Tim Dahle Nissan Murray

They were really nice and friendly and helpful to the needs that I was looking for needs that I was looking for More

This was by far the most awful customer experience I have ever had in my life (and this isn’t limited to buying a car). I would strongly urge and advise anyone looking to do business with this dealership to ever had in my life (and this isn’t limited to buying a car). I would strongly urge and advise anyone looking to do business with this dealership to reconsider and not waste your time. Here is a quick summary of the two worst aspects of my involvement with this dealer: multiple promises that were revoked in the course of the deal and staff that were unfriendly, rude, and condescending (one who even said multiple personal insults to me while working with him). 1) Broken Promises: I went into the dealership with the intention of buying a used car that I had seen online for a reasonable price. After a test drive and inspection of the vehicle I sat down with the sales representative to negotiate the deal. After a couple rounds of negotiations, I gave a final offer that was accepted by the dealership. I was ecstatic; I thought I was getting a good and fair deal on this car. Shortly after shaking hands with the sales rep and the general manager, I began to sign multiple documents to finalize the transaction. However, during this signing period, the general manager came back to the table and announced that after re-looking the deal, they could not accept it. Instead, they said that they would have to raise the price. After stating that we had already gone through negotiations and that they had accepted, the manager informed me that I would have to talk with a budget manager (Cody) to look at what they could do. At this point I was forced to go back to square one with the negotiations and was offered “price offers” that were several thousand dollars higher than the previous deal agreed to. Even though I was discouraged from how the original sale was handled, I continued to work towards a new offer. After going through a couple rounds of back and forth, I asked if I could take the information from the new offer home with me and return the next day so I could compare the deal to my finances. They agreed and I left. The next day I showed up and sat with Cody. Immediately he told me that he would not honor his deal from the day before and subsequently raised the price another thousand dollars. These types of business practices are completely unacceptable and seemed to be commonplace in this dealership. The organization and employees repeatedly proved that they have little integrity and their word meant nothing. 2) Unfriendly, rude, and condescending employees: The conduct, demeanor, and behavior of two of the employees I worked with was completely out of line. While working with Cody, the budget manager, I was met with a rude attitude, hostility, and a condescending tone. Worse than these, this individual also said and directed several personal insults to me within the course of our conversation. After being on the receiving end of this behavior for far too long, I asked to speak to his manager. The response I got was “He’s too busy”. After insisting, his manager, Dean, came to the table. This individual defended the actions of his employee, and similarly interacted with me in a rude, argumentative, and condescending way. After realizing that customer relations meant nothing to these two, I immediately walked out. Much like the business practices above, this type of behavior seemed commonplace and is completely out of line with any of the principles of friendly service. If you’ve read this far, I’d urge you to reconsider your business with this dealership or be prepared to go through a horrible experience like I did. More

I got harassing texts from the used lot manager Juan when I didn’t cave to their high pressure tactics. These guys suck. I didn’t cave to their high pressure tactics. These guys suck. More

Good experience from sales and service. I would have given 5 stars but, first 2visits for an oil change I was told it would be 2 hours to complete, so I left. This visit it took approx 1 ho I would have given 5 stars but, first 2visits for an oil change I was told it would be 2 hours to complete, so I left. This visit it took approx 1 hour and that is acceptable. More

The time I waited for my oil change was good. Great customer service. I was satisfied Great customer service. I was satisfied More

Very good customer service and easy to work with. Appreciate their helpful manner. Will return. Appreciate their helpful manner. Will return. More

Service department has always treated me well and kept me in the loop on my vehicle status throughout any maintenance and repairs. in the loop on my vehicle status throughout any maintenance and repairs. More

They was helpful. Friendly and informative. kind of quick. easy to work with. Would do it again. Friendly and informative. kind of quick. easy to work with. Would do it again. More

What is the point of having an appointment when you wait 2 hours ?Very disrespectful to people's time. 2 hours ?Very disrespectful to people's time. More

Tim Dahle was awesome. Trevor Aardema the service specialist that assisted me went out of his way to assist me in both my my repair work, and getting me to, and from the sh Trevor Aardema the service specialist that assisted me went out of his way to assist me in both my my repair work, and getting me to, and from the shop. Thank you. More