Tim Dahle Nissan Southtowne

I would give 0 stars if possible. I would avoid this dealership if you can, especially if you need any kind of service on your vehicle. This has been a particularly poor experience fo I would avoid this dealership if you can, especially if you need any kind of service on your vehicle. This has been a particularly poor experience for our family. I bought a brand new Platinum Pathfinder and got the warranty package to ensure I would be taken care of at any dealership. Basically the car already has issues and it’s not even over 15k miles. There were 3 issues (gas pump, sensor issue, and a broken clip on the dashboard) Here are just some of the issues I ran into working with this team: -The service manager gave me pushback on getting me a rental even though it’s clearly in the service level I paid for. He was really rude and spoke without actually even having all the details. -The service manager gave me a hard time for “going over his head” to get help on above rental and told me I didn’t need to do that. At this point it was very clear to me he has absolutely zero clue on how to actually speak to other humans and should not be in a customer facing role, at all. He needs a lot of training and it doesn't seem like they have any infrastructure in place for that. -The gas pump on my brand new car was bad and on back order. When I finally was able to get a clear answer on a rental, I had the rental for weeks which was fine. I understood it was on backorder. I was instructed to have the car back to the dealer the day the gas pump came in. The service manager notified me an hour before close when I was 4 hours out of town via text that my car had been fixed and was ready. When I tried to call and notify him I was out of town and wouldn’t be able to get the rental back due to the short notice on his end he became incredibly defensive and told me he figured I’d just be happy that the car was running again, and then belittled my concern about his late notice on the car being fixed, he was incredibly condescending and sarcastically “assured” me that I wouldn’t be charged for the extra days on the rental -When we got there to pick up my car (they had my car for over 3 weeks), they had ONLY fixed the gas pump, not the sensor or the clip. When questioned, the service manager said “Well we did get it running” he did apologize about the other issues, but didn’t offer for us to keep our rental or anything. It felt like I was dealing with a lost person who was just staring at me and my husband. He offered no explanation and refused to get someone to help us who actually knew what was going on with our car. -Since we’d already returned the rental, the service manager said we could bring it back that week and they’d promise to fix day of, we dropped it off on a Thursday and by Monday it was still not fixed. We didn’t have a car because we’d returned the rental and there was no help from the service team to get us another rental due to their mess up. -The Service manager was rude multiple times, he genuinely seemed to lack any training or understanding on what he to do, or even how to speak to customers, and he even mocked my husband this morning when my husband said we were taking the car back so we could bring it elsewhere he said “well I’m not holding your car hostage or anything” with literally zero acknowledgement of the many issues we’ve had with them. -I remember at one point, he was so rude to me, I basically just stopped talking because I honestly felt stupid for trying to express my concerns. -The “loyalty” manager asked if I wanted to leave feedback and I tried to call her, she never called me back. -One time we went in and it just seemed like no one ever knows what’s going on, they couldn’t find our keys, there was just a general “confusion” across the entire team. All in all, this was a terrible experience and I absolutely regret spending the amount of money I did on a new Pathfinder. I will never purchase a Nissan again, and I certainly More

I bought a used ram truck, and I am happy with the truck, but not with the dealership. And I got a fair deal, but they really make you work for it. One of the extra charges they throw in the contract is a se but not with the dealership. And I got a fair deal, but they really make you work for it. One of the extra charges they throw in the contract is a service agreement for oil changes. It’s a fair price for oil changes for a year. When I showed up for my first appointment for the oil change, I was told it would take 2 1/2 hours. They said they don’t keep oil filters for ram trucks in stock and they have to send someone to get one. I asked if they could get one ahead of time and I can reschedule for another day and they said no. They will not go get the parts they need until I show up for the oil change. That service contract was a complete waste of money. More

We took our 370Z 2011 convertible with 57000 miles to the Nissan dealer because the top would not operate as it was in the closed position. (Top was up) Also the interior warning buzzer rang constantly a the Nissan dealer because the top would not operate as it was in the closed position. (Top was up) Also the interior warning buzzer rang constantly and the trunk was locked shut.  Tim Dahle advised us it was a faulty latch (locks and unlocks) the top and it would be $ 1800.00 to replace which we authorized them to proceed.   After it's replacement, they cycled the top up and down a ~dozen times and the dealer declared it fully repaired. When we went to pick it up at the dealer, it failed to operate once again.  After further inspection, the dealer advised the hydraulic system was the culprit for the failure.  They advised that they would only replace the entire hydraulic system with a 23000 price tag. Yes, 23000. They were not interested in doing a diagnostic analysis of the separate hydraulic parts.  I asked the dealer if there was any visible hydraulic fluid?  "No", they said but further advised that there was a pinhole in one of the hoses which drained the pump. (Not sure how they determined that without hydraulic diagnostics)  Meanwhile the vehicles top still doesn't operate, still beeps constantly and the trunk is locked shut as a result of the top not locking down or up.  This is the same condition as when we took it into the dealer, only now we r down 1800.00.  I cannot recommend TDahle Nissan under any circumstances. Do yourself a favor and shop/service elsewhere where you don't get the runaround. More

