Tim Dahle Nissan Murray

The outstanding customer service rendered by Sales Manager Joshua Edson was evident from the time we first contacted him, and hasn't ended. We have gained a very valuable friend. He is most courteous Manager Joshua Edson was evident from the time we first contacted him, and hasn't ended. We have gained a very valuable friend. He is most courteous to everyone with unmatched sincerety. He has the highest quality of work ethic we have ever experienced. He was on the go continually seeing to our every needs. He even gave us sustinance when we needed it the most. Our overall experience was grand. We highly recommend he be given a promotion and a large raise! The price of the vehicle we purchased was more than excellent. He explained our every concern in detail and with empathy. We found in him a true trusted friend. We give him an overall rating above excellent, we rate this entire experience as outstanding, which is the highest honor in the military. A thousand thank yous to all the people at Tim Dahle Nissan of Murray Utah! More

If you are looking at this site, you're probably looking for some factual, specific information about the dealership and this particular salesperson. So, I'd like to offer some details about my experience b for some factual, specific information about the dealership and this particular salesperson. So, I'd like to offer some details about my experience buying a Nissan Murano from Josh Edson. While most website reviews are simple generalizations at one extreme or the other...they are either glowing (unrealistically positive) or burning (astoundingly negative)...relatively few reviews offer some real facts that might help someone decide what to buy and from whom to buy it. "Giving some facts about my experience" was my motivation in taking the time to write this review. My experience with Josh started out small (I asked for info by email) but by the time I was driving off the lot one snowy Saturday evening last January, Josh had invested a great deal of time in me. I am a (very) picky buyer....I've owned a lot of cars (15) over the years from most major makes. This time, I was looking for the standard things: a car that offered the features I want that was also reliable and refined. My most important desire was for a good dealer experience because I’ve learned over 25 years that buying a car is just the beginning...it’s the after-the-sale experience that really separates the middle-range brands from the luxury brands. I explained all this to Josh both in person and by spamming him with email after email. Josh kept surprising me and impressing me. He answered all my questions, listened to everything I said/wrote to him, did things on my schedule (not his), and basically offered me the chance to evaluate the Murano in detail. He did not jump instantly to the question I know he has to ask (would you like to buy a car today?). He gave me what I asked for--enough time to look over the whole range of Muranos (and other Nissans) carefully. He also let me drive more than one car for an extended test, both alone and later with my family. I’ve never had such an accommodating before-the-sale experience. That alone was enough to keep me coming back to Tim Dahle in Murray for the 3-week’s time that it took me to make up my mind. I explained my reasons to Josh for shopping for a car in the dead of winter and told him about the other vehicles I was also evaluating. I was impressed that Josh immediately understood my goals and he accepted/supported them completely. He also showed me that he really knows all about the cars he's selling and he knows their competition. Josh never said "Ah, I don't know the answer to that question" nor did he ever bad-mouth other brands and models. I've owned some of "the best" brands and so I know that spending lots more money doesn't necessarily mean you get more quality, value, or reliability. I was looking at Nissan (and Infiniti) because I've owned other Nissans in the past (Maximas 20 and 15 years ago and now an Altima coupe that is almost 5 years old). I knew why I was evaluating Nissan, so when I explained my thinking to Josh he immediately supported my rather close scrutiny of the whole Murano line. I started out looking at the middle trim (SV). Josh and I went for a test drive and I was impressed. I wasn't sure that I really wanted a higher trim (SL or LE), but Josh wisely offered us a test drive in an SL one Friday evening. We took that car for a 5-mile run and I was even more impressed. The extra money for the SL was actually well justified. The demo vehicle had the navigation package which I wasn't considering buying because I've had older models with one so I had a prejudice (I thought the technology just wasn't that good yet---that my cell phone is all the GPS I need). Well, to shorten this long story a bit, I can report that Josh and I started working the numbers together on both an SV and an SL. I'd done my homework (and so had he) so I knew roughly what a reasonable sales price would be. I told Josh about all my research. Rather than flinching or fussing or falling apart (as I've seen other salespersons do at this point), Josh calmly asked me to "bring my paperwork and we'll talk things over." Well, we did meet and we did talk. I asked even more questions and for more time to decide. Josh responded just as he had always done....he was calm, friendly, and as professional about discussing the pricing part of a deal as I've ever seen done in all my years of buying cars. When I first met him, I had told Josh that a major factor in my decision would be the sales experience (I like to be honest from the get-go and ask for what I want rather than complain when I don’t get it). I was also frank about being concerned about the quality of the after-the-sale experience at this dealership. We talked openly about some issues we'd had over the past 4 years with service on our 2008 Nissan Altima coupe. Rather than being defensive or trying a denial approach, Josh calmly explained the steps that had been taken recently by Mr. Dahle to improve customer service at his dealerships. Most importantly, Josh assured me that he'd be around (he's worked at the same place for 18 years) and that if I needed any help with anything to let him know. Well, by this time my confidence in Josh was washing over right onto the top of the dealership (i.e., a halo effect was occurring) such that I decided to take a chance on buying a $44,000 car from Nissan rather than a rather similar (but more costly and thus a poorer value) car from the BMW dealer just across the street. I'm glad I did. And, each time I've stopped in to the Murray location since buying the 2012 LE Platinum (yeah, I did get the top model with the navigation package after all plus a tow hitch which the dealer installed), Josh has been there smiling and offering me the same friendly, solid experience that he has always done. You know, I've wondered more than once if the folks who manage/own this dealership know what an asset they have in Josh Edson. I imagine that they do because in my estimation, this man could work anywhere, selling any make of car, and be very successful. Josh always says what he means and he always makes good on his promises. In today's business climate, those are rare attributes indeed. More

