chris C More

The best car buying experience ever. I have went to many dealerships, and by far the best overall service I could have asked for! Jeffrey Lowe was humble, friendly and worked with all of I have went to many dealerships, and by far the best overall service I could have asked for! Jeffrey Lowe was humble, friendly and worked with all of my needs and wants. I got the best deal in about 15 different dealerships that I was looking. I would recommend him and the dealership to anyone! More