Really sad that I have to keep sending in review after review of this dealership now. Our experience has been marred by the fact that our 2023 Nissan Titan has an issue when it stops that we are unsure i review of this dealership now. Our experience has been marred by the fact that our 2023 Nissan Titan has an issue when it stops that we are unsure if it is a safety concern or not and have asked the dealership to address it but since they cannot replicate the issue they say, "sorry nothing we can do". We keep hearing form service that the "bump" when slowing down that will actually bump you forward and is a SAFETY issue for not only those in the vehicle but those around us is said to be normal by Travis and his service team. Upon further investigation of other Titan drivers, it is NOT normal. Some report NEVER feeling it and some report feeling it and reporting it to their service departments and they have been able to replicate it but not come up with the fix for it yet. I can see why when the Nissan engineers came to look at mine they said it was normal even though they could not replicate the issue. How is something normal when it does not happen all the time, how is something normal when it potentially puts people at risk by bumping them forward. This is a huge design flaw in the Titan and if Nissan knew about this and Tim Dahle knew about it then they should disclose it to potential customers prior to buying to let the customer make the decision at that time not after when it is too late. Your own people say it is not right and it should not be doing this to that extent. All I asked for was for us to come to the table and rework a deal to make it amicable for all of us in the end and to give the dealership the opportunity to show that the customer is the most important aspect of the deal. As you can see by my review rating that did not happen because a truck that had an MSRP of $63K and less than 1,000 miles on it when I approached the dealership was offered a trade value of less than $48K. The reasoning was because of new Titan rebates. Customer be damned, past customer history out the door, they didn't care that we feel this is a genuine safety concern about this vehicle because I have felt it bump forward hard and feel that someone in my family or someone around me could severely injure themselves was disregarded because Nissan has new rebates. Let's forget that over the years if Tyler Slade would come out from out his desk or Travis Murdock would look at my history you would see that I am a loyal customer to the dealership to the tune of over $3M in sales and referrals to you. That was when the dealership was across the freeway and truly believed that family stood for more than a number on a board. I felt good bringing family, friends, and military family to this dealership family. Not anymore! The money is the only thing that matter not even the safety and concern of the customers. I asked to go across the board with the same vehicle if this was a one off issue. I was not trying to get out of the car deal. We even bought two 2023 vehicles the same day. I just wanted my family to be safe and feel that we were valued. I wanted our money to be respected and it has not been. They say if something happens Nissan would be responsible, but we all know that is not true. There would be loophole after loophole. It's like the Forever Warranty that is on their vehicles. You have to pay for it but don't worry money will buy it for you and then it will be on your vehicle. When I brought my truck in the for time to have it looked at, I said I need to get to work so can I get a rental car I was told no Nissan does not do that anymore even though I was told that it was covered in my Forever Warranty. I was told that was not covered. Nissan does not cover rental cars anymore UNLESS they identify an issue and even then, it is suspect, but don't you worry you can rent one of their cars off of TURO haha. $$$$ It's all about money now and less about the customers more and more each day. I am so disappointed in Tim Dahle Nissan. Never again. More

Typical trying to get me to come in for a high pressure sale wouldn’t even talk about my trade and I specifically said in my inquiry don’t bother me unless your willing to meet the payoff price! sale wouldn’t even talk about my trade and I specifically said in my inquiry don’t bother me unless your willing to meet the payoff price! More

Called to schedule an oil change , showed up and waited 20 minutes before someone checked us in ! Also wanted them to look at the front differential that was leaking gear oil and the front brakes I noticed 20 minutes before someone checked us in ! Also wanted them to look at the front differential that was leaking gear oil and the front brakes I noticed the backing plate was coming off one of the pads. They informed me there would be a fee for diagnosing the issue, ok that’s fine, after they had the car for 3 hours they called and said it was ready to be picked up and they did not see anything wrong with the brakes ? Weird because half of the pad was hanging off ! So I show up to pick up the car and when they were backing it out, they heard a noise and told me you will never believe it one of your brake pads is damaged and hanging down !! Really no kidding that’s why I brought it to you to have it fixed! Then I was informed that after it was placed on the lift they wiped the oil off of the differential and tightened a bolt , and that should fix the problem, and the diagnostic charge would be 200 dollars and 80 dollars for the oil change and if I would now like to schedule a diagnostic for the brakes ? For another 200 dollar charge , I said I don’t think so this oil change has now cost me almost 300 dollars !! Don’t ever go here unless you want to be completely ripped off I will never be back . More