I bought a new Sentra from Josh Edson and it was a relief to deal with someone who has been in the business for a while and at the same store for 15+ years at least I have a good chance he will be there when to deal with someone who has been in the business for a while and at the same store for 15+ years at least I have a good chance he will be there when I go back, he took great care to take the time to make sure I got the car and deal I wanted! He is very professional and personable. No going to the wizard hiding in the back to get me the deal, just been through too many bad experiences with bad salespeople and managers that just don't know what they are doing because they can't stay at a place for more than a couple of weeks?? I highly recommend seeing Josh and cutting out all the bull (*&*$ you will get other wise. More

MY VISIT TO TIM DAHL NISSON WAS VERY PLESENT. NO PRESURE AT ALL THE PEOPLE WER FRENDLY AND HELPFUL. HECTER WAS THE GREATEST HE WAS ON TOP OF HIS GAME,HE EVEN CAME TO MY LOCATION AND PICKED ME UP,AND TOOK ME AT ALL THE PEOPLE WER FRENDLY AND HELPFUL. HECTER WAS THE GREATEST HE WAS ON TOP OF HIS GAME,HE EVEN CAME TO MY LOCATION AND PICKED ME UP,AND TOOK ME TO THE DEALER SHIP.THE THING THAT IMPRESED ME IS THAY ARE OPEN TEAL 10PM THATS GREAT FOR MOST OF US WHO WORK CRAZY HOUERS. THE 01 BLAZER I BOUGHT,I DROVE IT TO SPRINGHILL LA. NOT A PROUBLUM AT ALL. I WILL BUY MY NEXT FROM THEM. THX RJ More

Josh made purchasing a new car a delight. He was extremely informative and offered up great advice to my husband & I. We'll definitely be coming back to Tim Dahle Nissan and asking for Josh again. extremely informative and offered up great advice to my husband & I. We'll definitely be coming back to Tim Dahle Nissan and asking for Josh again. More

Great help knows their cars is willing to work with you in many ways to make a sale possible great personality feels like a friend sold me the car could not ask for more... in many ways to make a sale possible great personality feels like a friend sold me the car could not ask for more... More

I received five star quality service, with patient, friendly answers to all of my questions. Even after purchasing my new Juke, I have been offered continuing support from Ann Folan and Josh Edson. I friendly answers to all of my questions. Even after purchasing my new Juke, I have been offered continuing support from Ann Folan and Josh Edson. I received excellent instructions on purchasing, a fair trade in price, and personable attention throughout the whole experience. I would absolutely send friends and family in to this dealership, and recommend them working with Josh and Ann for a totally excellent car buying experience. More

From the moment I walked into the door at Tim Dahle Nissan, Josh and Robert took very good care of me. This is the second car I have bought from Josh and I trust him more than I do most people that a Nissan, Josh and Robert took very good care of me. This is the second car I have bought from Josh and I trust him more than I do most people that are not car salesmen. We love both of the cars we have bought from him, a Versa and an Altima. I will always go back to Josh and Robert for any cars I may need in the future. Randy Chambers More

Wow! Night and day difference to Ken Garff Nissan in Orem, UT. We live in Provo but traveled all the way up to Tim Dahle in Murray to get the service we deserved when we're about to spend $24k. The la Orem, UT. We live in Provo but traveled all the way up to Tim Dahle in Murray to get the service we deserved when we're about to spend $24k. The last reviewer commented that the dealership lacked knowledge about vehicles and didn't care about them as a buyer. It's too bad they ended up getting a Ford as a result ;-) We had a completely different experience. Alex Ogilvie, our sales rep didn't know everything about the cars in which we were interested, but he ALWAYS did his due diligence and promptly got back to us with a solid answer. We worked with him for almost 6 mths and he never gave up on us and was never overbearing or pushy. He stuck with us and we ended up buying a 2012 Nissan Altima with Zero down and 0.00% APR! We NEVER received a call back from Ken Garff folks in Orem, even after about three different visits with different sales reps. I would refer everyone to work with Alex. He truly cares about you and will do everything he can to help you make the best choice for you... not just try to sell you some expensive car. He will align you with the perfect car and the perfect fit for your needs. The rest of the staff there were incredible as well. Other reps, even knowing that Alex was helping us, asked if we had quesitons and were willing to answer them and help us even though they would not receive commission for their time. I wish I could buy everything form Tim Dahle Nissan in Murray, but for now, they just deal cars and you better believe I will go back to them over and over again. ;-) On a different Occasion, I worked with Rob Krebs at Ken Garff in SLC... He is an incredibly honest guy and great to work with... highly reccommend him as well. More

Alex was great to work with. He got me a great deal on exactly what I was looking for and had done a great job following up on the sale. exactly what I was looking for and had done a great job following up on the sale. More